I am a retired Federal employee and went with TruH...

I am a retired Federal employee and went with TruHearing because they seemed to cater to Federal retirees and they said they were familiar with fehb and would take care of any cost that didn't excede my benefit. They picked a hearing center and i went to be tested and pick out hearing aids. The hearing center said there was a problem because my hearing aid benefit had already been met. I looked at the paperwork they received from Truhearing and a wrong address was listed for me. Almost two weeks later, I called the hearing center and they had not received the hearing aids and had no information on the progress of the order. I called Truhearing and was told Federal Blue Cross had not paid for the hearing aids so the order had not been placed. What a joke. I was employed in Federal law enforcement and worked as an explosive specialist and had to qualify quarterly with numerous firearms and have lost much of my hearing. I need hearing aids and I thought Truhearing would speed up the process, but instead hindered me getting my h.a.'s. If I had to do it again, i would STAY AWAY from Truhearing and go to a service provider that could fulfill their promises.