I like the idea of the product but the reliability and customer service is awful. My strap stopped working after 3 months and I reached out a week ago to get it replaced and still haven't even received a shipping confirmation. Three different people confirmed that a new one was on the way but I doub...
I have been following this company for years before finally purchasing it. If you haven't checked out their podcast, I highly recommend it. They will bring in their own team members to explain the data and how they get to the data points and what to make of the data. They will also bring in other Wh...
Customer service was friendly and efficient. Problem solved within hours - happy customer.
avoid whoop device if you want accurate HR data. Constant inaccurate readings during an activity. They won't own the problem.
Place is full of smart and wonderful people. Would rate it 10 stars if Google would let me :)
Very nice office, really friendly staff. If you visit, ask to go up to the rooftop, the view is amazing.
As a WHOOP user for over 2 years now, I'm honestly disappointed in myself for taking this long to leave a review. I can't really put into words how amazing my experience has been with both the WHOOP strap itself, or the WHOOP team members that have been so quick/enthusiastic to help whenever I've ha...
Excellent fitness tracker! The best in the business!
also trying to seek reimbursement for recurring charges and no one answers phone although says open 24 hrs. How do i contact you all if no customer service available?
I love my whoop! A big part of my imoroved fitness. Works well and provides valuable data.
Horrible customer service. received this as a gift and tried to return it as I am not interested in tracking myself all day long. They make it nearly impossible to return. Keeps asking me to create an account just to return. SOMEBODY ANSWER ME!
If I believe the marketing this should be a great product. Mine worked for 4 days and has gone dead just like the customer service team. The are now not even replying to my emails. I have an expensive piece of tech that is not working. I'd like to return it and get my money back but no one will spea...
I ve never had to deal with customer service, but my strap seems to work well. I wish it measured muscle strain, but works well with cardio. As a company shipping took about 3-4 weeks, but they kept me updated. The podcasts (locker) info is helpful. I expect better info/incite with more analytic...
Whoop has changed my life! In learning how much my sleep, alcohol and nutrition affects my body I have created healthier habits and transformed my body and mind. I will continue to use this product and would recommend to anyone trying to make life changes. Also their customer service is the best I h...
Overall, I really love the WHOOP product and program. It is well suited to serious athletes vs. recreational fitness enthusiasts or the average person who just wants to track their moderate daily activity. It is simple, easy to use, and doesn't promote fussing and obsessing over data all day long....
WHOOP is tremendous. If you don t have one yet, what are you waiting for?! We sleep 1/3 of our lives so why not learn how to get the most out of it? WHOOP is the answer!
Best purchase I have ever made. Whoop is so amazing and glad I made the right decision and bought one
My Whoop stop taking a charge. I have since called the main office FiVE time with ZERO call backs, I have also email with NO response. Terrible customer service, stay away.
The data collected about my health from the whoop strap is invaluable. I'm able to make much better health decisions, and I'm a whoop lifer now. Customer service is on point too
Whoop is a game changer whether you are a athlete, or someone who simply is health conscience.
Ordered a Whoop 3.0 and signed up for a 6 mo subscription. Wish I had not. The device delivered was an out of the box defect. Would not even pair with the Whoop app. Emailed customer service and was asked to follow multiple steps to resolve, such as force stopping the app, uninstalling then reinstal...
Amazing customer care. Dennis is a true legend. Thank you for all the help.
LOVE THIS COMPANY! I was a little hesitant about the price but after just a month of of use I was hooked. I have know been on Whoop for 8 months and I have become better in tuned with my body and have been able to push myself as an athlete. In the past I was concerned with over training and my sleep...
Very, very useful product. I absolutely love it. I find myself looking at the results 4-5 times per day not including while I am at the gym. I can t go without it. Customer service is top notch! UPS lost a shipment and Victoria at WHOOP went above and beyond to help me out.
