Horrible, horrible customer service. Everyone seemed annoyed they had to help me. I went back to get my trial pair of contacts and I can t pick them up because everyone is too busy to stop and help me. I end up walking out because I wait so long.
Eye doctor was great. Other than that the person that helped me was poorly trained and seemed irritated that he had to help me with my contact order. I asked twice for a copy of my prescription and still don't have one. I will stay with Shopko optical just not that location.
Everyone was kind, helpful, and polite! I had a great experience and left with several pairs of very nice glasses for an extremely affordable price.
Poor Service. I first visited this center for the first time to get my eye prescription renewed. I stated only services covered by insurance and ended up paying for a charge of $54 (not covered by insurance) to make sure I could still wear contacts. I have worn contacts for over 20 years.
I deci...
Always friendly and helpful. Only downfall is sometimes I have to wait a week if my contacts are out of stock.
Thought I booked the appointment online. Appearantly I didnt hit the confirm button, as I had no appointment set up. They squeezed me in anyhow!! Five star staff. The doctor was very knowledgable. He even came out to the front to assure me my retinal photo retakes looked good. Very nice storefront w...
They are really nice and make sure all questions are answered.
Thank you Brenda!
I have been a patient with Shopko optical for 20 years. I ve gotten all of my glasses and contacts through them, and also my children s. After today, I will never go back. I called on Monday and made an appointment for my daughter for Wednesday. The last time I had been there, everything was fine wi...
Every aspect from the first call to getting my exam and ordering glasses. What a good group of folks. I had Dr Roover. Great guy to work with.
From what we experienced this rating will climb
Shopko optical east employees are always very helpful. My son had a hard time deciding on frames and the guy that was working was such a great help for him. Very helpful for me with multifocal contacts and my eye changes.
What horrible customer service. Waiting for my sons frames after they said they d be in last week and after I called 3 times they were in the store but cannot be found and then when I asked the associate for her name she hangs up on me after being rude. Glad I can switch stores. What a waste of ti...
I'm writing this review for one reason the lady that helped me. Her name justice, she was very nice, kind, and polite I went and with the belief the shopko were all gonna be bad after the double tag teaming bullying I got on Saturday at west side actually I was surprised I even walked in one. But I ...
Dr. Schmonsky was helpful with me trying multi-focal contacts and contacts for monovision. He gave pros and cons for each. Tiffany was also very helpful when I called to order the multi-focal contacts. I will definitely be going back.
Great visit. They followed CDC guidelines and required masking
Here's what I have to say. Firstly is this eye care center is fast and friendly. HOWEVER, the doctor I do not care for because he did not listen to what I had to say. I wanted a new prescription of contacts and the first time he gave me the new ones, the right side was blurry. I come back and he giv...
We had a very good experience with the new store. Elizabeth gave us excellent customer service!