Primary Arms, LLC

4.4 · 324 reviews
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Matt Linker
Reviews 1
2020-09-24 21:37

Phenomenal customer service. Fast Shipping. I am s...

Phenomenal customer service. Fast Shipping. I am still waiting on other companies to ship product I purchased two weeks ago. Not with Primary Arms, this group is awesome!

Thanks, all! I will continue making you my first stop when searching for what I need.

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Will Myers
Reviews 1
2020-09-24 12:04

Customer Service Supervisor Darrell G just took 20...

Customer Service Supervisor Darrell G just took 20 minutes out of his crazy day (highest demand ever) to call me back about an email from the day before requesting help with a problem/error on an order that was in process which I was worried would get shipped requiring a return or some such. He coun...

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Travis Lenker
Reviews 1
2020-09-24 07:39

I have purchased things in the past from Primary A...

I have purchased things in the past from Primary Arms and had nothing but good things to say about them. Its been a while since I have done any business with them until recently when a had some issues with a product I purchased a few years back. Even though they weren't the manufacturer of the produ...

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Roger Koeppe
Reviews 1
2020-09-21 10:30

Do yourself a favor and do not waste your time her...

Do yourself a favor and do not waste your time here. Placed an order online for store pickup. Showed up, they do not let anyone in the store and I sat in my car for an HOUR AND FORTY SIX MINUTES waiting for them to bring out my items. Employee was rude and did not care one bit. Customer service i...

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STANLEY CORALES
Reviews 1
2020-09-15 09:04

I ordered a magazine just under a month ago receiv...

I ordered a magazine just under a month ago received it within about a week and it was wrong returned it to them and they have had it for a week now and still no response on sending me the correct magazine cannot get them By email or on the phone I will definitely not do business with this company a...

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Tanner Sartin
Reviews 1
2020-09-10 21:34

I made a 90min round trip to assess their assortme...

I made a 90min round trip to assess their assortment of drop in triggers for my AR and unfortunately left rather disappointed. The individual who I first met was not helpful or friendly. I was sternly questioned, "do you have an order to pick up?" I responded, "no, I would like to look at your selec...

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Ramos Geigenmiller
Reviews 1
2020-09-06 13:16

Well I ordered a firearm part back on the 16th of ...

Well I ordered a firearm part back on the 16th of June today is the 27th of June and it's still not shipped. I tried calling and they aren't accepting calls. I sent an email and no reply . I understand what's going on with Covid but I don't understand why they can't let customers know what's going o...

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Carlos Rosales
Reviews 1
2020-09-06 07:18

My first place to look when building an AR15/AR10 ...

My first place to look when building an AR15/AR10 they sell nothing but quality parts and stand behind every product. Love these guys and being able to pick up in store is great because we all know we can t wait to get to building!

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RUBEN GONZALEZ
Reviews 1
2020-09-03 21:37

I ordered from them and then spoke to customer ser...

I ordered from them and then spoke to customer service to set up the ffl info. I was told that my order was set and would be shipped soon. After my card was charged they decided to cancel my order because my billing adress is in cook county. There is no law against lower receivers in cook county and...

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Ferri Ang
Reviews 1
2020-09-02 05:13

Ordered pmags and chose FedEx ground for shipping....

Ordered pmags and chose FedEx ground for shipping. USPS would have cost the same. Item arrived the NEXT DAY. Fastest delivery I've ever received for ground shipping. Items received are all brand new in original packaging. Very pleasant experience. Will definitely shop here again. Not to mention thei...

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Brad Magness
Reviews 1
2020-08-28 21:39

I bought some rifle parts on their website for a C...

I bought some rifle parts on their website for a Christmas gift . The process was very easy and user friendly. I live close by their shop so I opted for the in store pickup of my item. The guys were great and had my order ready to go and correct. I will definitely return to PA for my gun needs.

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Kenneth Rose
Reviews 1
2020-08-26 00:04

Definitely a unique experience. Make sure you ask ...

Definitely a unique experience. Make sure you ask about the process if it's your first time visit. Set up an account through their website before you go. If you don't, they have kiosks there for you to do so. Everything is done online. This serves as a pickup location with live customer service. The...

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Chris Wilkins
Reviews 1
2020-08-25 21:46

Bought a red dot sight, and I have put about 5k ro...

Bought a red dot sight, and I have put about 5k rounds through my AK with it. It started having a parallax shift, and I spoke to Jimmy about it. I am getting it replaced; the process was very simple and transparent. They make great products, and their customer care is flawless. I am looking forward ...

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Jeff Boardman
Reviews 1
2020-08-19 21:42

Customer Service that sets an entirely new standar...

Customer Service that sets an entirely new standard for excellence! Good prices, GREAT sales, items IN STOCK - and shipped so quickly you'd think it was in a box and out their door by the time you clicked 'place order'.
If Primary Arms has it, I'm buying it from them!

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ndoor33353
Reviews 1
2020-08-17 08:19

Customer service is not the best. They should be ...

Customer service is not the best. They should be answering the phone, but are not at the present time. Covid 19 matters are no reason to not be answering the phone.

Received a shipment of magazines the other day which was fine. Then received another shipment which was messed up. They don't e...

