Surly Bikes

4.8 · 152 reviews
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Jake Dhillon
Reviews 1
2020-11-21 04:15

As many of the reviews have stated, after you buy ...

As many of the reviews have stated, after you buy the bike, you are on your own. Also Marcy does kind of hover over anyone entering the store. I bought a bike, asked it not to be built till I bought some parts in, they built it anyway and wanted to charge me to add the new parts regardless? Odd? Oth...

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Jessica H.
Reviews 1
2020-11-20 02:51

Freewheel is an inclusive and friendly environment...

Freewheel is an inclusive and friendly environment, and many of my favorite staff have been there for years. It's also my favorite shop because there's absolutely no pretension from the staff. I can walk into the shop in heels and a dress, and I don't get any attitude because I'm not in full biking ...

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Noah Lucas
Reviews 1
2020-11-18 18:39

Excellent service, knowledgeable staff, great sele...

Excellent service, knowledgeable staff, great selection, and quality product. Freewheel is my go-to shop for all my cycling needs. I was able to order a bike they didn t currently have in inventory and the process was painless. Highly recommend!

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Peter Hansen
Reviews 1
2020-11-05 04:12

I got a really good deal on a new bike, but the sa...

I got a really good deal on a new bike, but the sales technique used here made me not trust them to ask for advice on biking. The saleswoman kept trying to upsell on everything from water bottle cages to spray guards, telling me I definitely needed dry and wet lube for my commute and a flat kit and ...

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Carrie Miller
Reviews 1
2020-10-05 03:55

Sam went the extra distance to help solve the rear...

Sam went the extra distance to help solve the rear shock issue on my Stumpjumper. He Also found a crack in my chain stay during his inspection that had gone noticed and could have been very bad had it broke during a ride. You are lucky to have such knowledgeable and dedicated bike professionals on s...

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Owen DeWindt Jr.
Reviews 1
2020-10-03 14:16

Stop by here today with a couple of my buddies. We...

Stop by here today with a couple of my buddies. We were on a bike ride and he got a flat, we called them and ended up walking the bike there. They got to the bike within 5 minutes of us being there and fixed it in another 5 minutes. We were in and out very quickly and were able to finish our bike ri...

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Keaton Miller
Reviews 1
2020-09-25 01:24

Good sales department, with good selection of equi...

Good sales department, with good selection of equipment and cycling related apparel. However, I've had multiple problems with the repair department. I had an alignment problem that multiple technicians were incapable of diagnosing. Additionally, a technician installed a rear cassette and chain incor...

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Blocked User
Reviews 1
2020-09-24 23:08

I've been treated extremely well by the staff at F...

I've been treated extremely well by the staff at Freewheel Bike. I've never been made to feel anything but 'important', even if I'm only in to ask some questions. I believe that Freewheel Bike genuinely sees anyone who comes into their stores as the reason they (Freewheel Bike) exist.

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Mike Reed
Reviews 1
2020-09-23 22:52

Brought my road bike there. Excellent, knowledgeab...

Brought my road bike there. Excellent, knowledgeable sales staff.

Had an issue a year later with it...brought it in. Their mechanic Allison took one look at my bike, diagnosed the issue, fixed it on the spot...no charge. They could have gouged me if they wanted. Great bike shop, great people.

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Robyn Reed
Reviews 1
2020-09-21 20:30

Knowledgeable and very helpful sales staff (lookin...

Knowledgeable and very helpful sales staff (looking at you, Marcy) and great maintenance staff (Brent). They went out of their way to track down the bikes I wanted to try out, in the right size. Lots of great expert advice in selecting a new bike and great attention to detail in making sure it was t...

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Claire I Milldrum
Reviews 1
2020-09-19 02:51

They were pretty helpful, and pointed out an upcom...

They were pretty helpful, and pointed out an upcoming issue on my bike. They didn't push me when I told them that I just didn't have the cash right now to fix it, but I am glad they pointed it out/gave me a pretty reasonable estimate so I can budget for it. I think the person who helped me was named...

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Samuel Winkler
Reviews 1
2020-09-18 08:27

The technicians at the West Bank location went abo...

The technicians at the West Bank location went above and beyond what was specified in the tune-up package I selected. They were helpful and transparent with the level of necessity of parts replacements. Even though I paid over $300, the service I received felt like a steal. Thank you!

