Actual customer service is nonexistent. We purcha...

Actual customer service is nonexistent. We purchased a Reverie system for approximately $4000 in September of 2019. In January of 2021, the motor went out. Sixteen months later. Called Reverie and they ordered the motor and sent out a technician. Motor needed a new cord. Tech came back to install the new cord. He stated system needed a new remote. Said he would order and return to complete the job. He never came back. I called Reverie and they ordered the remote for a cost of an additional $127. Mind you, I already paid for the new motor and the Tech to the tune of over $200. Never received the remote; the Tech never came back to finish the job. I emailed Reverie and got no response. I am without the automatic functions of the bed. Still waiting 3 months later. Do not purchase a Reverie system; there is no customer service!!!!