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mike cukrov
Reviews 1
2020-08-15 10:29

Prices and website are great, But, taking time to ...

Prices and website are great, But, taking time to visit the store while in Houston was quite disappointing ... it is like a stand-in line for a liquor store- steel cage clerk window - a few kiosks, a few racks of returned items on sale, just no real store or showroom to shop in and see the items, ...

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Eric Jones
Reviews 1
2020-08-12 18:25

Quick in and out. Great place to buy if you know ...

Quick in and out. Great place to buy if you know what you want. Most of their business is online. There is a small store front that you can place an order from and get your items from a window. Everyone was friendly and they have killer prices.

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Kenny Smith
Reviews 1
2020-08-11 17:14

I recently made a purchase at Primary Arms in Hous...

I recently made a purchase at Primary Arms in Houston, Texas and a few days later I noticed that one of my purchases went on sale. I contacted Primary Arms through email and asked them to refund the difference and a gentleman named Tony got back with me right away. He stated that they had a 45 day ...

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Darksidex10
Reviews 1
2020-08-10 10:17

Having your gun shipped here is a bad ideal they ...

Having your gun shipped here is a bad ideal they now have some new process of what as other review say making an opponent to pickup your gun(No where was I told this) I was then told they hadn't received my guy when my FedEx notification told me when it was dropped off where and who signed for it I...

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Adam Thomas
Reviews 1
2020-08-09 14:39

Best Price to Performance Red Dots and Scopes, bar...

Best Price to Performance Red Dots and Scopes, bar none! Check out the ACSS tactical recticles starting at under $200. The 1x-6x and 4x-14x scopes have no equal at 5 times the price ... nothing even close to the features on these tactical recticles. And the staff of PA are always responding to ques...

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don kilbourn
Reviews 1
2020-08-07 10:51

Yesterday I bought a 10.5 inch 300 blackout upper ...

Yesterday I bought a 10.5 inch 300 blackout upper at Primary for 229.00. Today I got an email saying the price had dropped to 159. I called and talked to Gabby and to my surprise she refunded the difference back to my card no problems. I wish more places would do business like this. It's great to ha...

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Delta Dog
Reviews 1
2020-08-07 00:59

I'm going broke just buying from these guys but I'...

I'm going broke just buying from these guys but I'm enjoying every minute of it. Service is fast and great. Put in my orders in the morning and they're ready for pick up in a few hours. And you cannot beat the prices, glad I got my first AR here. PA has a customer for life.

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Jay Zapata
Reviews 1
2020-08-06 16:58

I am pretty new to the gun world and I wanted to b...

I am pretty new to the gun world and I wanted to build an AR-15. These guys have the top knowledge when in comes to fire arms. They didn't make me feel like a "noobie" they took the time to help me and see what kind of AR I wanted to build. The website is is easy to navigate. The prices are fair an...

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Cary Kieffer
Reviews 1
2020-08-03 14:35

Bought a Bear Creek 300 blkout barrel, which buyin...

Bought a Bear Creek 300 blkout barrel, which buying the cheapy was my first mistake. Totally out of spec, no feed/function. PA wouldn't accept return because the genius "customer service" guy on phone said it had been "mounted" as he put it. Did I saddle and ride it?? No...but it needs to be install...

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Christopher Plotz
Reviews 1
2020-07-26 19:00

This company amazed me. Even more their manager di...

This company amazed me. Even more their manager did. I ordered a part two day air and when I got it, it was the wrong connector. Picatini instead of key mod. I called and the customer service rep said they would over night the right one with a return label. Next day I got the label in an email but n...

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The Smallest Lemur
Reviews 1
2020-07-26 03:28

I cannot say enough good things about this shop. T...

I cannot say enough good things about this shop. The staff is INCREDIBLY knowledgeable and helpful. I asked an employee to assist me in picking a few parts for an AR build and he helped me pick out all of them, because I was making some bad choices. I ordered the wrong sized flash can and the staff ...

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IL DUCE
Reviews 1
2020-07-24 01:21

Fastest most efficient I've experienced so far; se...

Fastest most efficient I've experienced so far; setup and payed online then picked up my 2 stripped lowers- out the store in less than 10 mins.
Sure beats academy's 1-1.5 hr wait ( they usually have some dumb kid behind the counter that doesn't know what to do)

Good deals/prices; was blessed to ...

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Mike Hog A Nator
Reviews 1
2020-07-21 16:33

Top Notch Customer Service & My only Stop for Well...

Top Notch Customer Service & My only Stop for Well Made & Inexpensive Optics. Grabbed a Ghost 300 BO Upper in OD Green the other day. Only issue w/ Primary Arms is, its an online store only. So you have to make your purchase online & you can pick up in store. You cannot just walk in & buy whatever w...

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Jordan Lewis
Reviews 1
2020-07-19 17:24

These guys are great! Brick-and-mortar place for p...

These guys are great! Brick-and-mortar place for pretty much everything you need for your build. When a safety plunger spring sprang its way to freedom, I thought my build was on hold for a week or more while I waited for a replacement to arrive. A friend recommended that I check with these guys, an...

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