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Radisson SAS Hasselt

4.1· 413 reviews
Average ratingGreat
4.1/ 5

Based on 413 reviews

542%
442%
311%
24%
11%
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What reviewers say about Radisson SAS Hasselt

Generated with AI from 413 reviews on Trustburn · updated 66 days ago

Across the reviews on file, customers generally describe clean, comfortable, and well-furnished rooms, with praise for the breakfast, swimming pool, sauna, and cocktail lounge, though several mention issues with staff friendliness and service.
What are the most common complaints about Radisson SAS Hasselt?

Based on the critical reviewers, the most common complaints concern unfriendly or poor service from staff, including long waits, being made to explain prepaid bookings each morning, checkout billing errors, and overall poor handling of reservations.

AI-generated from reviews on this page. Verify anything important with the company directly.

Stephanie Lybeer
Reviews 1

As always, the Radisson blu is a top hotel in terms of accommodation. The location in Hasselt loses some stars due to their friendliness. We were not welcomed friendly and if we asked something it was just too much. We booked breakfast, but were allowed to explain every morning that we had reserved and paid for the breakfast.

Natasja Van Riet
Reviews 1

We had booked a room for 3 adults but everything was only provided for 2 people.
We have reported this several times but there was no response.
We did not get a full bed for the 3rd adults ... the room is described as spacious but with 3 adults this is certainly not the case.
Our expectations were higher.
Very sorry.

Bjorn Van Reet
Reviews 1

Ideal hotel to spend the night if you want to get to know Hasselt. We were allowed to spend one night there.
Room was clean and had a super view of the city. Hasselt is also a super city with many possibilities.
Radisson has a unique TOP roof bar. Definitely a must if you stay in this hotel! Parking is also provided under the hotel which is really a luxury! #rader

Wim C
Reviews 1

Lovely hotel in the heart of hasselt.
This hotel has a swimming pool and a rooftop restaurant with a view that you won't find anywhere in hasselt.
The breakfast is top-notch, fresh and (h) honest products. And the staff there is super friendly. I know my place to stay in Hasselt!

Michael i
Reviews 1

A nice hotel in the center of Hasselt, near the shopping street and other sights. The rooms of the hotel are good and the Internet in the rooms is also fast. You can have breakfast downstairs and enjoy a drink in the sky bar located at the top of the hotel with a beautiful view over Hasselt. The rooms have few outlets on the sides of the bed, so you have to stretch the lights before charging your phone. The showers are also quite transparent, which gives you a strange feeling as a non-couple.

Sophie Thomas
Reviews 1

I don't normally like to write reviews but about this hotel in this day and age I am really impressed, in a negative way.
Unfriendly staff! The phone rang with check-in, I can understand that it is busy during the period when you are alone, but do not let your guests wait. We listened to a telephone conversation for more than 5 minutes. After that we went to checkout and it turned out that we had paid too much, we had booked incorrectly the day before and the lady in question had indicated that this could happen and that we could just come to the hotel to rebook, she did not tell us that the booking would be over 40 more expensive. When I asked about this they with raised eyebrows that I should be glad I did not have to pay the double, they talked through me constantly and were very unfriendly. We decided to go to another hotel, it was a lot more expensive but the people are very friendly and hospitable, that is important. In short, very unfriendly staff a must!

Peter Joseph
Reviews 1

I was here for a work-related event and I must honestly say that we have been treated extremely kindly here. Everyone who works here clearly clearly values service and quality. Every member of the staff makes your stay here enjoyable. The breakfast was delicious and their rooftop bar gives you a beautiful view of the city. When I go back to Hasselt, I have no doubt staying here. Top!

Paco Martinez
Reviews 1

Excellent hotel.
Pro:
Giant rooms
Cleaning
Comfortable bed and pillows.
Ironing board and iron
Fridge with water
Ice cube machine
Excellent sky bar
Amenities
Cons:
Lampshades burned
There is only a bathtub and it is high.

Arne Vandenbussche
Reviews 1

Super good just some small details. Like, a not working lamp, dirty glass. Showering wasn't that good but they provide a good blow dryer which is great! I was in room 707 if you come and visit! Also the skylounge was great. There is also a swimming pool. The way to the pool like like a tropical swimming pool. A lot of lockers and such. But when you get there it's just a normal pool and cold. And also very important is that there was no noice what so ever. Breakfast was super good! Loved that!

Jenna Adriaenssens
Reviews 1

Keitof hotel
Delicious breakfast
You should definitely go to the 18th floor as the sky bar is really the max
Beautiful view over Hasselt

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