Frustratingly difficult customer service. I purcha...

Frustratingly difficult customer service. I purchased a stove with removal and they didn't call to set up an appointment and when I inquired I was told it would be delivered the day I called (without warning). Eventually the driver called (after waiting from 9:00 am until 3:00 PM) and stated he didn't know if his truck could make it into Cambridge and that I would have to reschedule. I called Lowes to reschedule but spent 5 minutes calling the internet desk before they disconnected me.