Gave these guys 5 star 3 weeks ago. I guess I was excited by the price but as I sit on a low score with mild threats of cancellation on my app,I laugh because its not my speed no. Its because I've been out later than 11pm in my car once or twice a week. Reminds me of the whole be home by 11pm Latest...
Offered me the cheapest quote which is great and the extra benefits of the service is also good.. but unfortunately the accuracy of the black box is awful, either this or their drivings expectations are incredibly stupid. I have absolutely ensured I stick to speed limits and concentrated on less bre...
These are terrible been with them 2 months and they cancelled me because I have a night time job and told me to drive in the day because it wud level them out next day I got cancelled trust me not worth I d rather pay more
Worst customer service.
May be a good price but not worth it when you actually have an accident and need to claim on your insurance. They use a 3rd party customer service called Action 365.
I placed an official complaint with them after a month of my claim, when they had lost my cctv of my acc...
*** AVOID AT ALL COSTS *** the worst insurance company I have ever dealt with!! I only took the policy out as I have two cars and this was my second car that I hardly drive. Most days it s parked up if not for weeks! They sent me an email saying they have been monitoring my driving and I m high risk...
This company is a scam, they say that by using the black box you will get a discount on your renewal. After a year they would not even offer me a renewal quote, when my score was above 70.
I think they make everyone use the blackbox so that they can refuse to payout on policy if there was an acci...
I sold my car at the weekend so no longer need insurance- I've been trying to contact SDC ever since... I've sat on hold, requested call backs and after being on hold for 15mins + yesterday finally got through to a human... who said he was from the overflow team and basically could do nothing other ...
Was with with Smartdriver insurance for 2 years and was very pleased. Came to renew in June 2019 and informed them that previous points had now expired but I got 3 points for doing 35 in a 30mph in Jan 2019. Was informed that they have declined to insure me! Apparently their insurance company Pukk...
I am on my third year of car insurance with SDC.Thanks for the service offered by Smartdriverclub insurance group.
Thanks for Bethany (customer services representative). Impressive attitude in dealing with customers.
Unable to provide in writing what their terms & conditions are. Reading customer reviews it's clear they're a dishonest company.
How on earth are company directors not being prosecuted? This is not protecting consumers at all.
Completely unethical working practices. Staff try their best, but find it difficult to justify non-transparent policies designed to rip you off.
Purchased the insurance from smart-driver club - three months later I've received a letter through the post stating that my insurance will be cancelled in 7 days - as i have gone over my annual mileage - however i did not do any excess mileage ; it was a systematical error. I'd suggest not to purcha...
cancelled my policy after getting the payment date change and agreed with by them self joke of a company
Please beware of this company. They will find any small excuse to void your policy when you need them most. They cancelled my policy after my car was stolen from outside my house and said that you are not the registered keeper(Not owner) and you have not told us that so we have void your insurance p...
Awful service. Take your money and do you over in the process. Stay away
Whilst they did provide the cheapest quote from the search engines, having decided not to have my every move analysed and potentially penalised I decided to cancel the policy. I literally decided this only hours after paying for it and on More
I spoke to an advisor called Ashley who I found to be knowledgeable and patient. She answered all my questions and provided excellent customer service. I dislike the process of obtaining insurance however the advice I received was great.
Sometimes I struggle to get through to an operator however spoke to Simon today in regards to a late payment and he was really reassuring and polite and explained things throughly to me. I can stop stressing!
If I could I wouldn t even give this awful company 1 start! Avoid them at all cost, they are unprofessional, rude and will do everything to rip you off for money. This is my experience with them:
I have recently purchase a black box insurance ( which I previously had with admiral and there was no...
impassible to call them always busy I have to wait all day to talk to someone
Worst broker company in the UK for providing car insurance. Having an insurance with this company is like living in a hell. From the customer service to the actual service, everything is a nightmare. AVOID at all costs please!
Worst experience ever. Joined because gave me cheapest quote but quickly regretted it. I was happy and understood it is a black box policy and this did not bother me because I been with admiral for last few years with same type of insurance and had no issues. From the offset kept getting threatenin...
Katie has been brilliant. I emailed in as i had been really dissapointed with the service since my accident, however Katie has been brilliant. She called me when she promised to do so and really took ownership of my concerns. She has been lovely.
Thankyou Katie for all your help.
Amy
Smart drivers club Insurance have very helpful customer service & a very competitive price especially when you get the smartplug fitted & get a good score after the year.
Discounts offered from high driver score not honored in subsequent quotes.
This company is appauling have no words, there staff are unprofessional, rude and inconsiderate. Avoid. This company have just cancelled my policy on the date it was due. I contacted then to makw payment the same week as i could not get through other days. I explained the situation and sent them eci...
Wont get back to me when i want to cancel my policy
Really puts the shackles on driving it was like being on you driving test always looking at the Speedo. You will be harassed by phone calls from the insurer telling you the will cancel and the app will show you how bad you are at driving.
Customer service was awesome! Went above and beyond when they didn't need too. Also got a cracking deal on my car insurance!
