Terrible customer service. Takes two weeks to return a phone call. Staff is apparently not qualified to answer simple questions about mortgages. They try to force everything into a meeting. To me that tells me they are high pressure con artists. Go to cashcall or any other online mortgage provide...
Roy is not a straight shooter- He jacked up our loan amount to cover a "no cost refi". He had very slow and poor communication. Would not give details on the loan and rate, just said "trust me" so we did, (what a mistake). We could not get straight answers. Everything goes through him because he d...
When I called the office I was very impressed with Dan, who answered the phone. Roy is very fortunate to have an employee of this character. This is a place I would not hesitate to recommend to my clients, friends and relatives.
Roy is a great guy. He worked very hard for us to get a great rate on a refinance that we needed to get done in order to keep our home. He has worked for another family member also and did a great job with them. I highly recommend him, he is honest, has integrity and won't push you into something...
5 months of wasted time, due to the inability to communicate effectively. We were basically told not to make our June Mortgage payment, mind you we have never made a late payment and from there everything went down hill. we were continuously asked to provide all of this documentation showing we pa...
I called 3 times and all three times they told me they would call back. 4th time I call the guy says they don t help with consolidation..why advertise it then??? Terrible customer service