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Kevin Kendrick
Reviews 1
2020-09-06 13:06

Freewheel is my favorite bike shop in town. I hav...

Freewheel is my favorite bike shop in town. I have come here many times for small fixes, to getting a wheel build kit. Repair service is good, straight forward, and honest.

The bicycle selection here is excellent. They carry a lot of Surly, Salsa, and Trek bikes. For a bike nerd like me, it i...

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Jay Wilson
Reviews 1
2020-09-06 09:31

I needed to find an unusual size tube in an emerge...

I needed to find an unusual size tube in an emergency for my wheelchair. I called around, and checked online - the soonest I could find was over a week. Freewheel had a stack, with options, for the lowest of the prices I saw, plus buy 3, get the 4th free. They were friendly, and had the products wai...

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james patrick
Reviews 1
2020-08-26 04:13

35 years riding..... 20 years commuting daily. F...

35 years riding..... 20 years commuting daily. Freewheel West Bank for life. Never once had a weird experience there. Wonderful humans and the best products. QBP and Trek/Bontrager Family are easy to get behind, and I've learned more about cycling and life in that shop than just about anywhere....

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Myles Voigt
Reviews 1
2020-08-24 06:20

This is an awesome bike shop. I go here for all my...

This is an awesome bike shop. I go here for all my bike needs. They do an amazing job, and they are very knowledgeable. They are happy to answer any questions I have including repairing things on my own. There was one time that I only had $20 dollars on me and the cashier changed the price on some t...

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jimmy Jo
Reviews 1
2020-08-23 11:09

Good service as you spend money and purchase expen...

Good service as you spend money and purchase expensive products. Terrible customer service post purchase. Should you have an issue with a product, you will be blamed for a defect, or store will just stonewall and do nothing, even on products that have good warranties. Lazy and arrogant service post ...

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Alex Saunders
Reviews 1
2020-08-19 16:48

Service was over the top. I went to one location t...

Service was over the top. I went to one location to try a bike I saw online but it was out of stock there so they sent me to the West Bank location. When I arrived the bike I was interested in was already pulled up front, pedals and day lights attached, and helmet ready for my test ride. Not only wa...

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Sierra Dooley
Reviews 1
2020-08-17 19:01

Had a great experience with the salesman I worked ...

Had a great experience with the salesman I worked with - he was kind, knowledgeable and helpful. He assisted in replacing a tube that popped in my current bicycle. He took the time to explain and educate me without making me feel naive. Really great service!

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Randee Edmundson
Reviews 1
2020-08-17 13:07

Expert knowledge and assistance in choosing and fi...

Expert knowledge and assistance in choosing and fitting a bike to my needs. I am always impressed with the time and patience they take with customers. I just bought a new bike and took it on a long ride tonight. I love it!! It rides just as Marcy said it would on a long ride.

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Kristina T
Reviews 1
2020-08-09 05:16

I know nothing about road bikes, and I got very go...

I know nothing about road bikes, and I got very good advice and recommendations from staff here for my road bike and trainer goals. This is definitely a shop with a fan base of cyclists that are way more hardcore than I will ever be, and even with the extra cool atmosphere I still felt very welcome...

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Tony Dolter
Reviews 1
2020-08-05 20:45

Picked up a new salsa journeyman, fantastic bike f...

Picked up a new salsa journeyman, fantastic bike for a great price! Also went to three different Freewheel stores to find the right bikes for my wife and I, and EVERY worker at EVERY store was incredibly nice and so helpful. The experience couldn't have been better, I would recommend anyone looking ...

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david weinberg
Reviews 1
2020-08-01 15:19

Marci is amazing and she definitely knows her bike...

Marci is amazing and she definitely knows her bikes. She is the reason why we have been buying bikes at Freewheel for years! Even with the pandemic and strict rules about only one person allowed into the store at a time, she took the necessary time with us.

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Jason Lambertz
Reviews 1
2020-07-27 22:34

I went into to have them perform bike surgery on a...

I went into to have them perform bike surgery on a stripped rear derailleur bolt. I unintentionally put pressure on one of their mechanics, I believe her name was Angela. She was fantastic! Got the bolt out even with me watching as I was nervous about the carbon frame. Great service!

