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Onyx Enterprises

4.7· 300 reviews
Average ratingExcellent
4.7/ 5

Based on 300 reviews

591%
44%
30%
21%
14%
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What reviewers say about Onyx Enterprises

Generated with AI from 300 reviews on Trustburn · updated 27 days ago

Customers generally describe Onyx Enterprises positively, with many praising the helpful and knowledgeable staff, good customer service, and a wide selection, though a small number of reviewers report problems such as items not arriving or not fitting as expected.
What are the most common complaints about Onyx Enterprises?

The critical reviewers describe complaints such as unfulfilled orders, long delays, products not matching what was advertised, and difficulty reaching anyone by phone or getting refunds or returns processed.

AI-generated from reviews on this page. Verify anything important with the company directly.

Harry CROUCH JR.
Reviews 1

how many places can you order parts at 1:00 am in the morning and the employee on the other end still treat you with respect and still give the best deal.Believe me I am a good haggler and these guys never lose their cool when I am price matching for the best deal.O.E.M parts are the only way I roll for my car and they always have them. (CARID GUYS ARE THE BEST)

lahteanna phillips
Reviews 1

Allen Phillips here. My experience with CarID has been pretty good. Received two defective products and the response to get them replaced was quick and sift. I am however still waiting on one replacement, but the other one has been processed and is shipping out tomorrow. Hopefully these replacement products arrive in pristine condition just like the other numerous products I have ordered. Keep up the good work CarID!

Dave TheFinder
Reviews 1

Person that helped me on the Chat was quite helpful. Able to answer my questions and set up my purchase so all I had to do was click and pay. Even offered a Veteran Discount. Takes forever to get the Seat Covers I ordered as I still don't have them but I figure Custom fit takes a little longer. Thank you

Harold Goldstein
Reviews 1

CarId! All I can say is WOW! Customer service of this quality I believed had all but vanished! I needed parts for my vehicle, Nico in customer service helped me determine exactly what I needed saving me a bunch if I had to go to my mechanic! The delivery of both my parts came within 5 days from two different warehouses and exceeded the expected delivery two days! Good advice in part choice both for function and price! CarId and Nico and everyone else I have randomly spoke to there have been outstanding! I would highly recomend (and have recomended) them to anyone needing quality parts with assistance and no hassels!

carlos arroyo
Reviews 1

I am sorry for doing this, but here I go, i placed an order on February 18th 2018, today is may 8th, i had order a new exhaust for my 04 mini S, the pacesetter 88-1382, well the manufacturer and carid played around with me for all these time, and updated my order to be shipped on July 18th, well not acceptable, I had accepted the 1st 2 delays, but i was not happy for the 3rd time around, instead of taking care of me, their bast solution was to refund my money, If i was trying to keep a customer happy, i would have given the next available part for no extra charge, but no, they were trying to sell me another one, and pay extra 400 dollars, If you are about to buy something from CarId, think twice about it.

Jim Schultz
Reviews 1

Was searching different online custom parts suppliers for a set of wheels for my 83 c10 pickup , checked around with several places .
these guys not only had what I wanted but several $ less than the competitors, so I ordered the parts I thought I wanted, not very long afterwards I got a call from my sales person
He had a concern that I hadn't thought of
whether or not I was putting the wheels on a lifted truck or intended to lift it or if I wanted the wheels and tires tucked under the fender wells , which is exactly what I wanted to do was tuck them.
Turns out the wheels I ordered wouldn't work for that application. Fred got the engineers to look into it and tell him just exactly what I needed, he relayed the info to me we changed the order got the right wheels and saved a few more $
So yes he went over and above just making a sale saved me lots of time and trouble not to mention a few $
I highly recommend these folks. Thanks so much, love the wheels and the look they gave my truck

connie paris
Reviews 1

You will never get to speak with anyone. All of the phone numbers get you to the same recording where you wait and wait and wait, then get disconnected.God forbid you need to return something, forget it. I've called 29 times so far, need to return a faulty rack. Started a BBB complaint. Took my money quickly though.

Phyllis Scaletta
Reviews 1

Recently I contacted Carid and had the pleasure of speaking to a wonderful customer service representative, Ari. He was patient, very understanding and took the time to explain just what I needed. What a
great company this is! I learned a lot about my Honda Civic. Never knew it was an LX. Thank you Ari for being so kind to me. Merry Christmas and Happy New Year to you and your company.

Angelica Cruz
Reviews 1

I've had nothing but great experiences with CARID they have a wide selection of parts, iv been lucky to find some parts for my vehicle that I could only find at a dealership here and usually below there prices. There customer service is great in helping locate the right parts, I recommend calling if you cant find it on the site.

Natasha Chatman
Reviews 1

*BEWARE*

I am completely shocked that a company could operate in such a manner. I have paid for product 3 months ago and still do date have not received it despite my calling NUMEROUS times and being given a different ship date each time. Then finally today after three months of waiting I am told they are unable to fulfill the order. However, they have not yet refunded and I was not given a clear response as to when and/or if I would be fully refunded just simply that she would "look into getting me a refund." After this incident i decided to look further into this company only to be horrified by the discovery of 614 unanswered complaints on a single site and hundreds more around the web. I have made a gave mistake if doing business with a company that does not value it's customers and I hope this post will save someone else from making the same mistake.

#ToddMesser
#GeraldMajor
#MarkAtwater

Archie Varone
Reviews 1

I own a very busy auto repair shop and buying parts on line is not my first choice. Yet I Had a great first experience with them, they had a part for an older car I did not think I could find any where and it was a great price. the sales Rep. Federico was very professional and had great Phone manners (very rare these days) will definitely call again

Michael Savage
Reviews 1

CARiD has become my "go to" site for shopping for auto parts and accessories. I really appreciate the comprehensive information they provide in helping select the right part for my car. They also sell top quality parts at really competitive prices, which is great! I also, know their customer service is no hassle and very courteous, which makes for easy transactions and no-worry resolutions. I expect CARiD to be the future Amazon for greaty quality car parts and accessories at great prices!!

Holly Newton
Reviews 1

Great customer service!! I had a question about shipping and was able to get a quick answer with an online chat. The rep was very helpful, fast and even created a cart for me to save me some time. Turns out I was able to get my stuff delivered in time! I will definitely be back to shop more after Christmas! Thanks again

Demented DeVille
Reviews 1

i found carid on a search and am thankful i did! great selection, fast delivery, and i can't say enough about Jose. he is awesome! i have had the pleasure of dealing with Jose 3 times now and is always knowledgeable, efficient and genuinely friendly. he has made me feel confident in using carid for anything automotive. they have a large selection of parts and accessories for my 1975 Cadillac Coupe DeVille! i will continue to recommend carid and Jose to family and friends. great job!!

Orie Perry
Reviews 1

My experience with the Customer Service Agent @ CARID was exceptional for the following reasons:

* I was asked what my needs were

* My needs were met immediately

*I increased my initial purchase due to the professional talent of your agent

*Earl made me feel important as a customer, at no time did I feel challenged

*I have shared my purchasing experience with my peers

Christopher Simms
Reviews 1

Today was my first time ordering from CardID after being recommended your site from a friend.
Laura Choba was extremely helpful and made the whole transaction seamless.
This was one of the easiest orders I ve ever placed.
I will definitely be ordering from your site again!
GREAT CUSTOMER SERVICE!

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About Onyx Enterprises

Address
185 hudson street
Categories
Automotive