Tosha Turner
Reviews 1
They have their employees write reviews. Be carefu...
They have their employees write reviews. Be careful.
Ra Whitmore
Reviews 1
This place is horrible. Firstly, my installation o...
This place is horrible. Firstly, my installation on my second home was not good, one of the pieces fell off and that signaled the police, earning me a $50 dollar false alarm fee for a mistake this place made. They also said I could leave my dog out because he wouldn't rigger the motion sensors, bein...
Chris Tamminga
Reviews 1
If I could give a zero I would. I live in a condo ...
If I could give a zero I would. I live in a condo complex that Safeguard services. We have had issues with electrical panels/closets on several occasions. Service requires silencing an alarm that sounds every couple of seconds continually until fixed. The closets are located outside bedrooms in ever...
Denise OLeary
Reviews 1
I am in the process of selling my home that has Sa...
I am in the process of selling my home that has Safeguard equipment. I have made several calls to let them know we will be moving and have asked what steps need to be taken to get out of my contract. I have never received an answer. One phone call I was transferred to sales and they just wanted to s...
Tom Fisher
Reviews 1
Equipment has not worked well since installation. ...
Equipment has not worked well since installation. When trying to schedule service to correct the issues, the response time was very slow and required 3 addition calls after the first call to get an appointment scheduled.
claudette barton
Reviews 1
We have the leak detection system. It has been a ...
We have the leak detection system. It has been a nightmare since day one. The product is faulty, we weren't given full information about what is covered by this product, and the customer service is horrendous. Dozens of false alarms, then when a leak happens, the device didn't trigger resulting in...
Richard Evnen
Reviews 1
This place has descended into below average custom...
This place has descended into below average customer service. As in, way below average. They are hard to reach, they accept payments and then don't post them to your account, they make it ridiculously hard to cancel your service and they don't seem to care about any of these things. I was a loyal cu...
gccohenmd
Reviews 1
I have been a Safeguard Security customer since 20...
I have been a Safeguard Security customer since 2004. The company was always top notch in customer service probably because it was locally owned and operated. Since it was acquired by AAA there has been a marked decline in customer service. Unfortunately I m stuck with them since I don t want the bi...
Josh Garney
Reviews 1
We have been a safeguard customer for quite some t...
We have been a safeguard customer for quite some time now. July 2018 we moved to a new house and put in an alarm system and we went with the sky bell doorbell. We have had nothing but problems with the doorbell and getting safeguard or AAA take care of the problem has been very frustrating. Now m...
John Ward
Reviews 1
Before Safeguard Security was purchased by AAA Sma...
Before Safeguard Security was purchased by AAA Smart Home the quality of service and customer response was top-notch. I loved it. But since the buyout, calling customer service on the phone has been frustrating, with on-hold times ranging from 10-30 minutes.