Questions about viaUNO Cars
What is viaUNO Cars?
viaUNO Cars is a licensed private hire and taxi company based in Southampton, Hampshire, operating under the trading name of Amartrade Ltd (Company No. 15968895). They specialise in fixed-price airport transfers, cruise terminal transfers, executive travel, and long-distance journeys across the UK. The business serves major airports including Heathrow, Gatwick, Luton, Stansted, and Southampton Airport, as well as all five local cruise terminals: Ocean, City, Mayflower, Horizon, and QEII. Every booking includes professional licensed drivers, flight monitoring, and transparent fixed pricing available 24/7 for individuals, families, and corporate accounts.
How do I book a ride with viaUNO Cars?
To get started, customers can book online in 30 seconds via the website, call +44 7507 624265, or message the business on WhatsApp for the fastest response. The process involves selecting a vehicle, entering pickup and drop-off addresses, and choosing trip details such as one-way or return journeys. For additional needs, passengers can opt for a child seat provided by the company for £12 per seat per journey, or select from various vehicle classes ranging from Premium to Executive chauffeur services.
What are the pricing structures and fare examples?
Pricing is completely fixed and all-inclusive, meaning the number displayed is the final amount paid with no surge pricing or hidden fees. Fares include tolls, congestion charges, airport parking on pickup, meet-and-greet services, and flight tracking. For example, a Premium transfer from Southampton to Heathrow costs from £165, while the same route to Gatwick starts from £210. Additional costs may apply for out-of-area pickups, such as a £15 uplift for Bournemouth or a £12 charge for each child seat supplied.
Where is viaUNO Cars located and what areas do they serve?
The business is located at Flat 4, 108 Belmont Road, Southampton, Hampshire, SO17 2GF, and operates across the wider South East including Eastleigh, Chandler's Ford, Fair Oak, Bishops Waltham, Warsash, Hamble, the New Forest, Winchester, Romsey, Salisbury, Lyndhurst, Brockenhurst, and Lymington. They cover all five Southampton cruise terminals and provide services to airports like Bristol, London City, and Manchester. The company is licensed by Southampton City Council and works directly with DBS-checked private-hire drivers to ensure compliance with UK private hire and taxi law.
What specific features and services does viaUNO Cars offer?
Key features include real-time flight and ship monitoring, meet-and-greet options where the driver waits with a name board, and free waiting time of up to 60 minutes after landing. The fleet consists of modern, clean, and well-maintained vehicles, including Mercedes V-Class 8-seaters and minibuses for executive chauffeur services. Customers can also request wheelchair-friendly folding seats, and the company offers a 5% discount on return journeys if the return trip costs more than £100.
What is the history and founding story of viaUNO Cars?
The company was founded in 2024 when Amartrade Ltd was incorporated to build a service where getting to a flight or cruise feels like the start of the trip rather than the most stressful part. They operate 24/7 and handle every journey from quote to drop-off, driven by owner-drivers or appropriately licensed partner operators. The business aims to provide transparent pricing with no hidden fees and simple booking through their website form or WhatsApp support channel.
How does viaUNO Cars describe its unique value proposition?
According to their own website, viaUNO Cars differentiates itself by offering a fixed price agreed before travel, a driver who is already tracking the flight or ship, and a single local company answering from booking to drop-off. They emphasise that every booking is arranged and dispatched directly by viaUNO Cars, unlike firms that might outsource dispatch. The company also highlights its direct relationship with licensed, DBS-checked drivers to ensure safety and reliability for every passenger.
What should a first-time customer know about the service?
A first-time customer should know that the easiest way to travel from Heathrow to Southampton is a pre-booked private transfer straight from the arrivals hall to the cruise terminal. This route takes about 65–70 miles and 1h20–1h40 via the M3 and M27, with luggage handled to porters. The company advises that Uber coverage in Southampton is thin and unreliable at cruise terminals, especially on busy Saturday mornings, making pre-booking a licensed transfer a more predictable option.
What vehicle options are available for different passenger needs?
The company provides a variety of vehicle options to suit different group sizes and luggage needs, from the entry-level Premium estate car to MPVs and Executive chauffeur vehicles. For instance, a Premium car accommodates up to 3 passengers and 3 cases, while MPVs and Executive cars offer higher capacity. Prices vary by vehicle type and destination, with specific rates listed for routes like Southampton to Luton or Stansted, ensuring transparency for all travellers.
How does viaUNO Cars ensure safety and compliance?
Safety and compliance are central to the business model, with every driver being licensed and DBS-checked. The company operates under full regulation and insurance compliant with UK private hire and taxi law. They also offer a child seat service for £12 per seat per journey, ensuring that families with young children can travel safely. The fleet is described as modern, clean, and well-maintained, reflecting their commitment to passenger comfort and safety.
What are the specific fixed fares for major routes?
The business offers a range of airport transfer prices, including Southampton to Heathrow from £165, Gatwick from £210, Luton from £210, and Stansted from £235. These are fixed fares that include the per-airport drop-off fee, such as £7 for Heathrow or £10 for Gatwick. For local trips within Southampton, an MPV to or from areas SO14–SO19 is a fixed £60 all-in, with additional charges for child seats. All prices are designed to be all-inclusive with no metering.
What are the specific terms and conditions for bookings?
The company provides a 5% discount on return journeys if the return trip costs more than £100, which is a specific term mentioned in their booking interface. They also offer a free waiting time of up to 60 minutes after landing, which is a key feature for travellers with delayed flights. Additionally, the business allows customers to choose between one-way or return trips, with the option to add stops along the route for flexibility.
How can customers contact viaUNO Cars for support?
To contact viaUNO Cars, customers can call +44 7507 624265 or send an email to support@viauno.co.uk for app support, account issues, or refunds. The business also encourages messages via WhatsApp for the fastest response, usually replying within minutes. They are available 24/7 to assist with booking, questions, or feedback, ensuring that support is always accessible regardless of the time of day.
What is the official website of viaUNO Cars?
The official website of viaUNO Cars is viauno.co.uk.
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viaUNO Cars is a licensed private hire company based in Southampton, specialising in fixed-price airport transfers, cruise terminal transfers, executive travel and long-distance journeys across the UK. We serve Heathrow, Gatwick, Luton, Stansted, Southampton Airport and all Southampton cruise terminals, including Ocean, Mayflower, Horizon, City and QEII. Every booking includes professional licensed drivers, flight and cruise monitoring, meet & greet options and transparent fixed pricing. Available 24/7 for individuals, families, business travellers and corporate accounts.
- Website
- viauno.co.uk
- Phone
- +44 7507 624265
- support@viauno.co.uk
- Address
- Flat 4, 108 Belmont Road, Southampton, Hampshire, SO17 2GF
- Business hours
- Mo,Tu,We,Th,Fr,Sa,Su 00:00-23:59