The customer service of this company is deplorable! Have been going back and forth with Reverie for months to get an issue resolved with a brand new purchase. After several calls, promised actions that never pan out, I still have a broken non functional product. This has to be the worse company I ha...
If Google reviews allow negative star ratings I would give this company minus 20. Customer Service is a joke with this company. Follow up and Follow through answers from them is we are investigating that issue. Unit less than two years and the weld point breaks. Support doesn't care about customer's...
Worst customer service in history. My parents bought a mattress from them less than 2 years ago with a 1 year warranty. We couldn t get a hold of anyone from their useless phone number that my mom tried day after day with no avail, like many of these reviews state as well- which is actually where i ...
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Of the beds have faulty control boxes they will break on you 1-2 months after purchasing sometimes same week. They don t pay the employees right either
Actual customer service is nonexistent. We purchased a Reverie system for approximately $4000 in September of 2019. In January of 2021, the motor went out. Sixteen months later. Called Reverie and they ordered the motor and sent out a technician. Motor needed a new cord. Tech came back to inst...
I purchased a replacement remote for my reverie base in January. About a month ago (March) one of the buttons stopped working. I replaced the batteries and the remote button still did not work consistently. I called their service department and was told they only offer a one month warranty. I was...
Nearly impossible to get ahold of customer support.
12/28/2020
Just had my 3rd control box go out on my reverie bed. Don t buy these products. Absolutely awful. I m now on call 3 and 45 mins deep just waiting for customer support. Pretty awful.
- Updating to reply. You've got my contact info...
***DO NOT PURCHASE A POWER BASE MANUFACTURED BY REVERIE*** The amount of frustration my wife and I have experienced interacting with this company has been overwhelming and disappointing. We were newlyweds when we purchased a Purple (Reverie) power base from Macy's on March 21, 2019. We invested $1,3...
Diamond and Asia were extremely helpful and knowledgeable about the products. They were able to assist me with my exact issue precisely and had no hesitation to assist with any of my questions. I started out frustrated however there assurance with the process was smooth and we ended up with a satisf...
It has been impossible to get in touch with a live person in customer service. My bed has been stuck in the upright position for months and I'm limited to sending an email to customer service and I have yet to receive a response even though I've been emailing since the end of September. If you're ...