Valspar Corporation

Old Colony Masons would rather pay a bit more to buy high quality items from small business owners. Big box stores are destroying our economy and the quality of products is definitely inferior. Support local small business.

Returned an item. There were lines and the agent wasn't I'm a good mood, but otherwise all went well.

If I could give it a no star, I will. I'm calling regarding the order that I placed 8 weeks ago for my rental property. The item has been rescheduled for delivery for weeks. When I called again, I was put on hold many times, transferred to many departments retail personnel yet no resolution. Will not order online product at this company in the future.

90 days later, my one day job is still not complete. Lowe's ruined my lawn and left me with an $8000 eyesore of a fence for a whole summer. I have called and emailed countless times for the entire summer only to be repeatedly let down by incorrect parts orders, no shows and cancelled installation days.

We got quotes from several fence installers, but were sold Todd Bubello's false promise that Lowes could do a faster, higher quality install than the competitors.

Went to Lowe's in Dedham Mass today ,Saturday morning trying to check out at the lumber register by the overhead door eight people in front of me and 30 people in back of me and only one register open on a Saturday.
Employees walking by and nobody to man the second register,. They had to be somebody else in that store that could have manned the 2nd register. I'm sure there were a lot of unhappy people today and that line and I am one of them.

Decent store, but there wasn't any employees who were looking to help people find things.

Has everything you need for hardware. I got a bunch of screws for a good price.

So aggravating waiting for something you already paid for to pick up. I bought a refrigerator and they took forever to bring it out then when they finally brought it out i had to wait for someone to help me put it in my van. That took forever the person disappeared and I ended up having to do it by myself with my husband. never again will I do pick up and they had no customer service skills at all. They should be working in the warehouse and not upfront....

Not enough staff to help customers. No one at the Pro desk. Very long line at customer service. Flooring order came in and we were notified but, when we arrived they couldn't find the order in the store. It took two days to track it down.

They have a great clearance area.. Great customer service... Love their garden area .. Spring is closer than we know.. Already putting out great deals for garden gnomes.. Love my gnomes.. Ugliest things but so freaking cute . Look

If you like this place, you can find everything here

Horrible horrible customer service just waited on the line for over 20 minutes bounced back and forth to main operator and then disconnected buying from another store or location this one is awfully

Where to buy a washing machine and dryer and there was a short lady with brown hair very rude and than to add injury to insult she tells me that long only deliver appliances up one flight of stairs. So I went to home depot and they were very nice and and informed me they would go up three flights of stairs with my washer and dryer so I m very happy

I've been calling the store for over 1 hour and no one was able to pick up the phone. Ridicule!
I was wondering if someone was working there!

Well stocked. 5 percent automatic discount with their card beats home Depot

Vivian from the paint section was awesome. Very informative and friendly!!

I will never go to another Lowe's...EVER. horrible service....

Worst customer service ever. Was in line for ever, then next, was pushed to another line. Left my cart, cutting up my Lowe's card. Never will I set foot in another Lowe's as long as I live

Often store does not have items in stock as indicated on website.

Had to visit customer service to pick up an Internet order. The customer service lady was not customer friendly. This was my first time to Lowes a very bad first impression.

Good service, good selection. Wouldn't price match Amazon.

I went in to talk to someone about countertops 3 times and I was ignored. When I finally did get help, my order never went through, after having to give my information twice. I ended up having to purchase through a different store. All other departments are great and super helpful

Beautiful place, good attention, many varieties of products Spacious parking

Once again I have had the worst experience with this store and their customer experience. I ordered a door and after several times on hold and over an hour each time on hold they told me it was all set to come in and complete. The next day I took the time to go and waited over 40 minutes to be assisted. They called a manager three times saying that someone was coming right over and no one showed. When I expressed frustration that I was told it would only take 10 minutes. Two associates who were helping me gave me long explanations that it was someone else s fault and not theirs. So apparently everyone is for themselves there and no one will take initiative to actually help you. I would say this is just the doors and windows group but it appears the whole store needs significant customer service training.

