Path Forward

There are times where we process over 200 calls a day, almost 3000 calls a month with no incentive. They mainly care about metrics and attendance. You receive a daily metrics sheet where they point out all the negative stuff. 15 minute Breaks and bathroom times are combined. God forbid you have an emergency. NO EXCUSED ABSENCES since we work from home. Even medical excuses will not be accepted. You might get a raise on your 1 year anniversary but it doesn't go into effect until the end of the quarter. Everything is pointed. Call off, a point. Sometimes 2 depending on the day. If you leave early because you aren't feeling well, a point. 5 mins late to clock in, a point. Literally no room for error. They also have an unrealistic "CREWHU" program with unrealistic goals. Calls have to be under a 2% ACW and I haven't seen anyone with and ACW % under 5%. Insurance has a crazy copay.

Great company with growth opportunities. Nick Is a great CEO with a passion of putting the clients first.

Very talented people and fantastic customer service.