Sterling BMW

4.5 · 580 reviews
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Shaina Lim
Reviews 1
2020-09-27 17:49

Bryce, Ena and Gator took great care of me when I ...

Bryce, Ena and Gator took great care of me when I took my car to get serviced. I received text updates letting me know the status of everything going on with my car. Definitely recommend sterling BMW. The staff is great, very helpful and nice to work with.

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Todd Farmer
Reviews 1
2020-09-27 13:35

I have left numerous voicemails for Candace Boldt ...

I have left numerous voicemails for Candace Boldt in the Finance Department, who is supposedly taking care of my claim against the insurance I purchased when I signed the lease for my car. She can't even give me the courtesy to call me back. I even talked to Mike in the Finance Dept. who told me h...

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Ric C
Reviews 1
2020-09-26 07:35

The service department should not be trusted. They...

The service department should not be trusted. They quoted me an astronomical repair job and it turns out that it was in fact a small sensor that was 1/10th the cost. So all they were really doing is ripping off their customers. Beware and don't trust them for repairs.

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thomas bays
Reviews 1
2020-09-25 11:50

Great experience at this dealership. Giddiani, a s...

Great experience at this dealership. Giddiani, a salesman at the dealership made sure I was getting the car that I wanted and that it is just right for me. In love with my brand new BMW and can t thank him and the dealership enough.

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Luke D
Reviews 1
2020-09-23 10:06

I love this place! I have a 2018 BMW 540IX. I need...

I love this place! I have a 2018 BMW 540IX. I needed summer wheels and tires. Almost everywhere I could find the wheels and tires I wanted, they were $5,500-6000. I dealt with Chris Heck at Sterling BMW of Newport and he got me the tires and wheels I wanted for $4,375. Chris Heck was very profession...

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Sam Zebarjadi
Reviews 1
2020-09-22 15:36

I tried to purchase a car here (from out of state)...

I tried to purchase a car here (from out of state) and had to chase down the salesperson -- multiple calls, emails, texts, and no response. After indicating my intent to purchase a specific vehicle, the pre owned rep (John V) put me in a holding pattern and then came back to me later only to tell me...

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Jake G
Reviews 1
2020-09-21 13:22

So glad to have purchased my BMW from here. Went t...

So glad to have purchased my BMW from here. Went to many places for over a month in SoCal. This was by far the best deal, on a 5 series (our second BMW), glad to be paired up with Mike. He looks a bit strict and his demeanor falls along with that line. But he was very straightforward, no bs, gave th...

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ibrahim kudsi
Reviews 1
2020-09-21 05:22

horrible experience a bunch of crooks totally unpr...

horrible experience a bunch of crooks totally unprofessional ,first they don't know what they're doing don't ever get your car fixed or purchased from them,my experience is too long to list it was a disaster it have to go to court but i'm trying to warn everyone so you go through what i encountered....

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Megan McGovern
Reviews 1
2020-09-20 00:38

I recently had my car serviced at Sterling BMW in ...

I recently had my car serviced at Sterling BMW in Newport Beach. Tony Cardenas was my service advisor. I was beyond pleased with the service that he and the entire Sterling BMW staff provided. It was a completely different experience from what I am used to having at Irvine BMW which, in my opinion, ...

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Mark A.
Reviews 1
2020-09-16 00:48

I dont just spend time writing reviews, however Jo...

I dont just spend time writing reviews, however Joshua D. was genuine, honest and respectful when meeting with me today to discuss a check engine light caused by a... surprise, Dinantronics Elite performance wiring harness. Josh throughly explained how it would be handled, found me a 2018 BMW X to ...

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Jennifer
Reviews 1
2020-09-15 07:18

Shout out to Sterling BMW for making my next car a...

Shout out to Sterling BMW for making my next car a dream come true!
After about a year of researching different types of vehicles and price structures, etc. I finally got my car! Thank you to Evan at Sterling BMW for being so polite and straightforward. The thing I hate the most are salesmen that w...

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Ryan Johnson
Reviews 1
2020-09-14 06:22

Worst product purchasing & customer service experi...

Worst product purchasing & customer service experience in 35 years. Dealer has a "Policy" of sitting on a CERTIFIED CASHIERS CHECK for 5 days to "wait for the funds to clear". They seem to not understand how Certified Checks work. They could simply CASH the check and deposit funds, it's guaranteed. ...

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Saad Alhamaidi
Reviews 1
2020-09-14 01:45

I had the pleasure of dealing with Dave, he was su...

I had the pleasure of dealing with Dave, he was super friendly and easy going guy. I wasn t able to work out a deal with these guys as the color scheme that I wanted was not available when I arrived. Although the financing here is super transparent and they seem to keep the rates at BMW rates and no...

