Vodacom does not provide any telephone contact with Vodashops. customers MUST travel for every little thing not covered in the FAQs. This deficiency does not reflect a good organization of customer service
Vodacom never informs these users about changes to its services.
Sometimes if you buy a package on Mpesa, It eats your money without crediting your number. When you call their customer care. they promise to pay back. But at Finish: NO REFUNDS! NO EXCUSE!