They handle our digital menu boards in our stores. I ve had a ongoing problem that they only temporarily fix. I have called over 20 times in a span of two weeks and everytime they say all the technicians are busy and will give you a call back as soon as they can and they never call back. I ve called over a span of 7 hours one night and everytime they told me the same thing. Asked to speak to a manager and was told that they re assisting other customers and would call me back as soon as they could, and SURPRISE I never get a call back. This place is a JOKE. Worst technical support I have ever received, the worst management I have encountered too, and that s saying something considering I m a manager myself and have seen some incompetent people.
Buyer Beware.
We purchased this product and the salesman definitely over promised system functionality.
Only after writing a letter to the CEO did the company want to honor what was sold to us.
Ready for go live and now the company wants to charge 2.5x what it costs for hardware and they won't hook up our existing same model unless we pay into their price gouging.
Your software is a joke your technical support is twice as much of a joke
Wish I could give you less than one star if you guys reimbursed me for lost sales I'd be rich enough to start up my own POS company
I don't know why you have a ticketing system, no one takes notes, or reads the notes that are in the ticket. I specifically tell them don't call the store, they call the store. As an IT Professional for the last 20 years, I would hire my cat to do support before I would use this company.
I have been waiting over 48 hours for a 'technician to be free'. This company literally has worse customer service than the Nazi Party.
Good place to work. Competitive pay and benefits. I really didnt know much on Linux before starting here and now I'm writing my own linux coding. Just dont expect to come into this job with microsofts certs under your belt and expect to use any of them except maybe a networking cert.
Sicom Systems rules! I used to work there as a contractor. I learned more about Linux and about technical support in conjunction to finding ways to help the end user, which was Burger King franchise owners.
No one in sicom has the mental capabilities to answer a phone, respond to an email, or do any other general thing a business that provides tills should be able to do. Expect to sit for an hour and a half with the same ringtone over and over.
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Support Privacy Contact Experience Matters At SICOM, we’re shaping better restaurant experiences through the power of technology. 1684 S. Broad Street, Suit.
SICOM is a leading technology company that specializes in providing innovative solutions to the restaurant industry. With a focus on support, privacy, contact, and experience, SICOM is dedicated to shaping better restaurant experiences through the power of technology.
At SICOM, we understand that the restaurant industry is constantly evolving. That's why we're committed to staying ahead of the curve by developing cutting-edge solutions that help restaurants improve their operations and enhance their customers' experiences.
One of our core values at SICOM is support. We believe that providing exceptional customer service is essential to building strong relationships with our clients. Our team of experts works tirelessly to ensure that our clients receive the support they need when they need it most.
Privacy is another key area of focus for us at SICOM. We understand how important it is for restaurants to protect their customers' personal information and maintain compliance with data privacy regulations. That's why we've developed robust security protocols and best practices designed to keep sensitive data safe from cyber threats.
Contactless technology has become increasingly important in today's world, and SICOM has been at the forefront of this trend. Our contactless ordering and payment solutions help restaurants provide a safer dining experience for their customers while also streamlining operations and reducing wait times.
Experience matters at SICOM, which is why we're dedicated to creating innovative solutions that enhance every aspect of the restaurant experience – from ordering and payment processing to kitchen management and beyond. Our goal is simple: To help restaurants operate more efficiently while delivering exceptional customer experiences every time.
Located at 1684 S Broad Street Suite in Philadelphia PA 19145 USA., our team consists of some of the brightest minds in technology who are passionate about helping restaurants succeed in an ever-changing landscape.
In conclusion, if you're looking for a partner who can help you navigate today's complex restaurant industry landscape with confidence – look no further than SICOM! With our cutting-edge solutions, unwavering commitment to customer service excellence, robust security protocols designed with privacy concerns top-of-mind ,and dedication towards enhancing your overall dining experience - we are confident that we can help take your business success story forward!
- Website
- sicom.com
- sales@sicom.com
- Address
- 1684 south broad street
- Categories
- Computer software