Didn't have what I was looking for , not much of a selection for dining room table light, as well as recess LED lights.

Took over 30mins to have someone help us with area rugs ...

Curbside pick up is a joke. No one picks up the phone or simply hang up. Attempted to pick up an order 3 times with no success

They blow Home depot outta the box with their customer service and the stores are well kept.

Kristen F helped us, great service, very knowledgeable, went above and beyond to make sure our needs were met!!!! Awesome employee

The Dedham store is fasting with mouse something has to be done about this

Today was an easy shopping day, was in and out in all of about 20 minutes.
I knew what I was looking for and ran into a store employee who pointed me in the right direction for all the items on my list.
Although the store was very busy, the check out lines were long but very fast!

The employees in this Lowe s are literally just counting down the minutes... on the intercom... They just leave alarms going, don t want to solve problems... we stood in line waiting while a circle of employees stood there making small talk and every single one of them looked at us and just kept standing there until finally one of them - the manager - was like well ok I guess we have to work, grumble grumble . 90 seconds isn t a crazy long time but it s weird to stand there watching 6 employees be pathetic like that for 90 seconds in a row - especially when you re having a productive day and trying to get stuff done. Sad

I was very disappointed by the selection here. However for tools you can find tns of stuff. Having bought the Craftman brand from Sears there is Craftman stuff all over the store. I was looking for bathroom hardware and their selection was tiny compared to Home Depot.

Lowes inside and outside garden is phenomenal with a bunch of hard working people. Tony in outside lawn and guardian was a great help and got me loaded into my car. Dont be afraid to ask anyone for help everyone is great there

My go to place for anything hardware. Great staff. Knowledgeable and professional.

Much cleaner and better stocked than the other place

Found everything I needed and everyone is pretty accommodating

Store had a pamphlet on installing roofs, sidings, etc. Called and texted the number and no answer and no return call. Obviously, they're not looking for work. Unprofessional and wouldn't even bother using them.

Placed an online order for pickup and they took all day only to reveal that they never had it in stock in the first place. Completely unhelpful.

Once upon a time I needed assistance in buying some nuts, bolts, and washers because the trays were empty. I stood in isle one for 83 minutes, with the exception of going to customer service to get 4+ pages to get assistance, to finally to be told they are out of stock.

Excellent place to pick up items for DIY projects. Friendly and professional staff.

The staff was very helpful and I found exactly what I needed!

Worst customer care ever!!!!.... A manager by the name of Vick told me he couldn't have his employees get hurt over "me" a customer a women carrying a defective lawn mower..no help at all from no employees no customer service..worst place ever ..avoid going here ...you go in to buy a solution and end up with a huge stressful return ..

Overall, Lowe's prices are lower than that "depot" of an other home improvement store and it seems more socially responsible/conscious than that other store. However, this location is a distance to get to -- whether by car or by #35 bus -- and didn't have everything I needed when I was there. But the items that were available were priced well within or below my budget.

The shelving section was a total mess. Someone had gone through and opened almost every bag of support beams and dumped the parts out. After spending 30 minutes sifting through the pile of junk, we were barely able to scrounge up enough parts to hang a six foot shelf. Home Depot is a little bit farther away, but they at least have their sections are clean and well stocked.

Awesome store with plenty of choices. Very clean and organized, easy to find items, friendly staff.

Always busy, but anyways friendly and has stock of what I'm looking for

After 3 weeks of waiting for an online order, I receive a call that what I ordered online was in stock at the store all this time. Was told to come to the store and the associate would take care of my order. I went to the store, waited 45 minutes for someone in the department to assist me. They never came. I left the store and will purchase the product elsewhere.