Do you you like a fitness tracker with an overly complicated app? Do you like one that duplicates data tracking already done by your smart watch? Do you like a fitness tracker that doesn t automatically track your workout and can t detect what kind of workout your doing? Do you like an app that requ...
Interacting with the company from a prospective customer perspective has been irritatingly abysmal; difficult to reach to get information I need, no follow-up and apparently little interest in a sale.
Ordered online and paid for 2-3 day shipping, tried emailing tried calling but never got a response. Finally 8 days later, l half of the items show up. Worst customer service and there s no place to leave a comment. And if you call, it said press # to speak with someone who can help direct your call...
The Whoop strap is a scam. It does not work. I bought two Whoop straps, one for me and one for my boyfriend. One worked fine, the other was clearly faulty. After emailing back and forth with the 'helpdesk', I got nowhere. There were times that the helpdesk would not respond for 5-8 days, it fel...
The strap might very well be fabulous. However, the company has been very difficult to work with. I've been waiting a week now for a return address. The only response I can get from the company is that they are emailing me a label, but one has yet to show up. When I call the number listed on the web...
Dispatch date put back several times without notifying me. Cancelled the order in the end, clearly not interested in my business.
It s honestly unbelievable how poor customer service is especially it being a subscription based service. I like my whoop but after my battery pack quit charging my whoop I reached out to customer service so they would send out a new one as I have only had it for about 3 months. You call and they ac...
The strap is very cool, but I ultimately decided it wasn't for me, so I returned it. Although communications from Whoop were prompt and very helpful as I was purchasing, communications have dropped off entirely since I returned the item. The item was successfully returned on June 1st. Since then, I'...
Great app, love my strap and Ian called me a week after I started using the app to help me interpret the data properly. He was awesome and I couldn't be happier.
The Whoop strap was recommended by a coworker. I ordered and received the Whoop strap in a timely fashion but was very disappointed with the metrics and accuracy. I requested a return label well within the first 30 days. It took almost a week to receive the label via email. I sent it off and tracked...
Amazing product but terrible customer service, been trying for three days to get in touch with somebody via phone and email and no response
Got my WHOOP for Christmas in 2016 and it hasn't left my wrist! Couldn't be more pleased with the features as well as the amazing company that is behind the product. Any issues whatsoever and they address it as quickly as possible, I would highly recommend!
Happy with the product thus far. My experience with customer service was effective and efficient. The issue wasn't theirs it was with the shipping company and they still handled things as if they were a part of WHOOP.
The concept is brilliant but the tech isn t there yet. It works well for some of my friends but not for me. My advice is to wait a year until they get the algorithm to work better. I feel like I m a QA tester for this product.
This was designed for men. The Whoop fit poorly, I am a regular sized woman and the rectangular portion under the strap that reads the heart rate was wider than my wrist. It was getting irregular readings, customer service told me to wear it higher on my arm or on my bicep. You have to strap it on t...
Terrible customer service. Data from strap won't upload to server - rendering the whole service worthless.
Not a fan. I am fairly tech savvy, and was not able to figure this device out at all. Read instructions, watched videos, talked to a friend that has one. UGH. Too much for a device that is $30 per month to use. My friend said it s a great device, yet not user friendly or intuitive at all. I wish she...
Excellent service! Excellent customer support. If you are looking for a fitness tracker, Whoop is for you!
Whoop is a great company trying to make a difference.
Great customer service! I also think they have a quality product.
The Whoop 3.0 has been the missing piece to my workouts and life around sleep and recovery. It has been truly enlightening. Many times I would push through workouts or wonder why I wasn't able to perform like I should. With the Whoop I now realized I was overtraining often. I am now healthier, less ...
One of the worst run companies I have ever encountered. It took over 2 weeks to receive my strap from date of order. The strap itself is decent for tracking simple things, but far from accurate. The wrist strap is made of cheap quality. This item is more novelty than anything else.
Aside from thi...
