Stelpro Design

I have two heating model PCH, they were included in a reminder by the company stelrpo who sent us a safety device for each unit of heating and now a few years later they send me a letter that tells me to throw them and they give me a $ 20 discount on every heater that is worth a lot more.
What a lack of responsibility of this company ... Think before you buy one of their product, if there is a defect, their solution is to scrap it and buy them another ...

I tried to get a part number for a bathroom heater and they refused to give it to me on the pretext that this model no longer existed. Product obsolescence, you know? However, I know that this piece is also found in the new models. So, no, I will not buy another stelpro product ...

Excellent service. I had a faulty unit that had no parts to fix it. Even with an 11 year old convector, I was offered an alternative that suited us well. Not all companies make an effort to provide after sales service. But Stelpro is part of a class apart and an example to follow. I will not hesitate at all to recommend their products.

We repair the convector in less than 15 min. It was under warranty;))))

Good service, fast and courteous, very satisfied, they repaired my bathroom wall unit on the field .... gratis !!!

Worst thermostat ever! A real pain in the a** to program. Buttons are very sensitive. On few of them, when I switch to manual and try to change the temperature, then it is like all the buttons are being pressed! I do not recommend!

Excellent customer service. There was a screw missing in the box of my fan heater, and they sent me one.

It's only been 7 years since my house was built and I have 3 Stelpro thermostats that have jumped ... not super quality I will tell you! And the first 2 times, my thermostat was under warranty and I had to persist with customer service to have it sent again and pay myself the costs of the electrician. And now the third jumps and they don't want to do anything for me. I understand that the warranty has expired, but when your customer has had difficulty with your product from the start, you can make an effort to satisfy them.

I DO NOT RECOMMEND STELPRO THERMOSTATS

If you are looking for a good thermostat, I can only advise you to carefully avoid those produced by Stelpro (and sold through the Hilo aggregator). I installed 7 smart thermostats, i.e. a Maestro to control the other 6, and it was only one endless series of disappointments: application very long to configure, temperature reading deviations of more than 6 degrees (it was 18 degrees in the rooms when the thermostats indicated 24 degrees), and the grand finale: in the fall of their 2nd year of use, 3 of the thermostats simply stopped working.
I also installed Radiance crown heaters. These products work quite well, provide pleasant warmth. However, these radiators are very noisy and emit loud metallic pops.

New Condo with ST302NP thermostat
Regularly, the probe begins to measure a falling temperature ... falling ... constantly ...
It is necessary to recalibrate supposedly, I do not see the relation with the measurement probe.
We recalibrate however.
The next day the probe measures a temperature which drops endlessly again
The radiators are running full blast! It's been 4 times in 3 weeks. This summer we will have to cut the power I imagine?
And when we reset, the measurement becomes normal again, we go from 2 to 24 !!! Thermal shock !!!
Never seen this, reset needed almost every day.
Replacement by MYSA thermostats that I recommend. It works much better!

Really, I am surprised by the excellent after sales service. I do not regret having bought products from this Quebec company. I recommend the experience of Stelpro products.

This is review is about Customer service only.

Got broken an electronic thermostat in my Silhouette model. First I was told by the phone that it could be easily fixed at their facilities in St-Bruno. Once got there the customer service manager told me that this model is discontinued and they had no spare parts to fix it; so I could simply throw to the garbage.

As per my question why a competitor 80$ convector from Costco is worse than their 400$ Silhouette, I was answered that Stelpro is made in Quebec and I could always count on good customer service! Funny, eh?

Once got back home I placed an order for this electronic thermostat at Inventex for 100$. So the spare part can be found but not at Stelpro service dept.

BTW, occasionally I got another thermostat broken - this is a convector by Dimplex. Almost absolutely same thing but with a huge difference in support! It took 20 minutes only to contact with their customer service via online chat to settle my issue. They delivered me a new thermostat for free; nevertheless the expired warranty. Way to go!

So, if you are hesitating which manufacturer to chose, just reread my review.

I installed 2 convectors from the SIL series in October 2015. They work well but the front grilles have turned yellow. I was told that this model has been discontinued for several years and that they do not have a replacement grid. That's all ... No option offered for convectors that are 4 and a half years old. I am very disappointed. We will therefore look elsewhere for the replacement of these two and the change of the other electric quails for the rest of the renovations. Encourage the local purchase they tell us! In your reply e-mail you said that I was sorry, and it is up to me to be sorry.

Excellent customer service, they answer all questions very well. Never had any problems with their products. Nothing to say negative.

Excellent customer service. Respect their guarantee and respectful in their approach. The products seem good qualities, despite that I had used the warranty!

Excellent products (convector) and zigbee thermostats are more, all made in Quebec!

Exceptional customer service!
My convector broke down after about 20 months (it can happen). As this model is discontinued, I was replaced by a new model without having to fight as with other companies.
Courteous, professional staff
Thank you

Very impressed with these guys. Had a bathroom exhaust fan that died on me after 5 years or so and after getting in touch with them i drove down to their main office and since my fan was discontinued they replaced it free of charge for a new model.
Great service. A+ in my books.

I bought several convectair for the home, two of the clips that hold a convectair broke. Unable to get service to buy it, do not respond to email contact@stelpro.com. It should not interest them not paying enough I imagine.

after a few months I was contacted and they sent me the defective parts free of charge, thank you

Wow! What excellent customer service. At Stelpro, customer satisfaction is the priority and it transcends. Buy Quebec!

Breeze thermostat for underfloor heating still under warranty. Great customer service

I am really impressed with the # 1 quality of customer service. Excellent service by the lady at the reception named Katherine. Very kind, quick and courteous. In addition I was served in Spanish. Difficult to find such a service. Thanks again!