PUROFIRST DISASTER SERVICES

4.7 · 108 reviews
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Scott Edgerton
Reviews 1
2020-12-28 16:25

The crew arrived on time every day. They were very...

The crew arrived on time every day. They were very responsive to my questions and my needs. They never acted like i was a burdon. They assisted me thru each step of the process and made suggestions when appropriate. They final work was impressive to say the least. Very high quality craftsmanship. ...

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Jason Stowe
Reviews 1
2020-12-28 06:08

I had a water leak that damaged about 6 of ceilin...

I had a water leak that damaged about 6 of ceiling and got the floors all wet. They did a good job of getting everything dry but the repairs of the ceiling and walls was terrible. It took 2 weeks to get done. We had a different person everyday coming to work on it. They didn t show up on days they ...

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Alicia Lewis
Reviews 1
2020-12-19 03:58

I really enjoyed their service, they were quick an...

I really enjoyed their service, they were quick and accurate and they did their job very properly and fast and got the job done pretty quick and it was also pleasant Workers who were respectful and quick putting the house back together. Geddy, the one in charge did his job more than satisfying with ...

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Kanesha Overton
Reviews 1
2020-11-14 02:18

Geddy and his crew responded to a water emergency ...

Geddy and his crew responded to a water emergency in our basement in a very fast manner! He was very professional and made us feel at ease during a water catastrophe in our basement. I'd recommend Geddy and purofirst to anyone!

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eric reiter
Reviews 1
2020-10-27 18:51

Purofirst did such a wonderful job on the fire and...

Purofirst did such a wonderful job on the fire and water damage in my finished basement from the fire department. They kept me well informed on every step and completed the job 15 days ahead of schedule. I was in contact with several people at Purofirst and all were very professional. I would highl...

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D Cox
Reviews 1
2020-10-21 00:53

Had water damage and insurance contracted a compan...

Had water damage and insurance contracted a company to do the water/mold removal, but they wouldn't be able to start until the next day. Purofirst was going to be the repair company, after the water/mold company had finished and when I asked if they were able to come out that night and do both the ...

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junk mail
Reviews 1
2020-10-15 12:20

There was a terrible tragedy at my aunt's apartmen...

There was a terrible tragedy at my aunt's apartment building. And we had Purofirst come in to clean up the bio hazard. The painting was substandard. (they painted over the outlets and switches) and the paint itself looked like primer. A comment two other painters mentioned when I got estimates to fi...

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Elizabeth Harris
Reviews 1
2020-10-12 01:40

Rich and his team are consummate professionals, wh...

Rich and his team are consummate professionals, who greatly assisted my family during a very scary mold discovery in our new home. The mold was toxic to one of our children, and from the beginning they aggressively helped us keep our family safe. I felt I was always informed, and they worked with us...

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William Boyd
Reviews 1
2020-10-10 06:47

Had a Leak a while back and the team came out quic...

Had a Leak a while back and the team came out quickly and my issue was dry ASAP, water crept into the garage, and everything was like new within a week or 2. They guided me through all the insurance details and even met with the adjuster on site to help with my claim. Thank you for helping me!

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shelby fried
Reviews 1
2020-10-08 04:12

Deserve less than a star. Siding came off our hous...

Deserve less than a star. Siding came off our house. Insurance company said they have business with this company often. Our agent had Kyle Jennings call us from purofirst. We made an appointment. All was good so far. Then another storm passed through and more siding came off. A critter dug into the ...

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Evan Landherr
Reviews 1
2020-09-26 01:27

We had a water loss in our kitchen from the upstai...

We had a water loss in our kitchen from the upstairs toilet overflowing. Art responded to our call almost immediately and was out at the house the next day. We had been planning to remodel the kitchen anyways and Purofirst brought our vision to life! We love our new kitchen. The entire team was prof...

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Jim Preston
Reviews 1
2020-09-24 07:13

Geddy and his crew was very professional and cou...

Geddy and his crew was very professional and courteous. My property was their first concern and it was taken care of like it was there own. Geddy was very neat, organized, and careful. My bathroom had a leak on the second floor of my house. My entire bathroom was tile, to include the shower. ...

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Jennifer Cox (CCMS)
Reviews 1
2020-09-19 01:18

Tyrell (Amy Tyrell) and Shane (Bardstown Betty) ke...

