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Rainbow Apparel Co

3.6· 85 reviews
Average ratingAverage
3.6/ 5

Based on 85 reviews

540%
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319%
27%
114%
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What reviewers say about Rainbow Apparel Co

Generated with AI from 85 reviews on Trustburn · updated 3 days ago

Customers generally appreciate the low prices and good fashion, though some note the store is clean and well-organized while others criticize the service and lack of selection.
What does Rainbow Apparel Co do?

Rainbow Apparel Co is a clothing retailer that offers fashion items, including an expansive plus-size section, at low prices.

Are there any complaints about Rainbow Apparel Co?

The critical reviewers wrote that the store has atrocious customer service with indifferent staff, poor selection, and issues with store hours and air conditioning.

What do people say about Rainbow Apparel Co outside Trustburn?

People outside Trustburn discuss the company as a source for affordable clothing, with some noting that the quality is better than expected for the low price.

AI-generated from reviews on this page. Verify anything important with the company directly.

Alynn
Reviews 1

Customer service is absolutely atrocious. Saleswomen/cashiers just stand around conversating as if they are not even at work. No manners at all. They don't greet you, they ignore you when you say hello, they have no sense of urgency when customers are waiting on line. Just continue to talk and dare you to say something so they can intentionally go slower. The cashier wouldn't even extend her arm to give me my receipt. I had to reach over the counter. Just terrible service from start to finish, which is a shame because I shop here a few times a month and the service just gets worse. Find another Rainbow location to shop at. This one isn't worth wasting your time or money at.

Adriana DeRuyte
Reviews 1

Went into change room. Employee turned to someone she didn't know was my friend and told her that "She needs to lose weight." And held up my clothes she was hanging up for me.

When I approached her and management about it not a single apology or recognition that what they said was wrong. NEVER come here if you can avoid it. I was completely humiliated and made to feel ashamed of myself.

Shameka
Reviews 1

I used to look forward to shopping at Rainbow on 5th Avenue between W. 36th & 35th Streets, but I will not return there. They recently shutdown their fitting room so you can't try on an outfit before leaving the store. Even worse, I attempted to return a few outfits because I tried them on at home and they didn't fit at all. However, I was told by "manager" that the one clearance item was not returnable AT ALL: once it leaves the store there are no refunds or exchange. The other clearance items could only be exchanged for another in- store item, which would only repeat the cycle of going home, trying it on, and it may or may not fit. I went there today intending to get a refund and go back and try again another time. I won't go back there even though I have bought so much from that particular Rainbow. They used to have a fitting room and now they are conning people out of hard earned money just because they sell inexpensive clothes. Not worth it. Just go shop somewhere else that has a fitting room and let's you actually return clothes if you have the tags attached with your receipt. What a disappointment this store is. Don't bother.

Sekeya Durgan
Reviews 1

Visited today and the store had no air conditioning. Salesman noted with excellent customer service using a fan to cool down. It s quite a shame for a good productive business not to provide cool air for their customers and employees. Will not be returning to any of there locations.

Carly Somers
Reviews 1

Awful products and terrible service! I bought a pair of shoes and after wearing them for ONE DAY they were already falling apart. I tried to return them the next day and was essentially laughed at, like I was crazy for suggesting that they might be defective. And no, they did not let me return them, saying that "we can't take worn shoes." If they weren't of such bad quality, you shouldn't be able to even tell that they were worn after just one day!

Sure, the prices are cheap but you're better off spending a little more and getting clothes of better quality materials that won't fall apart.

Marcia Myers
Reviews 1

Loved the shop. Bought loads of things go different occasions. I loved the jeans especially. I would like to thank the customer who helped me think outside the box at the end of June. I never knew I was so resistant to new and change. Also to be fair I never got any help from the store assistants but they were polite and nice.

Lindsey Harrison
Reviews 1

Terrible store. We were browsing and my daughter needed to use the restroom. I asked the woman downstairs and she was very quick and rude in the manner she said , NO!!! She took one look at me as she said it . Then when I questioned her on it - she told me I could ask the manager and mumbled something I couldn t understand. I do not recommend this store as they are not friendly and very closed minded.

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About Rainbow Apparel Co

Address
1000 pennsylvania avenue
Categories
Retail