Chad Smith
Great quality woodworking machines. Customer support/services second to none. Recommended for any serious woodworking enthusiast
What reviewers say about Shopsmith, Inc.
Customers describe the company as a lifetime woodworking partner with great quality machines, though others report horrible service experiences including being hung up on and having disputes over faulty items.
What does Shopsmith, Inc. do?
Shopsmith, Inc. manufactures woodworking tools and equipment, including the Mark 7 system which combines seven essential tools into one unit.
Are there any complaints about Shopsmith, Inc.?
Yes, complaints focus on poor customer service, specifically citing missed callbacks, unreturned calls, and difficulty reaching management, as well as issues with product quality and shipping errors.
AI-generated from reviews on this page. Verify anything important with the company directly.
garret hood
Horrible Company. Do not consider working for Shopsmith. There is no training program and very little organization. If you quit, he won't pay you. Avoid this place at all cost.
Mr. Ryan Mac
James Spencer
Have called at least 10 times, never get a call back, sent 2 e-mails got one response the man agreed that there is problem with my machine. said he would talk to engineering dept and call me back the next day, three weeks have passed and no call. called today asked to talk to the President they promised to transfer the call but instead they hung-up on me. CUSTOMER SERVICE DOES NO EXIST AT THIS COMPANY. DO NOT BUY A SHOPSMITH
Chris Reke
Good products but this location is no longer a factory outlet store or any sales
Tyler Otto
Because there is absolutely no place on their website or anywhere else to give feedback on them, i shall leave it here.
This is the worst customer service ever. I have been hung up on by customer service the 3 times i tried to contact them about a faulty item in my order. A couple days later, it would only go to voicemail which was "full".
I sent multiple emails, to no response.
In my order, they left out a shoulder bold (<$1 piece) and also sent a poorly machines tool rest arm with incorrect size holes ($60ish dollar item).
They never replied to an email, but sent me the $1 piece, and contested my credit card dispute.
They will fight to keep your money, but not to keep you as a customer. DO NOT BUY FROM THEM!
Mark May
News
No news yet. This is where the business shares its own updates and press.
Photos
Widgets
Get the widget for your site →About Shopsmith, Inc.
Woodworking Tools -- Shopsmith Woodworking Equipment and Supplies. Welcome to Shopsmith -- Your Lifetime Woodworking Partner. Shopsmith Makes the Shopsmith Mark 7 -- The seven most needed tools for woodworking. The Tool To Start With -- The System You Grow With
Shopsmith, Inc. is a leading manufacturer of woodworking tools and equipment that has been serving the needs of woodworkers for over 70 years. The company's commitment to quality and innovation has made it a trusted name in the industry, with a loyal customer base that spans the globe.
At Shopsmith, woodworking is more than just a hobby – it's a passion. That's why the company offers an extensive range of products designed to meet the needs of both novice and experienced woodworkers alike. From table saws and drill presses to sanders and planers, Shopsmith has everything you need to take your woodworking skills to the next level.
One of Shopsmith's most popular products is the Shopsmith Mark 7 – a versatile tool that combines seven essential woodworking functions into one compact machine. With its ability to function as a table saw, lathe, drill press, disc sander, horizontal boring machine, router table and shaper – all in one unit – this tool is truly an all-in-one solution for any serious woodworker.
But what really sets Shopsmith apart from other manufacturers is its commitment to customer service. The company understands that every woodworker has unique needs and preferences when it comes to their tools and equipment. That's why they offer personalized support through their team of knowledgeable experts who are always available to answer questions or provide guidance on product selection or usage.
In addition to offering high-quality products and exceptional customer service, Shopsmith also places great emphasis on sustainability. The company uses eco-friendly materials whenever possible in order reduce their environmental impact while still delivering top-notch performance.
Whether you're just starting out in woodworking or you're an experienced craftsman looking for new tools or supplies, Shopsmith has everything you need under one roof. With its commitment to quality craftsmanship, innovative design solutions,and unparalleled customer support - there’s no better partner for your lifetime journey with woodworking than ShopSmith!
- Website
- shopsmith.com
- Phone
- 19378905197
- info@shopsmith.com
- Address
- 6530 poe avenue
- Categories
- Consumer goods