Tyrell (Amy Tyrell) and Shane (Bardstown Betty) kept our school clean while a couple of our regular custodians were out for a couple of weeks. These guys are workers! The do not sit down! They truly do an AMAZING job and are a wonderful team. Not to mention they both have great personalities an...

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Brandy Enlow
Reviews 1
2020-09-02 10:57

Purofirst has been amazing in restoring our home a...

Purofirst has been amazing in restoring our home after a protein fire. The cleaning team was there daily and was so easy to work with. Thank you Stacy and Art for helping us navigate this process and thank you to Kasaundra for heading the cleaning crew!

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Sarah Mobley
Reviews 1
2020-09-01 07:19

Geddy came to my house when it flooded on Thursday...

Geddy came to my house when it flooded on Thursday. The condo next to mine had a water pipe burst and water was coming out my front door. They showed up quickly late in the night and Geddy was very professional and courteous. They took care of the mess and walked me through the process of getting my...

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Shannon
Reviews 1
2020-08-21 05:49

I had a fire at one of my rental units. I live out...

I had a fire at one of my rental units. I live out of state and my property managers were awful. If it were not for Richard and his team at purofirst, my entire claim process would have been a nightmare. Everything that you could imagine going wrong happened during my entire claim process. Richard ...

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Andy Stoeckel
Reviews 1
2020-07-25 11:27

Geddy, Kodi, and Nick were about the most professi...

Geddy, Kodi, and Nick were about the most professional individuals I could have expected. We had a water pipe burst and flood nearly half our home and destroy our basement, ceiling and all. They were in and out within hours and had almost all of the damage cleaned and prepped for repair. I highly re...

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Matt DiCapua
Reviews 1
2020-07-03 20:45

Mark is excellent to deal with! This company is to...

Mark is excellent to deal with! This company is top notch! They are very honest and professional. They were able to walk me through the restoration process for my roof and additional water damage and I felt very comfortable dealing with them as opposed to the several contractors that had come to my...

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Mitchell Frederick
Reviews 1
2020-07-03 09:18

Purofirst is great company; I've had both Kyle and...

Purofirst is great company; I've had both Kyle and Shane work with my insured's on multiple property related claims. From start to finish, they have kept open communication, and deliver on workmanship. I would recommend this company to anyone within the insurance field, or those who experience a dis...

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Ryan Corso
Reviews 1
2020-07-02 05:57

I noticed my basement was flooded on a Monday at 1...

I noticed my basement was flooded on a Monday at 12:30 pm in the afternoon. By 2:30 Jordan and Dan arrived and did fantastic work. They got the water removed, located the pipe leak, removed the dry wall and any other needed material, sprayed the area and got the fans going. They cleaned everything u...

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Lisa Lindsey
Reviews 1
2020-06-20 13:52

They came out today and were very polite, respectf...

They came out today and were very polite, respectful and informative. I really like the fact that they are quick neat and organized. Luckily our insurance agent recommended them because they are doing everything you would expect and then some. I am very selective about recommendations for any compa...

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Beth Polston
Reviews 1
2020-06-13 12:41

PuroFirst did an excellent job restoring our home ...

PuroFirst did an excellent job restoring our home after we incurred water damage. Several of the employees spent many days in our home so I felt as though I was very familiar with them. Sam, Krystian, Dan and Carson were all extremely professional and friendly. They were thorough and detailed with t...

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Beth Burbridge
Reviews 1
2020-06-04 21:47

Our water heater went out and flooded the basement...

Our water heater went out and flooded the basement. Geddy & Cole arrived quickly, found every spot where water pooled, and began the process of restoring our basement back to normal. It was a huge relief to have them take care of our home with the same care that they likely take in their own homes...

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Smita Pandya
Reviews 1
2020-05-04 03:18

My sewage backed up in my basement and it was a me...

My sewage backed up in my basement and it was a mess. Geddy came out very quickly and took care of my emergency right away. He was very professional and he treated me with respect. I d recommend this company and Geddy to anyone! Great company!

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Melanie Park
Reviews 1
2020-04-26 06:10

Geddy showed up our place this morning after our b...

Geddy showed up our place this morning after our basement flooded. He was very professional, knowledgeable and super fast with making our basement dry. WE could not be happier. Thank you so much for helping us in a time of need. GREAT SERVICE AND COMPANY. Would highly recommend to anyone!

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Mac Brown
Reviews 1
2020-04-04 23:20

Some idiot decided it would be a great idea to dri...