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Linh Nguyen
Reviews 1
2020-09-13 14:21

this review is big shout out and kudos for the sal...

this review is big shout out and kudos for the sale team especially Giddianni and. Andrew from financial service . Giddianni is very professional and efficient intern of making arrangements with my very tight working schedule . He made it happen for me to get my car to the earliest possible time.
m...

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L F
Reviews 1
2020-09-11 11:11

I purchased my Z4 from Sterling in 2009 used and h...

I purchased my Z4 from Sterling in 2009 used and had a great experience with the purchase and subsequent service visits.

What prompted my review today was an unplanned visit when my tire inspection light came on. The staff was professional, accommodating, and quickly solved the problem within 10...

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Kristina Kraus
Reviews 1
2020-09-11 08:14

Arriving at the dealership, Alex Yorba welcomed me...

Arriving at the dealership, Alex Yorba welcomed me; he was on-time and Very accommodating. Mr. Yorba provided the first-class service from scheduling My appointment until The very end. He also realized that there was a recall on some part of my BMW, and he made sure to account for and rectify that d...

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Andrew Immerman
Reviews 1
2020-09-10 11:30

My family and I have been customers of Sterling BM...

My family and I have been customers of Sterling BMW for nearly ten years, having purchased several cars both from their new and preowned departments. Our experiences have consistently been of the highest caliber. Sterling BMW conducts itself with a great deal of integrity, offers many quality opti...

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Kurt Fedee
Reviews 1
2020-09-08 09:13

Had a wonderful experience working with my sales r...

Had a wonderful experience working with my sales rep Daniel G. to make for a smooth transition from my old car to my new X5. Whether it was Daniel or Alex in finance or Ryan the genius in the final stage of my take off, everyone was very helpful and patient and ensured that I had a wonderful buyi...

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Daniel Phan
Reviews 1
2020-09-06 17:14

I do have a good experience with Sterling BMW @ Ne...

I do have a good experience with Sterling BMW @ Newport Beact in the November of this year with my first ever BMW X2 leasing car at this dealership with the help of John Paul Moreno the saleman. He is nice and very knowledgeable about the car and took time with me for all my questions related to BM...

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Amrit Mathur
Reviews 1
2020-09-06 16:50

My service advisor at Sterling BMW Joshua Deason r...

My service advisor at Sterling BMW Joshua Deason really went above and beyond for me and my brand new BMW M3. He accommodated my busy schedule, and answered any questions I had, no matter how dumb they were. I highly recommend buying or leasing a car through Sterling BMW with Justin Dyatt (sales guy...

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Ben Hondrum
Reviews 1
2020-09-05 09:28

I purchased an i3 from outside the area and worked...

I purchased an i3 from outside the area and worked with Anthony La and Ben Dillingham. My interactions were professional and straight forward and I highly recommended them. They answered all of my questions quickly and honestly. There were a few minor issues with my car and they addressed them extre...

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andrea aikin
Reviews 1
2020-09-05 04:43

Giddianni really went above and beyond with his se...

Giddianni really went above and beyond with his service he provided us with. He explained and made me feel comfortable throughout the process. If anyone is looking for someone to trust and help you find something, he s definitely the one to go to! Thank you Giddi for you re service.

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Kyle Hughes
Reviews 1
2020-09-04 08:59

I hate car shopping. But Sterling is top-notch and...

I hate car shopping. But Sterling is top-notch and definitely not your typical luxury dealer, and specifically, Jack Murphy.

Jack is what all sales staff should aspire to be: attentive, knowledgeable, and focused on making the sales experience transparent, thorough, and you leave knowing you got ...

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Kevin Robinson
Reviews 1
2020-09-04 03:37

I worked with Bill Mc Adam to purchase my 4 Series...

I worked with Bill Mc Adam to purchase my 4 Series at Sterling and it was a great experience. His insights on various aspects of choosing the right car and navigating the purchasing process made it simple and straight forward. I highly recommend Bill and the people at Sterling BMW in Newport Beach.

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Josh Bright
Reviews 1
2020-09-03 15:39

We had a great experience at Sterling purchasing a...

We had a great experience at Sterling purchasing a CPO X3. David Crujido was wonderful to work with throughout the process; he was kind, thoughtful, prompt and very pleasant throughout. Dillon To from the Genius team was also fantastic walking us through the vehicle and facilitating the signing of d...

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Bill 'Aloha' Eddy
Reviews 1
2020-09-03 06:29

First service for my 2019 430i convertible

First service for my 2019 430i convertible
My Service Manager, Kristie Endicott, is the best! She has been my Service Manager for many years.
She's a superb communicator and extremely efficient in her capacity. What else can I say?

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Jei'mar Spell
Reviews 1
2020-09-03 05:40

Sterling BMW has an AWESOME Service Department! Ha...

Sterling BMW has an AWESOME Service Department! Hands down!

