Based on 13 reviews
The Shubert Organization operates theaters and manages ticket sales, as evidenced by references to box offices, ushers, and specific productions like The Play That Goes Wrong.
The lowest-rated reviews mention complaints about rude and indifferent box office workers, poor customer service, and a specific incident where a customer was escorted out of a play.
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I had a great experience with The Shubert Organization. The website is easy to navigate and has a clean design. The customer service was excellent, they were very helpful and responsive to my inquiries. I would highly recommend The Shubert Organization to anyone looking for a reliable company.
๐ The Shubert Organization is an amazing company! Their website is great and the customer service is outstanding. They were very helpful and responsive. Highly recommended! ๐
The website is easy to use and informative. The customer service was helpful and polite. Would definitely consider using their services again.
๐ The Shubert Organization is a fantastic company! The website is top-notch and the customer service is excellent. They were very helpful and attentive throughout the entire process. Highly recommended! ๐
The Shubert Organization has a user-friendly website and their customer service is exceptional. They were very responsive and provided all the necessary information. Would definitely recommend!
I've had both good and bad experiences with The Shubert Organization. Their website is great, but their customer service needs improvement. However, overall, I would still recommend them.
I had an average experience with The Shubert Organization. The website was informative, but the customer service was lacking. Overall, it was an okay experience.
The website of The Shubert Organization is good. However, the customer service needs improvement. Would cautiously recommend it.
The experience was amazing! The website was user-friendly and provided all the necessary information. The customer service was exceptional, they promptly answered all my questions. Will definitely recommend it!
Great guys!
Great customer service!
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Water Damage Services
Generally very poor customer service. Have had disappointing experiences at most Shubert theater box office. Rude/indifferent workers who could care less about you or your experience. Eye rolls and an attitude like you are a huge inconvenience to them for buying tickets in person. Sucks for the production because they have no control over these ushers and box office employees.
Recently, I had to wait 15 minutes until the box office reopened because they said I could not buy a ticket around the matinee curtain time. I stood and wait patiently - as no one came to pick up a ticket or to buy the employees just stood doing nothing while I waited. IF it was listed ANYWHERE on a Shubert, Telecharge, or production website that the box office was closed during this time I would have planned accordingly and came earlier or later - but unfortunately they do not communicate this.
Everything goes wrong with The Shubert Organization. Worst decision I made was to go see The Play That Goes Wrong. I was excorted out of this unfunny play just for closing my eyes for a minute. The lady said she would be happy to invite another time and just went back yesterday and was treated like dirt. No customer service, no call back, and security guard Fredrickson offered to call the police. I want a full refund.
Worst organization that knows nothing about customer service. Everyone working there must be a second or third cousin because several phone representatives and one supervisor all were rude and cared less about me as a customer who never received purchased group tickets.
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The Shubert Organization