Terry Joslin

Review of Roy's Umbrella

Roy is not a straight shooter- He jacked up our lo...

Roy is not a straight shooter- He jacked up our loan amount to cover a "no cost refi". He had very slow and poor communication. Would not give details on the loan and rate, just said "trust me" so we did, (what a mistake). We could not get straight answers. Everything goes through him because he does not trust his staff to answer basic questions. Roy sent me an ugly derogatory text at 9:30 on a Friday night when we informed him we decided to go a reputable company.....STAY AWAY if you want good service and good fair rate away. He is threatening to send invoices for the appraisal which we did not order and an if did not pay he threatened collections.... that the kinda customer services he gives. The Ryan review got it right and Alex you should demand your money back he knew what he was doing overcharging you on the loan...he tried the same with me