Based on 10 reviews
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Worst customer service. I had a tech come out to give quotes on a new and rebuilt baler. I had to request the quote every week for over a month and only when I told them I was going somewhere else they finally sent the quote. Now I need service again on my baler and I can't get the service dept. to return an email or call. Horrible customer service, I don't know how they stay in business.
I called for service and was told I had to send an email. I sent an email and waited two weeks. Sent a follow up email and waited a week. Called when I didn't get an answer and was transferred to a voicemail so I left a message. Four business days later I still haven't heard a single word from the company. It's absolutely astounding that they will sell you a baler then apparently have zero interest in servicing it or even responding to inquiries.
Solid quality product. I've used PTR balers for years and am impressed with how well they are built. I think the customer service of the company needs a lot of work but their leadership shows a willingness to correct mistakes and stand up for the reputation of the product.
shipping personnel don t care about your time, quote on of their workers I m payed by the hours why should I rush , at the end spent 4h to get 3 pieces what a joke!
My experience wasn t one of the best, I wish for whoever decide to pick some of their bad quality products lot of patients and nerves!
No overnight parking, tight area to get to but the people are professional.
One of the worst companies I have dealt with, I work with vendors every single day through my company and this one was the worst one I have ever dealt with. Extremely rude customer service department, will tell you anything to get you off the phone.
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PTR Baler & Compactor manufactures Vertical Balers, Compactors, Tippers and Biogreen Composters in Philadelphia PA. PTR also provides parts, installation and emergency repair service for waste and recycling equipment. With service centers in all fifty states PTR is the leading company for Waste, disposal and recycling solutions for corporations.
PTR Baler & Compactor is a leading manufacturer of waste and recycling equipment in Philadelphia, PA. The company specializes in producing vertical balers, compactors, tippers, and Biogreen composters that are designed to help businesses manage their waste disposal needs more efficiently. With service centers located in all fifty states across the US, PTR Baler & Compactor is the go-to solution for corporations looking for reliable and effective waste management solutions.
The company's commitment to quality is evident in every aspect of its operations. From the design and engineering of its products to the installation and repair services it provides, PTR Baler & Compactor strives to deliver excellence at every turn. Its team of experienced professionals works closely with clients to understand their unique needs and develop customized solutions that meet those needs effectively.
One of the key advantages of working with PTR Baler & Compactor is its extensive range of products. Whether you need a vertical baler for compacting cardboard or a compactor for reducing your overall waste volume, PTR has you covered. Its Biogreen composters are also an excellent choice for businesses looking to reduce their environmental impact by converting organic waste into nutrient-rich compost.
In addition to manufacturing high-quality equipment, PTR Baler & Compactor also provides comprehensive parts support services. This ensures that clients can get replacement parts quickly when they need them most without having to worry about downtime or lost productivity.
Another area where PTR excels is emergency repair services. The company understands that breakdowns can happen at any time and can have serious consequences on business operations if not addressed promptly. That's why it offers 24/7 emergency repair services so clients can get back up and running as quickly as possible.
Overall, if you're looking for a reliable partner for your waste management needs, look no further than PTR Baler & Compactor. With its extensive range of products backed by exceptional service and support capabilities, this company has everything you need to keep your business running smoothly while minimizing your environmental impact at the same time!