Based on 14 reviews
The critical reviewers most frequently complain about limited payment options, noting that Southern Water lacks online or autopay systems and routes payments through phone calls during limited business hours, with several also reporting billing concerns such as high costs relative to usage and disputes over deposits or account-change fees.
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I've been using Southern Water's services for a while now, and I must admit that they are doing an excellent job. The quality of water is great, and their customer support is always polite and helpful. I have no complaints and would recommend them to others.
๐ I'm really happy with Southern Water's services. They have been providing me with a reliable water supply, and their customer support team has always been friendly and responsive. No billing issues so far. Keep up the good work! ๐
I recently switched to a new water company and am happy with their services. The rates are reasonable, and the customer support is always helpful. I appreciate that they prioritize resolving any issues quickly. Overall, a great experience!
As a customer of Southern Water, I must say that their services are average. I haven't encountered any major issues, but there's definitely room for improvement. The customer support could be more responsive, and I have had a few instances of billing errors. However, overall, it's an okay experience.
๐ Southern Water provides excellent services. I have been a customer for years and have never faced any major issues. Their rates are competitive, and the customer support team is quick to respond and resolve any concerns. Highly recommended! ๐
I am a long-time customer of the water company located on puc.texas.gov, and their services have always been satisfactory. The rates are reasonable, and I have rarely faced any problems. Their customer support has always been responsive and helpful whenever I needed assistance.
๐ Southern Water has exceeded my expectations in every way. The quality of their services is excellent and their customer support is top-notch. I've never had any billing issues, and they respond promptly to any queries or concerns. Highly recommend them! ๐
Southern Water's services have been satisfactory overall. While there have been a few minor hiccups, their customer support has always been helpful in resolving any issues. The rates are reasonable, and I haven't faced any major problems with my billing. Decent service.
Southern Water has been providing me with good service for several years now. There have been a few hiccups along the way, but overall, I am satisfied with their services. The customer support team is usually helpful, and I appreciate their efforts to address any issues that arise.
No online payment options. You can only call during business hrs to pay. After hours system starts at 5pm.... water quality is horrible. My bill is $50-75 for two ppl and we dont even water or grass or have a pool. City of Houston it was only $27 every month and I could actually water my yard.
I have used Southern Water for 2 years. I do not get the bad reviews. So far I do not believe that the cost of water is high, or of low quality. Another poster mentioned lack of payment options 6 months ago. They offer payment by check and credit/debit card over the phone.
My only gripe is the cost to change the name on the account at my location. I do not see why there is a need to open a new account for $100 when all that is being changed is the name on the account.
With no website, lack of payment options, and bad record keeping/meter reading inconsistencies, there is a lot of improvement to be made. Given that there is no other water provider in the area, I do not see that happening any time soon.
Antiquated paying system, this company doesn t have an auto paying system or online payment system . Just called to pay over the phone, it s 1:23pm well after lunch hour and I m still getting the after hours phone service to take my message down that I m trying to pay my bill. Now I have to wait again for someone to call me back, and probably at a moment when I can t give my information over the phone because I m driving or in a meeting. And here comes the late fee again, all because they can t upgrade their payment system to adjust to the digital age we re in.
Horrible service I didn t get back my 200$ deposit fee and I never pay late it s anybody know if I can change water company? City of Houston does not supply my area
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