Service First HVAC & Electrical

Service First HVAC & Electrical is an Austin-based contractor led by Rolando Tey, a U.S. military veteran and dual-certified Master Electrician (#35631) and HVAC Contractor (#TACLB00016884E). The company provides AC repair, furnace repair, heat pump installation, ductless mini-splits, electrical panel upgrades, and EV charger installation. They offer flat-rate pricing and free 12-month aftercare on installations, with bilingual English and Spanish service available.

The business operates out of 6807 Guadalupe St B in Austin, TX, and serves the Greater Austin area including Cedar Park, Round Rock, Pflugerville, Leander, and South Austin. They have been operating since 1989, making them a nearly 30-year local veteran in the Central Texas community.

Customers can book services by calling (512) 882-1100 for 24/7 emergency support or during standard hours from 8:00 AM to 6:00 PM Monday through Friday. The website also provides a contact form for general inquiries and estimates, allowing users to select specific services like HVAC, electrical, or commercial support.

The company offers a 1-Year Work Guarantee on repairs and services, covering any failure due to workmanship at no additional cost. For new equipment, they provide a 5-Year Manufacturer Warranty that includes both parts and labor, matching the standard coverage provided by leading brands.

Pricing is structured on a flat-rate basis with free estimates shown before any work begins to avoid diagnostic games. Additionally, new HVAC systems and major replacements are eligible for flexible financing options to fit household budgets.

The business specializes in light commercial HVAC and electrical solutions for units under 25 tons, targeting retail shops, offices, and small businesses. Services include RTU specialist repairs, zonal comfort engineering, server room cooling, and indoor air quality upgrades with UV-C light integration.

Owner Rolando Tey emphasizes a philosophy of engineering over simple box-swapping, using Manual J science and technical triage to ensure systems last 20 years. He states, 'There’s only one way to do it. It’s the right way. And if not, don’t do it at all,' guiding their master-level approach.

They recommend two annual visits: a Cooling Tune-Up in the spring and a Heating Tune-Up in the fall. This regular maintenance is often required to keep a 5-year manufacturer warranty valid and is essential for handling Austin’s extreme heat.

The team uses high-efficiency HEPA filtration and UV Air Purifiers integrated directly into the HVAC system to capture local allergens like Cedar pollen and mold spores. This addresses the specific 'Cedar Fever' challenges common in the Austin area.

All technicians are fully licensed and insured according to Texas Department of Licensing and Regulation (TDLR) standards. They strictly adhere to the latest National Electrical Code (NEC) and City of Austin building codes for safety and compliance.

The company provides a permanent 10% discount for veterans who can present a valid VA or TexVet ID. This veteran-led discount is part of their commitment to the local community.

The company offers an $189 flat-rate independent diagnostic inspection that includes a Manual J cooling review and NEC panel capacity audit. This inspection is designed to provide an objective assessment without a sales pitch.

The business operates on a 50-mile radius around Greater Austin, covering the Hill Country and surrounding regions. Their standard service hours are Mon–Fri, 8:00 AM – 6:00 PM, with 24/7/365 emergency triage available for urgent situations.

You can reach Service First HVAC & Electrical by phone at (512) 882-1100 or by e-mail at admin@servicefirst-hvac.com.

The official website of Service First HVAC & Electrical is servicefirst-hvac.com.