Jessie Otrad

Review of Shopko Stores Inc

I have been a patient with Shopko optical for 20 y...

I have been a patient with Shopko optical for 20 years. I ve gotten all of my glasses and contacts through them, and also my children s. After today, I will never go back. I called on Monday and made an appointment for my daughter for Wednesday. The last time I had been there, everything was fine with my insurance. It took 60 seconds AFTER we walked in the door to tell me that they were now out of network as of 2 weeks ago. Could they not have told me that over the phone? 60 seconds is all it would have taken to tell me that the day I made the appointment, rather than wasting my time going to an appointment. And the lady we were talking to wasn t even apologetic about it. Everyone there seemed irritated that they had to work today. Not a single smiling face in the lobby. I guess I learned to ask them to run my insurance ahead of time, but after 20 years, I guess I just figured it was good.