Truhearing

Top notch company with knowledgeable and friendly staff..A pleasure doing business with these folks....

I got my hearing aides to 2 months ago when my left hearing aide the battery compartment didn't work when I got it the second time the compartment wasn't quite right I tried two weeks later when I put the battery in the compartment it rolled up into the hearing aide so I took it back to Rayanne today my audiologist knows what she is doing your hearing aide is defective the left one this has happened twice my right hearing aide works fine I have no problem with it I have had hearing aides for10 years and never had this problem please fix this problem right this time it should have been right the first time to say least I am very disappointed in your hearing aides and as far as recommending family and friends at this no I would not.

Worst hearing aids on the market. Customer service is horrible iv been trying to get my hearing aids that are under warranty repaired or replaced better yet refund my money for there junk for over two months. Can t find out anything out Bree the last time I talked to I was told would take care of it call me within two days I m still waiting

For the last three years I have had outstanding service from my Centerville Tru Hearing practice. Always treated with kindness. Questions are promptly answered and handled with consideration of my needs. I am kept well informed of my choices and options. All my needs are met with total satisfaction. Highly pleased.

The big problem I had was my out of pocket expenses for the hearing aids were $ 2745 , ridiculous. Welcome to OBAMA CARE.

I work here at TruHearing, the culture here is very positive, and I love the work we do!

I am a retired Federal employee and went with TruHearing because they seemed to cater to Federal retirees and they said they were familiar with fehb and would take care of any cost that didn't excede my benefit. They picked a hearing center and i went to be tested and pick out hearing aids. The hearing center said there was a problem because my hearing aid benefit had already been met. I looked at the paperwork they received from Truhearing and a wrong address was listed for me. Almost two weeks later, I called the hearing center and they had not received the hearing aids and had no information on the progress of the order. I called Truhearing and was told Federal Blue Cross had not paid for the hearing aids so the order had not been placed. What a joke. I was employed in Federal law enforcement and worked as an explosive specialist and had to qualify quarterly with numerous firearms and have lost much of my hearing. I need hearing aids and I thought Truhearing would speed up the process, but instead hindered me getting my h.a.'s. If I had to do it again, i would STAY AWAY from Truhearing and go to a service provider that could fulfill their promises.

Kelli and Samantha are very personable and do everything they can to make the visits pleasant and helpful.

So far, I haven't had my appointment with them and it is getting frustrating. I had an appointment scheduled for last week and got an email confirming an appointment for a different time. I called and was told to disregard the email and I would be called at the correct appointment time. No one called until a few hours AFTER the scheduled time to apologize and re-schedule. They re-scheduled for the following day, but NO ONE called. I called and, after getting a list of menu options, got a customer satisfaction survey asking me if I wanted the same customer service rep or another one (I hadn't actually spoken to one). I had to hang up and call again. I told them about the TWO appointments no one had called me for (they were to be done online or over the phone) and they rescheduled for a third time. That third time was almost an hour ago and I still haven't heard from anyone. This is the THIRD time they do not have the courtesy to call when scheduled. Regardless of how great or not great their hearing aids may be, and how nice their customer service people are on the phone, something is SERIOUSLY wrong with a company that makes appointments multiple times and doesn't keep them.

TruHearing has a very experienced and knowledgeable network of hearing care providers nationwide who provide excellent care and service to every patient. TruHearing partners with the leading hearing aid manufacturers, ensuring every patient who purchases hearing aids through the TruHearing program is fit with the highest quality hearing aids. As an audiologist who has worked in the hearing aid industry for more than 30 years, and with TruHearing since 2015, I am proud of the deep commitment every TruHearing employee has to helping those with hearing loss access more affordable hearing healthcare solutions.