Truly PVC

3.9 · 51 reviews
trulypvc.com Write a review
peter.johnsonhome1970
Reviews 1
2022-05-12 07:22

Great company

Great company have used twice fast delivery and just what I needed

Read full review

J
Joel Sharp
Reviews 1
2020-12-25 15:02

I ve used Truly PVC many times over the years. Rec...

I ve used Truly PVC many times over the years. Recently I ve had issues sourcing certain products yet Luke and Peter were able to help me out either with the correct product or advice on how to solve issues where products have been discontinued.

Helpful, well mannered and quick service. Would rec...

Read full review

S
Sunita Edwards
Reviews 1
2020-12-18 05:26

If I could give these 0 stars I wouldn t hesitate....

If I could give these 0 stars I wouldn t hesitate. We have had two negative experiences. One in store with Peter and one online with Tony.

The customer service and the way both Peter and Tony communicate with their customers is appalling!

I ordered some roofing lead online to collect from thei...

Read full review

A
Adam Coulter
Reviews 1
2020-12-02 02:08

Robbing company! We ordered the wrong size barrels...

Robbing company! We ordered the wrong size barrels and arranged an exchange for the correct size. We sent the items back 1st class post over 4 weeks ago and they are denying receiving them. Poor customer service everytime we call to chase. Wouldn't recommend them at all!!

Read full review

E
Elliot Worth
Reviews 1
2020-11-27 03:31

Quick and safely delivered new window trims; nice ...

Quick and safely delivered new window trims; nice quality and along with accessories ordered at the same time, have greatly enhanced our new uPVC windows (doing the finishing job our builders neglected to do). Expensive shipping cost knocks a star off.

Read full review

F
Frank Stendel
Reviews 1
2020-11-09 21:39

First class provider!

First class provider!

While looking for a cartridge opener, I discovered the offer from the British retailer TrulyPVC on Ebay. On November 4th I ordered the item and paid via PayPal. The consultation with TrulyPVC went very well and my order was processed quickly. Overall, the TrulyPVC staff are ...

Read full review

D
Dan Gifford
Reviews 1
2020-10-06 18:56

Sent me a door panel, stunk of some kind of resin ...

Sent me a door panel, stunk of some kind of resin or chemicals and was unusable. Then they have the cheek to make me pay for return postage! I've informed them that they are in opposition to the consumer rights act that clearly states return shipping costs must be paid by the seller if an item is no...

Read full review

J
Jay Humphries
Reviews 1
2020-08-18 11:56

Ordered some materials from these guys on ebay. St...

Ordered some materials from these guys on ebay. Stayed in all day on the date of delivery. Received a message from parcel force on the date of delivery with a time window. As we all know we are on lockdown so we were home all day, the delivery driver from parcel force made no attempt to deliver to u...

Read full review

A
alex orban
Reviews 1
2020-08-16 00:52

Terrible customer service were rude and very unhel...

Terrible customer service were rude and very unhelpful , when eventually I got the polycarbonate sheets that apparently I had to have as they had been cut and to late to cancel my order , 2 of the 4 sheets ordered were short by 10ml which doesn t sound a lot but makes a difference if it s a roof . D...

Read full review

T
Tony Jamil
Reviews 1
2020-05-28 19:06

This business also trades online under the same na...

This business also trades online under the same name, so be warned when buying of them as customer service is very poor. Furthermore their return policy is none existence. I will be not coming back to this shop ever again, you get better service from a Car Boot Sale. DO NOT VISIT AS ALL THEY WANT IS...

Read full review

S
Senorita Summer
Reviews 1
2020-04-19 15:23

My order arrived with missing parts, however due t...

My order arrived with missing parts, however due to me having contractors in and it being the weekend, I had to reorder the missing parts at my own cost. I am now trying to claim a refund back from company but they have stop replying to my emails all together! You have admitted the parts were missin...

Read full review

D
Dermot Keeley
Reviews 1
2020-04-18 05:00

i ordered some sash jammers and when they arrived ...

i ordered some sash jammers and when they arrived there was a small problem with them,i phoned the company and they sorted out the issue straight away,excellent company to deal with, especially Luke who was really very helpfull and went out of his way to help in every way,i ordered more sash jammers...

Read full review

S
steve frisby
Reviews 1
2020-04-11 05:17

Ordered a new barrel for a upvc door lock wrong si...

Ordered a new barrel for a upvc door lock wrong size came 2 days later phoned up they told me to take a picture alongside a tape measure i assured them it was the wrong size but they were really unhelpful it seemed like as if they were just trying to not send another one because it was too much t...

Read full review

N
Norma McDonnell
Reviews 1
2020-02-10 18:06

I ordered a bitubond flashing. Unfortunately an er...

I ordered a bitubond flashing. Unfortunately an error was made an I received a different item. What was reassuring was that Jessica responded very quickly and re-sent the item I ordered overnight. Mistakes happen, what happens next is how a company is judged; I have no hesitation recommending the s...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn