*Update* This same company that claimed to not have a forwarding address for me has seemed to find it since I didn t pay my dues this month. Things that make you go Hmmm......
Horrible customer. I ve been going back and forth with the property manager for my BOD s contact information as well as ...
Rapid response, listened intently, very supportive with great customer service. Bill Didden, our community's association manager, had a far superior response to our condo community's needs. We're lucky to have him.
They don't care about helping the residents. Put off repairs and seem to raise association fees to a point of excess.
You guys definitely have favorites in your homeownership. It is a shame and a disgrace that you have not honored ALL of your homeowners fairly and impartially. I will be petitioning the neighbors to get you dismissed from you duties since you perform them so poorly.
Summit management is a very reliable company. They keep our community together along with the Homeowners association.
TO be totally, 100% honest, I believe Summit did an outstanding job in overseeing that our asphalt job was done and correct. The fact that plenty of notice was given was spectacular and didn't inconvenience me not one bit. Great Professionalism.
Does not abide by the bylaws/ccrs! Picks and chooses whom they want to deal with in the communities. Formulates friendships with ineffective BoD members and contractors. Not fair to all of their customers! Probably will never return your emails or phone calls. Very poor ran company in general
Nicole is very responsive to our needs as condo owners and very professional. We appreciate her good attitude when things need to get done.
More like Slum it Management. You get free heat in the summer and free A/C in the winter. The "community manager" will never return your calls and they take their sweet time repairing anything. We had the washers and dryers replaced in our building and all but 1 broke within the first 2 weeks. They ...
I'm a homeowner who lives across the street from one of SMS's properties, and have contacted Haura at SMS several times over the past couple of years to report the existence of broken fence rails. Each time SMS has responded promptly to my report, and has sent someone out the very next day to repair...
Great to have a live person who is helpful and responsive answering the phone. The customer service rep, was courteous and respectful and was a huge help with my questions. As a new homeowner, that has lived in associations before, this is a refreshing change. Kudos to Summit.
Working with the team at Summit Management Services has been great. I worked closely with Nicole Malki and team, and the attention and service received was prompt and well done. I highly recommend working with Summit for all of your HOA and related needs.
I would like to thank you and everyone at Summit for giving us the wherewithal to update and beautify our grounds. . We couldn't have done it without you.
Your knowledge and ability to budget has allowed us to turn this once poor, run-down community into a place where people want to live. Getting...
I Like nothing about this establishment. Horrible snow response. Absurd late fees and attorney fees. Horrible yard keep up. Playground is a mess and dangerous to kids. Trash cans are broken. As of now, After the heavy snowfall nobody has been able to move their cars. No plowing for the Lakecrest com...
If you would like a property management company that will respond timely and protect your investment, look elsewhere. The community manager wouldn't respond to the issue until the President June Jackson went over to them. There has been water intrusion issues for over 2 weeks, and the property manag...
I wanted to thank Summit for the last 9 months with Summit Management has been an incredible. We love Rhonda and appreciate her knowledge, professionalism, organization, personality and quick response to our community. After 9 years of being ignored by other management companies, it is amazing how ...
Summit Management has made great changes over the last coupe months at Sligo. We have different managers but recent service has been a big change. Finally a rodent service for the building has been done after so long of an issue. I was able to communicate with the office and Haura Marafie easily and...
The folks at Summit are super-responsive, and always helpful.
I loves me some Summit Management, I been with the management company for 7 years. They re the most professional management company I have worked along side of. Their staff is very professional, their guidance on HOA matters are on point. Being under their management has brought our association alo...
DO NOT RENT from this management group. This review has one star only because it wouldn't let me post it with a zero. This has become the worst experience I've ever had. The management here is at best, non-existent and inept, at worst incompetent, and indifferent to it's renters. This used to be a n...
The worst business ever! All they do is collect money and do not address problems. The staff they hire is rude and unprofessional. They forget that a management office works for the owners and not the other way around. They do not address matters within a reasonable amount of time. Speak down or ov...
This property management company is neither timely nor responsive. Our current property manager Dave S. Doesn't seem to care about the community that I reside in. He isn't responsive to my emails about problems that we have. Nor does the President of Summit June. She has even hung up on me in the pa...
The staff were friendly and knowledgeable, the properties were clean and orderly.
What I really love is that they were and are accessible after hours! I had an inconvenience and the manager on call addressed my emergency VERY quickly to minimize any amount of damage from occurring! Now that's what I call being PROFESSIONAL!
Since our HOA moved to Summit Management, I have never felt more confident that things were getting done right and in a timely manor. Our Rep Nicole Malki is doing an amazing job and responds quickly when any issues arise... great communication!
If only they had a zero star option. All they want is your money and have no compassion or understanding for homeowners. There's a reason why they put people in charge making $8 an hour for this job. It's a shame how no one cares about people anymore.
Our condo association switched to Summit 2 years ago and we are delighted with the service we receive. They go over an d above our expectations on everything we ask of them. Their response time is almost immediate and their management of the sub contractors we use is excellent. They ave saved us ...
We changed to SMS about 2 years ago, and you can definitely tell! Nicole Malki is our property manager and she likes to get things done. She is prompt and direct to the point, just the way I like it. No need for beating around the bush, just say it. She stays on top of things and since they have...
The Professional services rendered when called upon was a great!
Jon and Sarian
Owners PineWay Towers Condominium.
Very responsive. My questions were timely answered.
This management company is by far the worst! Not only are their employees rude but also totally unprofessional.
Thank you! Summit immediately responded to a late night emergency and mobilized to take corrective action before any serious damage occurred. They have always been responsive and have been an asset to our Association.
This is in reference to my boyfriends condominium issues at Greenbelt Village in Maryland:
We have had a poor experience thus far with Summit Management at Greenbelt Village condominiums. I have specifically only interacted with Ms. Princess Winston the past 5 months. I have had rodents in my att...
Can't get assessment information online, so there's no way to tell exactly how much you owe. Every month I overpay because I have no idea how much I owe. When you call they transfer you to another department that goes straight to voice mail, even though it's during business hours. I've been divorced...
I'm afraid I'm going to have to change my review because things have gone downhill with increasing speed in the last year and a half. Communication issues persist, whether it is the request website being down or not getting a reply from a building manager on major problems - like consistently beepin...
I have one thing to say, is poor customer service quality. The community manager should learn to be courteous, polite, and punctual, when dealing with clients and homeowners. She lacks proper communication skills when addressing a concern and complaints. As a homeowner, I would have to disagree tha...
Summit Management has been fantastic. They are very responsive to the needs of the Community. Maria Farias has been beyond what any past property manager has offered. She is totally aware of everything going on and needs of the Community. I am a Board member and work with Summit on a daily basis. Ex...
Terrible customer service and negligent management that lead to costly damages. They had a dead tree on their property for 2 years and instead of removing it, they simply trimmed the branches over and over again. Eventually, it fell into two residential properties, causing significant damage to both...
After what seemed like a small lifetime we were finally bailed out of the snow. Huge front loader came in. But kudos to the gentleman in the in the MEAD company truck who came in and saved the day. He lives here and we thank him.
I must say that my interaction with Nicol Malki and other employees of Summit Management Services (SMS) Inc. has been nothing but positive and professional. Of particular note was my inquiry to obtain referrals for routine service to my condo and without fail, Ms. Malki provided timely feedback that...
Our manager Tershia Knight is awesome and she is very dedicated to her client. Any problem we have she is dedicated to resolving it quickly. She keeps you updated on all situations concerning the owners and property.
She is a pleasure to work with.
Mailboxes broken for more than FOUR months. In fact, a mail person was almost injured because Summit did not place notice on broken boxes-- exposing owners to liability!! Summit unresponsive and even RUDE. All four buildings in the complex have a secure front door. My building door was broken a...