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Detroit3Pistons
Reviews 1
2020-07-25 07:59

Sam was very knowledgeable and answered all Of my ...

Sam was very knowledgeable and answered all Of my questions thoroughly. He showed me what shock pump I should get because I was having an issue getting a reading with the one I had. Marcy is also very nice and knowledgeable, she is a sweetheart! I will definitely get a returning customer unless I De...

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Leanna Sartin
Reviews 1
2020-07-20 18:37

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Leanna Sartin

Sales staff is awesome. The repair crew was thorough with my crusty bike. A comp tune up and the thing is like new. I called for a scheduling and the woman was so positive she suggested a pair of snow tires within my budget that are fantastic! Can t...

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PA A
Reviews 1
2020-07-16 16:34

Been there twice. Once they were very helpful. The...

Been there twice. Once they were very helpful. The next time it was the opposite. Maybe I just caught the guy on a bad day but he was almost combative. Funny because it was the same guy as before. Anyways I asked him to look into something for me on a Salsa Bucksaw and blew me off like I was wasting...

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Paul Loughman
Reviews 1
2020-07-15 19:34

I've purchased both my road bikes from Freewheel W...

I've purchased both my road bikes from Freewheel West Bank. Since day one, I've always been welcomed by name when I come in, and given prompt attention to my needs. The service department is outstanding. They too, have always been welcoming and respectful, listening to any issues or needs I may have...

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Colin
Reviews 1
2020-07-14 06:46

We've got a lot of great bike shops in Minneapolis...

We've got a lot of great bike shops in Minneapolis, but freewheel is one of the best. Their staff is super knowledgeable but not pushy. They're happy to just chat with you. In the past year Ive brought in one bike for a complete overhaul and have also purchased shoes and other accessories. A few yea...

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Paul K
Reviews 1
2020-07-12 05:05

These guys are awesome. Last time I brought a bike...

These guys are awesome. Last time I brought a bike in, the part that broke was somewhat specialized and not in stock. I didn't want to wait to order one, so he called other locations and finally the local bike collective.

Where else do employees go out of their way like that for you?

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T K
Reviews 1
2020-07-08 06:20

Super fast service !Ordered my Surly on Sat (day a...

Super fast service !Ordered my Surly on Sat (day after black Fri) delivered to my door Thurs (1000+ miles away) packed well with goodie bag from shop included !!!!!Allison CALLED me on a request I had, was knowledgeable, super helpful , and nice AF !!!Local dealers basically laughed when I was look...

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Dave Hoenack
Reviews 1
2020-06-23 05:24

For years we went to another shop because it was c...

For years we went to another shop because it was closer to home, but the staff was always hostile and unhelpful. We finally went back to Freewheel and everyone was so welcoming and helpful. Recently we got the part we needed and also some helpful advice. It was a mistake to go anywhere else because ...

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Sonia Pond
Reviews 1
2020-06-17 03:30

Shockspital had my suspension refreshed in less th...

Shockspital had my suspension refreshed in less than a week, outstanding especially during the busy spring season. Shop is super clean and well-stocked with a variety of items. Staff were friendly, knowledgeable, and patient. Thank you Freewheel!

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Gabriel Romero
Reviews 1
2020-06-15 21:08

Excellent experience. Went in with a tearing tire,...

Excellent experience. Went in with a tearing tire, left with a brand new tire, and the knowledge to replace another.

The specific staff member I worked with was fantastic because she was very knowledgeable, patient and helpful. She even taught me how to install a new tire, check for leaks in the ...

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Kelli Wetherhold
Reviews 1
2020-06-03 13:09

Went in today hoping to find a hybrid Trek around ...

Went in today hoping to find a hybrid Trek around $1K. I haven't bought a bike in 17 years, so I had a list of things that I wanted but didn't know if I would find what I was looking for. When I walked into Freewheel Bike, I was immediately greeted by Marcy and she was SO HELPFUL! They had so many ...

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Bob McCauley
Reviews 1
2020-06-01 15:29

Have bought two bikes from this Freewheel store. B...

Have bought two bikes from this Freewheel store. Both were set up professionally by the services there. Every time I need a repair, a tuneup service, or equipment (helmet, bottle racks, clothing, etc.) I received nothing but excellent service. Love this place and a the people who work there! Endorse...

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