Adam Swaving and Graciano Perez went above and beyond to deliver Exceptional service. They both had positive attitudes, were friendly and took excellent care of me. Much appreciated! Teamwork makes the Dream work!

+J. Spell

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GHI Infiniti
Reviews 1
2020-08-27 12:20

I will keep a long story short, I am a Connecticut...

I will keep a long story short, I am a Connecticut resident that found a 2014 BMW 335xi Msport Manual on their website before any pictures were even posted on the car. I inquired about the car and Kai the sales consultant reach out immediately, he wasn't pushy at all, if anything I was sending more...

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Michael Wan
Reviews 1
2020-08-27 11:30

I had such an excellent service from Alex Yorba, t...

I had such an excellent service from Alex Yorba, the service agent who in charge of my BMW PCV valve heater recall on January 15th. I was told it will need a day to fix and told me to rent a courtesy rental car. I did and expected to pick up the car the next day. At the end of the day, Alex text me ...

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Tina Abdelnour
Reviews 1
2020-08-25 12:00

Both John and Mike were extremely courteous and pr...

Both John and Mike were extremely courteous and professional. They answered questions and described benefits without being the least bit pushy. The whole buying experience was pleasant and easy. I would come back here for my next BMW.

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Rather Notsay
Reviews 1
2020-08-25 06:46

First of all, I AM NOT writing this review to get ...

First of all, I AM NOT writing this review to get one of their employees in trouble or to get some one fired!!!!! That is why I will not mention names. But I hope that after reading this review their manager will change things and not only improve their already tarnished image but also make it a pl...

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Carolyn Bolden
Reviews 1
2020-08-25 03:01

Had a great experience with Sterling. Javier, our...

Had a great experience with Sterling. Javier, our salesman was very nice and accomodating. We were pressed for time and had to return the next day to complete paperwork and when we came back, everyone remembered us and they were welcoming. No haggling, gave them my budget and they gave me a botto...

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Steven Schlosser
Reviews 1
2020-08-23 05:15

Purchased an 2020 X6M50i and when I was ready to l...

Purchased an 2020 X6M50i and when I was ready to leave with the vehicle they told me they are missing the second set of keys and the owners manual. They told me they would have to request the two items from Germany. A week later I received the second set of keys, however it did not open my new vehi...

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Bahman Mahdavi
Reviews 1
2020-08-21 23:05

My latest issue with this horrible dealership: I ...

My latest issue with this horrible dealership: I recently brought in my car to resolve a problem I was having, and only for that problem. I paid a tall bill for the service and now the same problem has come back. When I took my car in to see what was up, they said they did not perform that servic...

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Vicente Calderon
Reviews 1
2020-08-20 12:51

So I went In not looking to buy just to look arou...

So I went In not looking to buy just to look around for my future car and, my Giddi Gutierrez! Really looked out for me and helped me really find a nice car that would suit me for this upcoming year. So to sum it up I came in not even tryna buy car just to look around. But my man giddi is just to m...

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Yohaan Nanji
Reviews 1
2020-08-19 21:08

This dealership is cancer, stay as far away as you...

This dealership is cancer, stay as far away as you can. They allegedly fixed my car from a serious problem, only for it to break on me after picking it up on the way home, stranding me in the middle of the road with a 50MPH limit. Now they are claiming its not their responsibility, and tell me i nee...

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dissakorn eosakul
Reviews 1
2020-08-19 11:32

Part 1 of 2

Part 1 of 2
We purchased our 2016 X5 from this sterling BMW Newport beach with the tire and rim protection plan. At this point our car have about 22,000 miles which we have it in about 1 and a half year. We got the warning for the tire low pressure on the same tire (rear of driver side) twice in on...

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j harris
Reviews 1
2020-08-19 05:54

Had a wonderful experience yesterday at Sterling B...

Had a wonderful experience yesterday at Sterling BMW's Service Department. My service advisor, Adam, really knocked himself out to be accommodating! From my initial phone call to make the appointment right through to the pick up at the needed time, I was treated with the utmost customer service. Thi...

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Andrea Vo-nguyen
Reviews 1
2020-08-17 22:17

What a nightmare. They promised me my car would be...

What a nightmare. They promised me my car would be ready by noon when I dropped of my car at 9am. I waited until 1:30 and still nobody contact me thru either phone, text and email. I called Service department to ask to be connected to the advisor. I was told my car was not ready. I waited until 4:30...

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Michael Lebowitz
Reviews 1
2020-08-17 06:26

Traveling from out of town with new BMW that had m...

Traveling from out of town with new BMW that had major electronic failure. Sterling along with BMW arranged to fix my vehicle and have it shipped home while providing a rental for my return trip. Major headache while on vacation but Sterling stepped up to the plate and made a bad situation better.

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