Aaron Vogel
B W
Most customers are very unhappy with the long delays getting a reply. A manager once said that customers are used to very long delays and bad service. Sales might be nice but support is very slow and problems often take weeks or months to resolve.
Employees are essentially robots. Management plays favoritism. Long time employees can do whatever they want. New employees are micromanaged and terminated without warning. Nobody speaks their mind for fear of getting fired. Very low morale. Working here or being a customer is a big mistake. Absolutely horrible company.
5 star reviews are from employees. That is expected since they are getting a paycheck. Most customers give 1 star.
Look at reviews on Glassdoor. 2 stars, 30% recommend, 30% like it, so more than half are miserable. That should tell you something.
I had a meeting with Brenda in HR once. She was very rude and unprofessional. Wouldn't listen to what I had to say, only listened to what another person said, very unfriendly demeanor, and made it clear in body language and gestures that she was in charge and nothing I said during our meeting mattered. Linkedin shows she is HR Director now, which tells me another thing about Viewpoint, they support her attitude. She is the rudest HR person I have ever spoken with in my career.
I have no idea why anybody would do business with this unprofessional company that treats customers and employees like trash.
Ian Atkinson
Great company and amazing offices, check it out if you get the chance!
JiHwan Park
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Tom Foskett
They have left me high and dry, working at a company that wanted to upgrade from Maxwell. They were no help. I hope they call me back they have my phone # on the automated page.
Tracey Gerdeman
We began using Viewpoint software in 2013. Once we had finished the conversion process, the level of customer service declined to nothing. We have no way to verbally talk to anyone. We are not assigned an account rep that can help us escalate issues in any way. I have repeatedly opened trouble tickets and not heard from anyone for days and even sometimes weeks in response. The software is pretty good, but with no support, I would recommend looking elsewhere.
Ben Johnson
I'm helping a construction company migrate Viewpoint's Spectrum software from one server to another - the ticket for help was submitted on December 23 and neither I or the customer has heard from Viewpoint tech support one week later. You can't call the tech support directly - you submit a ticket and hope they respond. If you depend on your accounting software to have good support, I'd recommend looking at other options.
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Viewpoint Construction Software supports the construction project management, operations and field teams for nearly 75,000 users in the UK.
Viewpoint Construction Software is a leading provider of construction project management software solutions that support the operations and field teams for nearly 75,000 users in the UK. The company has been providing innovative software solutions to the construction industry for over 40 years, and has established itself as a trusted partner to many of the largest construction firms in the country.
One of Viewpoint's key strengths is its ability to provide end-to-end project management solutions that are tailored to meet the specific needs of each client. Whether it's managing complex projects with multiple stakeholders or streamlining day-to-day operations on site, Viewpoint's software solutions are designed to help construction companies work more efficiently and effectively.
At its core, Viewpoint's software is built around a powerful suite of tools that enable users to manage every aspect of their projects from start to finish. This includes everything from scheduling and resource allocation, through to budgeting and cost tracking. With real-time data analytics and reporting capabilities built-in, users can stay on top of their projects at all times, making informed decisions based on accurate data.
In addition to its core project management tools, Viewpoint also offers a range of other features designed specifically for use by construction professionals. These include document management systems that allow users to store and share important documents securely online; mobile apps that enable field teams to access critical information while on site; and collaboration tools that make it easy for different stakeholders within a project team (such as architects, engineers or contractors) to work together seamlessly.
One area where Viewpoint really stands out from its competitors is in its commitment to innovation. The company invests heavily in research and development each year, constantly looking for new ways to improve its products and services. This means that clients can be confident they are working with cutting-edge technology that will help them stay ahead of their competition.
Another key strength of Viewpoint Construction Software is its customer support team. With offices located across the UK (as well as internationally), customers can access expert advice whenever they need it – whether it's via phone or email support channels or through online resources such as user forums or knowledge bases.
Overall, if you're looking for an innovative provider of construction project management software solutions with an excellent track record in delivering results for clients across the UK – then look no further than Viewpoint Construction Software!
- Website
- viewpoint.com
- Phone
- 0800 048 8152
- Address
- 1515 southeast water avenue
- Categories
- Computer software