Some idiot decided it would be a great idea to drive thru the front of my building at midnight on Friday. Left a 9' x 9' hole. Called Purofirst and they were there by 2 am and had me boarded up by 3:30. Thank goodness for Geddy and his partner. They were stellar.

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Jill Lowry
Reviews 1
2020-03-28 01:06

If you re looking for restoration services and pro...

If you re looking for restoration services and proper monitoring from a company you can count on to be there when you need them, I highly recommend Purofirst Disaster Services. Its your one-stop shop for all restoration services, including, but not limited to, water, fire, mold, and trauma. With ser...

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Pat Hyland
Reviews 1
2020-03-26 20:15

Geddy showed up and performed a great job on my ho...

Geddy showed up and performed a great job on my house. My water line leaked from the 2nd floor into the main floor and basement. He was fast, professional, and treated my home like his own! I d recommend purofirst and Geddy to anyone!

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IIDA LouLex Director
Reviews 1
2020-03-25 00:44

Shane and Purofirst were awesome to work with. I w...

Shane and Purofirst were awesome to work with. I was dealing with a first time homeowners claim on an AC and thousands worth of damage. I called Shane Monday morning and he had his guys out by Monday afternoon drying out the house. The guys were there for hours in 95+ degree heat and never once comp...

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Todd Schumacher
Reviews 1
2020-03-18 16:56

So impressed with Purofirst. The care that they t...

So impressed with Purofirst. The care that they took in my home, showing me where we had potential water damage and where we were going to be fine. The quick communication and follow through from Davey. Finally the cleanup was just amazing! Special shout out to Sammi and Christian who left my roo...

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Stacy Staples (CCMS)
Reviews 1
2020-03-15 08:44

I would like to acknowledge the amazing work that ...

I would like to acknowledge the amazing work that Shane J. and Tyrell M. done while on the job here at CCMS. Both men were very professional, kind and hard working. They went over and above their duties to help out wherever they were needed, no questions asked. I would highly recommend these two ...

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Joan Biesel
Reviews 1
2020-03-12 18:36

We are extremely pleased with Purofirst. Quality ...

We are extremely pleased with Purofirst. Quality work and service are excellent. We would like to commend Krystian and Samantha for their professionalism and great can-do attitudes .

This company has the finest staff that meet very high standards set by Management.

Joan and Roger Biesel.
Ma...

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acarp1065
Reviews 1
2020-03-11 17:32

David Jones & his team out of Louisville did a spe...

David Jones & his team out of Louisville did a spectacular job after a pipe froze in the attic of our home and sprayed nearly 30,000 gallons of water in the house over a 3-4 day period the weekend before Christmas. They were extremely professional and timely, keeping us up to date on the status of ...

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Madison Bales
Reviews 1
2020-03-07 21:21

We had a pipe bust in the wall behind our kitchen ...

We had a pipe bust in the wall behind our kitchen that leaked into the crawl space and caused some major damage and mold throughout that corner of the house. Geddy was great. Good service and communication. They were also very tolerant of our two dogs and one-year old running around them. Highly rec...

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Traci Badenhausen
Reviews 1
2020-02-15 01:46

Edited: 6-18-20: Who knew I'd have to use the serv...

Edited: 6-18-20: Who knew I'd have to use the services of Purofirst again, so soon! Getty and Nick (plus Joe, the claims specialist) arrived on time to start the restoration following water damage caused from a leak at the spigot for the water line going to my refrigerator. Damage to both the kitche...

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Jean Akers
Reviews 1
2020-02-06 15:59

Geddy worked with his crew on my condo today and a...

Geddy worked with his crew on my condo today and all personnel were excellent and had wonderful people skills. They were very caring and very personable and I would recommend Geddy to anyone. My condo flooded from the condo above mine. It was a disaster and water was everywhere. Geddy responded very...

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Jessica Raimo
Reviews 1
2020-02-04 18:25

beware this company s business practices are less ...

beware this company s business practices are less than transparent. i had them come out to assess the damage to my property. at no point was i advised there would be a fee associated with the consultation. later i received a bill for over a hundred dollars, even though no actual work had been done.

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Walter George
Reviews 1
2020-02-01 01:52

Not more than 24 hrs had passed when they arrived,...

Not more than 24 hrs had passed when they arrived, assessment of damage and to work right away is how I experienced the progress and professionalism of this team. The can do attitude that Samantha and Christian displayed made me feel like I could trust in their service. As a matter of fact, when she...

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