Thank you
Blake
Not had my policy long but cannot fault thw company in any way so helpful, had an issue with not receiving a black box contacted the company and they sent another recieved with no issues was quite concerned as policy is meant to be void if black box is not put in but they helped so much everythings ...
Terrible company. I've had insurance with them for over a year with no complaints whatsoever and then out of the blue they decided to cancel my insurance, citing risky driving. This is because maybe once a week I drive after 11pm and occasionally go over the speed limit by a few mph. They claim that...
Bad experience with smartdriverclub. Not consumer friendly. Had multiple problems before and after starting my policy with them. Was cheaper than others to begin with but ended up paying more. Not worth it. I do agree with the other reviews. Sorry to say this but I would not advised new customer to...
They wouldn't let me use my payment details to continue my insurance even though i'd been with them for a while, but would gladly accept them to pay the cancellation fee's, I tried to call them and the finance broker they use multiple times but to no success, I received an email from one of there re...
This company is the best insurance I have been with, since I had started driving. Their polite, respectful, helpful, as well as have their customers satisfactory at heart. Matt who works in the department as an advisor has been an absolute godsend for me, advising me, and talking on my behalf. Would...
Literally will begin this from start to finish.
I took out my insurance with Smart driver club as I thought fantastic price.
Now to sign up to Smart Driver Club you must go through a finance group (close brothers), which I thought bit weird but still went ahead going against my better judgme...
Unefficient at it's best. I still haven't been issued my refund. Was told the cheque was sent on 1s tNovemeber and nothing has arrived and it 14th ot Nov. Advisor don't seem to know what's happening. Been chasing everyday and no one seem to bother resolving my issue and getting hold of the sales see...
The company is absolutely dreadful DONT EVER USE THEM!!!!!!! I paid for my years insurance and they asked for me to send a log book, they asked for it via email with a 7 day notice. I didn t see this email so they cancelled my policy, I More
Awful company, I did not even receive the black box and was told there was a delay with sending out the box. Still nothing received and Smart Driver Club decided to cancel my policy and charge me for the pleasure. I would stay away from this company.l
Katie was really helpful renewing our policy. It was slightly cheaper than last year, so all in all pretty happy.
Really friendly customer service advisors. Was surprised at how quickly the phone was answered and the staff were really helpful, not like your typical call centre where you wait ages for the same generic scripting!!
Took out a policy with these for my daughters first car as was the cheapest, i really now wish we paid a bit more and went with someone else by far the worst insurance company i have ever dealt with in my life!! My advice would be avoid at all cost and pay the bit extra and go with a reputable insur...
Was really nice to speak to people that weren t just reading off a screen. Can t fault the service, saved me a small fortune!
Not suitable if you plan to do any driving at night.
Despite earning 33% more in salary, I was refused option to pay by installments. Have now had my deposit for almost a month, despite saying it would be returned in approximately 7 days. Nobody has the courtesy to respond back to you....avoid like the plague
Been with this company 3 years all welll and good until you need to contact them... im sure its the same girl that deals wjth the admin, policys, customer services, cancellations etc. Been on hold over an hour to try to get my no claims off them
PLEASE DO NOT TRUST THIS INSURANCE COMPANY. IF YOU ONLY EVER READ ONE REVIEW IN YOUR LIFE MAKE THIS IT!! Took out insurance last year. Constantly sent me warnings about heavy braking and speeding despite driving to work through 30 and 40mph More
The worst Company I ever used they charge you for fees for everything DON NOT TRUST THIS COMPANY
Terrible!
Got the black box a few weeks before my policy started and was continually penalised for driving home from work late! Despite putting this as my occupation when I took out the policy
Started off well, but then my braking was being assessed incorrectly by the black box. Took me forever to get this sorted out and was told that it was my braking even though I knew it was not. In the end they did admit they were in the More
Great company, saved me a huge amount of money on my car insurance - and they have a App that keeps the family safe
If you take the time to read most of the 1 star ratings you will quickly realise the company was (mainly) not at fault. I've recently had a claim in and was transferred to the underwriter (axa) who have been great. Scores a little harshly for night time driving so if you drive a lot at night then co...
Great service from Simon who went above and beyond doing my renewal. Glad to be with SDCI for a second year.
Bethany was most helpful, offering me all the advice I needed to feel comfortable in renewing my policy.
Terrible company. Cancelled my policy when my car was being repaired in the garage despite keeping them updated. They took a payment on the same day that they cancelled my policy.
Numerous calls made to try and rectify but told that I couldn t resume my policy and would have to take out a new one b...
I just want to say thank you to Matt for helping us! Such a professional and informed person that he was able to help us efficiently , didn t have any problem with communication!
Also very happy with options we chosen and definitely recommend this company!
Thank you again!
Absolutely horrific company to deal with after allowing someone else to take a car insurance policy out in my name despite me not having a car or even a driving license, they cancelled it removed all my details in line with GDPR More
Wish you didn't have to leave a star atol... lucky to get one... worst company ever... they lost my device and then cancelled my policy by sending an email at 9.30 in the morning... I DO NOT recommend.... now I'm down money and no car insurance
Bethany was very efficient, answered all my questions, and was patient. Going to stick with SDCI.