This is pretty well the closest Lowe's to a good share of Boston, so fortunately it's a pretty decent location. The store is good sized and has a reasonable appliance and home goods section as well as a good selection of the kinds of things I expect to find in a hardware store.

Zero would be the rating. Monday we purchased almost $1600 of paint and materials for renovations. The paint department had one person on and we bought ten gallons of paint to be tinted and nixed. The gentleman helping us was fine but there was another customer waiting so he asked another employee if she could help. She was unbelievably rude and nasty in her answer and resfused to assist a customer. Then we paid $65 to have items delivered. They do not deliver into the house just dump the stuff outside. No one told us this. We do not have anyone to carry these items in. I'm 71 and certainly can't carry a heavy door and drywall etc. I am disgusted. When I called to speak to a manager no one would answer. This store is horrendous. I may just return everything and purchase elsewhere.
How do they stay in business?
Worst home improvement store ever!!!

No one asked if you needed help finding anything and no one was very friendly

Bought some products and I had to carry loose things in my mu hands openly because the cashier said they didn't have any bags for a big business like that very bad otherwise from that I was looking for a plumbing supply call for help I waited almost 20 minutes no one came to my assistance

Kinda a low spot for a Lowes. I found rude employees and not enough registers open. Selection appears to the diy'er and not so much contractor.

Hard to find help at this Lowe's and when I did find someone to help me find lithium grease the Lowe's worker just sent me on a "wild goose chase".

It is very difficult to get through when you call. Many times no one answers. Very frustrating.

I bought 10 pieces of blinds, which are not much available at HD these days. I also forgot to bring my Lowe's credit card and the customer service provided me a temp right away.

Horrible horrible horrible customer service
Blinds- the lady that set us up for a blind quote was great BUT that was it!
No Blind quote after measuring our windows last month, we are still waiting. No call so far and when we try calling, the operator keeps hanging up instead of transferring the call to the department.
Doors- this older guy had the worse attitude to the point my husband had to ask him to be more respectful to clients.
Garden - I (woman) went alone to get all sorts of heavy blocks, garden tiles, rocks, bricks etc... when i asked if someone could help me loading all of this to my car the response was..."hmmmmm good luck with that"....

This store is so frustrating....

Always a pleasant experience shopping at the Dedham MA location. Store is clean and well organized. Will be shopping here more often.

DO NOT BUY YOUR APPLIANCES FROM HERE! we purchased a complete set from Bosch and spent more than $10,000. Every single appliance (washer, dryer, microwave, fridge, dishwasher, oven) that got delivered HAD DENTS! They accept the return for damaged goods but if you are on a schedule to finish your project, it is a nightmare. They work with 3rd party delivery guys who not only dent your appliances but also damage the house while carrying. We were tempted towards going with Yale instead of Lowe s but decided to go with Lowe s at the end since they waived the delivery fee but boy was I wrong! It s been a horrible experience...

My NEW Grill was not NEW & My grill cover was opened. Unacceptable & Ridiculous.

Frustratingly difficult customer service. I purchased a stove with removal and they didn't call to set up an appointment and when I inquired I was told it would be delivered the day I called (without warning). Eventually the driver called (after waiting from 9:00 am until 3:00 PM) and stated he didn't know if his truck could make it into Cambridge and that I would have to reschedule. I called Lowes to reschedule but spent 5 minutes calling the internet desk before they disconnected me.

Has anything you need for home or outside.Also has rental products.Good pricing and lots of parking.

Good prices clean store well laid out great service everything for your home and garden lots of parking

Clean store, help was hard to find but very informative and knowledgeable

Lowes in Dedham mass- terrible experience! I bought four kitchen appliances . After the refrigerator arrived by xpo , lowes delivery company damaged , the delivery company dented it , then the next delivery also stove damaged by lowes delivery co - XPO-lowes staff and xpo not very easy to work with, frustrating ,- don't buy anything you need delivered !!!!

Plenty of space, spacious space, relevant staff ...