Product has been incredible for 8 months. Really really love it. Was offered upgrade to 3.0 but has long lead times. All of a sudden 2.0, stopped working and asked support for help. Nothing. Even added a Corp exec to the thread, nothing. Customer service really needs to be improved.
I was really excited to get my Whoop band. The excitement quickly faded as I came to realize its an over hyped Fit Bit. None of the tracking is accurate (I used a heart rate monitor to compare), the charger is bulky and there's no customer service.
Save your money, use your Apple Watch or Fit Bit...
Product is as advertised, if there are any issues along the way the customer support is above and beyond what other company s offer, you will not be disappointed
Order a band 3.0 but haven't received it yet. Super excited to try it out. Took off three stars as the Whoop website is really bad. They sell a handful of upgraded straps from $15 to $39 and there isn't a single word on the differences between them. I also called the corporate office and there phone...
Unbelievable customer service! It is refreshing that the CSR's at WHOOP actually help with issues rather than que me to diagnose their technical issue and "fix" it myself. Thank you WHOOP!!
Great product/great support team.
I am recovering from a very serious illness and bilateral hip surgery.
Tough times for me.
Good recuperation is all about finding a balance between strain and recovery. Before I invested in a Whoop it was all guess work for me. Now with my Whoop strap I have ac...
My husband got the Whoop for me for my birthday in March. I set it up in April and in May I started to have significant issues with the strap staying connected to my iPhone. I sent a detailed email to the support group explaining the problem.
I cannot believe how poor the support has been. As a r...
Best fitness tracking device on earth and stellar customer service. Life-changing!
TLDR: tech + product, amazing. Customer experience, lacking.
I use my Whoop strap every day and it's really improved and helped my workout performance and how I approach day to day health and recovery. I was introduced to it by my friend who's a serious runner, and the caliber of the product is g...
Customer support was incredibly helpful! Thank you Loreli :)
Great company with excellent customer service. And I love the product!!
I absolutely love Whoop . I ve been using it for about 2 years and it s been game changing . I have so many gut health issues from cancer treatment but I m also very active . It s helped me to really take back my health . As a PT /RD I recommend it to my patients. I mention it almost every time I pr...
Been using the Whoop 3.0 for 2 months now and I love it. The shipping was messed up due to COVID but it wasn't their fault and they communicated + gave me a free month for my troubles. I just ordered my wife a Whoop because she saw how I was using the data and how the product is rock solid.
Great idea poor execution. Strapped stopped working after 3 months. Non-existent customer service. Canceled my membership. Will look for another solution or wait until Whoop has a functioning customer service department.
Love my Whoop!! I can not say enough good about the customer service as well. Because Whoop is always developing new ways to measure recovery, physical exertion and sleep and they are only concerned with life improvement in these areas they are THE go place for improving your training and recovery!...
Whoop and their team are headed in the right direction. Great experience and expecting more to come
Ive been using the product for about 6 weeks and really love the data that is provided. It's lightweight and stays put during intense workouts. It works extremely well. I've also had to call customer service and they were very efficient and solved my issue quickly.
Love my Whoop and despite worrying about customer service based on prior reviews, have been very pleasantly surprised by the level of support provided on the few instances where I have had connectivity issues. Looking forward to seeing the company continue to grow!
Not only a great app & great hardware (I love my Whoop) but great customer service as well. I highly recommend Whoop to anyone.
Was a bit sceptical in the beginning and quality of support depends a bit according to who you talk to. But recent support conversations with Connor won me over. I understand now better the algorithms. I am allready trying for 3 years to get out of a debilitating illness best compared with CFS/burn-...
The data is interesting and the 24/7 HR tracking is great for tracking overall trends but the day to day metrics are pretty inaccurate. Also the customer service is TERRIBLE. No response to emails. No live answer phones or option to leave a voicemail. Way too expensive for what you get. I paid up fr...
