Springboard Media

3.7 · 31 reviews
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John Dixon
Reviews 1
2020-09-10 22:56

Springboad Media saved my iMac from certain doom. ...

Springboad Media saved my iMac from certain doom. They replaced its hard drive and performed a data transfer, restoring it to full function. The service took a little over a week to perform but I was updated with its progress throughout the repair. Thanks,

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Danielle Pylant
Reviews 1
2020-09-04 23:04

The lady at the desk with the poofy fro is super s...

The lady at the desk with the poofy fro is super snobby with her comments. The bald guy with the glasses acts like he knows everything when all he s trying to do is make you pay more money. Very bad customer service. These people must be unhappy in their personal life and bring that into the work s...

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Derek Rodenbeck
Reviews 1
2020-08-25 16:42

The guys at Springboard saved my ass. I had client...

The guys at Springboard saved my ass. I had client work on my old machine that had a HD failure and I had to have it for work. They were able to pull off my data at an AMAZING price and get be back to work. Thank you guys!! Anyone who has HD failure please come check them out, they can help you.

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Joseph Roberts
Reviews 1
2020-08-22 07:52

Hmmmm, I read the posts here, but my experiences ...

Hmmmm, I read the posts here, but my experiences with them ( Springboard) over past two years has been very good. Good on explanations, good on service and the owner was available when I was having a problem with Apple and fought to get them to make things right. There is a new Apple store openi...

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Lina
Reviews 1
2020-08-12 16:08

Brought my MacBook for repair. It costs me $117 to...

Brought my MacBook for repair. It costs me $117 to check what's wrong. Took them 5 days to call me and they just told me it won't reset and it would cost $650 to $690 to repair. I decided to cancel the service and brought it to Apple Store and it costs me $475 for the whole thing. No hassles. No ext...

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Robert Brand
Reviews 1
2020-07-28 13:50

Customer service guy Greg forgot who I was and lit...

Customer service guy Greg forgot who I was and literally was making fun of the things I said to him to another customer next to me. He was mocking me to another customer....he was saying.."oh and this guy came in and he said.....and they had a good laugh while I was seething next to him. What a to...

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Laura Hawley
Reviews 1
2020-07-08 09:39

I am the owner of Open City Healing Arts, a busy a...

I am the owner of Open City Healing Arts, a busy acupuncture practice in Center City. When my credit card reader quit working and I narrowed the problem down to the audiojack of my iphone I dropped by the big noisy Apple store and was politely told to go away, make an appointment online and come ba...

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Melissa Katherine
Reviews 1
2020-06-11 21:51

My 2012 MacBook randomly stopped working this past...

My 2012 MacBook randomly stopped working this past weekend. Being a senior at Temple University, this is a travesty to me. When I would restart it, a folder would appear with a flashing question mark. After doing some research myself, I learned the issue was the hardware bracket being loose, all sig...

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Yi Hu
Reviews 1
2020-06-03 05:49

If you wanna fix your computer in this place, be c...

If you wanna fix your computer in this place, be careful!!! Very bad experience and ridiculous expensive. I have a Mac book pro,they charged me $120 just for checking. And I waited for more than 10 days nobody told me what s going on, I had to call them to find out my hard drive broke, they wanted t...

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Jeff Greenhouse
Reviews 1
2020-05-22 03:54

Long before there was such a thing as an "Apple St...

Long before there was such a thing as an "Apple Store", there was Springboard Media. This place has always been a haven for Philadelphia's Mac-lovers. The product selection is great, but t he best part is the people. This is a group that really knows Apple products and the entire ecosystem built aro...

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Bri Crowley
Reviews 1
2020-05-19 05:40

My iPhone was completely wiped clean by a consulta...

My iPhone was completely wiped clean by a consultant. She did not adequately explain to me that's what was going to happen. I am upset about the lack of communication about the extent of data that would be erased. She told me my phone would be "restored" and asked me if I had backed it up to the clo...

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Siew Kim Ng
Reviews 1
2020-04-10 16:34

The team here is terrible. One of the staff here d...

The team here is terrible. One of the staff here does not even keep track of product updates, and could not tell if they had old models or new ones.

Buying here always has hidden fees compared to the Apple Store down Walnut St.

Service isn't great either. The team is not really that knowledgea...

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Jasmine Peele
Reviews 1
2020-04-07 16:02

A few hours after posting my review, I was contact...

A few hours after posting my review, I was contacted directly by the owner of Springboard Media, Everett Katzen. Everett is a very nice guy and seemed throroughly concerned about my issue with my hard drive and offered to rectify the situation. I truly appreciated his empathy and based on the way he...

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B Kirkham
Reviews 1
2020-03-23 07:48

Springboard Media are in a class by themselves whe...

Springboard Media are in a class by themselves when it comes to customer service and support. I have purchased all of my Apple products from them for years and I see no reason to ever change that practice. My computer is used every day. My projects can't wait for the 3-5 days it would take the Ap...

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Austin Fay
Reviews 1
2020-03-02 15:31

I'm sure it's tough for these guys now that the Ap...

I'm sure it's tough for these guys now that the Apple store in center city has opened up. This place can't compete with their selection, but they are a certified Apple service center, and they do a great job. More options, and sub-Apple prices.

If you need service (or an upgrade, etc.) on your ...

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Matt Sevier
Reviews 1
2020-03-01 07:28

Updated

Updated

I brought my Mac in and they replaced the hard drive, I paid for a drive and it has a 1 year warranty. Since they installed the new drive, I have had nothing but problems with the machine, which had worked perfectly prior to the hard drive fauliure and springboard service. The machine fai...

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Andrew Thomas
Reviews 1
2020-02-04 10:35

I've purchased my laptop and all other hardware fr...

I've purchased my laptop and all other hardware from springboard for the last few years. I went in because I was in the middle of changing a hard drive and needed to swap the retaining screws. Anyone who has changed a hard drive knows that it takes about 30 seconds to do. They wanted to charge me 30...

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