Highly recommend! Absolutely love the software capabilities, the app functions and data collection. The pricing plan options have several different availabilities which is really nice and the customer service team is exceptional. Luca was my service rep that helped me and was very professional, comp...
Highly recommend this device for all ages and professions to optimise activity, recovery and sleep.
Whoop uncovers opportunities to improve these functions and provides insights via data to track your progress when addressing them.
Fantastic technology.
Terrible Service. If you get stuck, you are on your own. Bought the product and it would not work. Could not connect to the app and no number to call. You have to email. Takes days to get an email back. I requested a return. Got email saying it takes a couple days for them to send me the shipping la...
Very great! I love the feedback this gives me and their team is amazing at figuring things out of something comes up. Great customer service and product!!
Nice concept, but the device that is strapped to your wrist is alway falling off. If you sit at a desk all day or don't use your arms the device does what it says. While on a hike or at my job the device fell off the wristband again and I lost it. The company is still charging me a monthly fee. Read...
I have been a member for just about 2 weeks now but unable to use my strap since last Friday. It stopped charging about a week after I received it and trying to handle the issue with customer service has been a nightmare. You can t get anyone on the phone and every time you receive an email it is fr...
I have tried at 3 other wrist based fitness trackers and have only had the product for a short while, but with the little experience I have had, I'm a big fan. I'm a garbage man and am pretty brutal with my gear, the strap has held up to a few 10 hours days out in the rain, followed up by a stint a...
Great product and customer service. Provides valuable insight on your training, sleep and recovery.
The strap/app is pretty good. I woke up this morning feeling run down, despite the fact that I slept well.
It said that my recovery had tanked quite a bit. I was surprised because it did reflect how I was feeling and it turns out I have been getting sick.
I also contacted support to ask a ques...
Purchased a year membership at 400 Canadian, strap has been optimized to TROUBLESHOOTING specifications.
While in my "activity" with my phone screen unlocked and on it disconnects....
Phone line is out of commission and they force you to email them most likely due to the same complaints.
You ...
I purchased an 18-month plan on May 22, 2019. I have had other fitness bands prior to transitioning to the Whoop. One of my motivations was to understand strain and sleep which it does quite well. Things kept that way until September 17th. The Whoop 2.0 strap all of a sudden stopped working beca...
Their customer service is excellent. The strap seems to work as advertised. I've only been using it a couple weeks and it probably needs a full month to collect more data, but so far the information has been very insightful. However... I gave Whoop 3 stars because of the App. I use an Android devic...
Fantastic product! I have been a user since it launched and the data I have received over the years has allowed me to fine tune my training, sleep and nutrition habits.
I'm very pleased with the band and the information that it's providing to me and helping me to adjust my behavior to feel and perform better.
Whoop customer service has been first class assisting me with questions both before and after I purchased the band. Highly recommended...
I've been a athlete/fitness enthusiast my entire life and always found it difficult to find a wearable that was actually useful to me (I never found use in tracking steps, etc.). The data and app are insanely useful and have become part of my everyday routine. It's actually helped me lose weight and...
If you are a competitive athlete and you're not tracking performance and recovery you will likely lose to someone who is. WHOOP is far and away the best wearable in this space. Such a small and non-cumbersome device gives you so much info and the web app and smart phone apps are so user friendly. It...
Love this product!! Does what it says, and is helping me make the right decisions on my day to day life style
Lost my band in the lake 4th of July weekend. Whoop had a replacement on its way to me in a day or so without hesitation. Great service.
Excellent product with an excellent platform supported by excellent people.
I've been using my whoop for two months solid. It's changed the way I approach working out. It's daily metrics give me the exact insight I want as far as knowing when I'm ready to push it or not. I love what they are doing!
After using the strap for 10 days received a cryptic email stating they could predict COVID-19 with 80% accuracy even with negative test results. Returned strap, deleted app. Put Big Brother on my wrist without realizing it.