I'm 39 weeks pregnant and the service give me so much stress... I kept on calling the office to follow up and give important message but its useless.. They were good in promises and as if knows your concern but they don't!!! What kind of door tags that they were talking about that they left if they...
This company is absolutely incompetent. I chose one-day shipping from Best Buy for a large item which shipped with OnTrac on Thursday to arrive Friday. I then took the day off work as I needed to be home to receive the package. Tracking showed out for deliver at 8am, once 5pm rolled around no one ha...
This company is complete bs I never received my package which was very expensive I had to go through the hassle of making so many calls and TILL this day don t have a solution .
once there's any issue such as address change or anything, it will take forever for them to track the status and it will be delayed.
"Delivery Attempted" forever....you will never get your package from onTrac...
They kept blindly attempting delivery despite multiple calls and notes on the account to call first, even after dispatch notified driver. Then, dispatch promised to have the package waiting at pickup facility several days ago and it only arrived at the facility for pickup today. No attempt was made ...
This is the most unreliable company I have ever dealt with. My package was supposed to be delivered on November 18. It is now December 2. After three "unsuccessful" delivery attempts, they held the package. These alleged attempts never occurred. In fact, I spoke with the driver and he said he h...
The worst experience I've ever had with a company. It wasn't so much about receiving the package after the 3rd attempt, but wanting to simply be done with having any tie to them. I was told contradicting information from the 6 times I spoke to customer service reps. Just an exhausting experience.
By far the worst delivery company in the entire universe.
Where do I start, for starters, I called and e-mailed this Company, to call and or ring my doorbell, the IDIOT did not do either and forced my package through the top of the security gate, about twelve to thirteen feet onto solid Marble steps and completely destroyed my $249.99 Bluetooth Speaker and...
stealing packages, marked as delivered, 4 times already
This company is literally the worst. On two separate occasions, they "attempted delivery/no one home" three days in a row -- half of the times they didn't read the special instructions I'd sent (which was just the keypad number that's linked directly to my phone so I could let them in) and the other...
Terrible delivery company! I never had problems with my packages being delivered until they used this company. Not only they didn't deliver the package but I went to the warehouse the day before it was supposed to be sent back to sender and they refused to give me the package because they claimed th...
worst experience ever they first sent my package to the wrong person then leave my box in the front of my apartment and claimed it to be signed or whatever so obviously the workers as well as the company it seems don't give a damn about your stuff. waiting at home right now for a package that appar...
Paid extra money to have a package delivered. I attempted to call and email the company to find out where to pick up the overnight package after they tried to deliver when no one was home. I did not receive call backs as per their phone message. Waited on the line over 30 minutes 3 different time t...
Incompetent drivers. Lost one package and was unable to have another one delivered.
Awaiting a package that is being delivered by OnTrac. Package arrived at their facility at Dec 16, 2013 4:03AM, Service commitment time to be delivered : 12/16/2013 by 8pm. It is currently Dec 17 12:34AM and the package has not moved from this facility and their customer service does not answer the...
Bullshit! According on the tracking its already "DELIVERED" in the FRONT DOOR. but until now my package is not here! The time of delivered time is 1:57pm. Its almost 7pm! Then im trying to call the customer service i waited 30minutes but no one answering!!!
the worst delivery company, I do not understand why amazon and other commercial stores, continue to use this horrible service.
Terrible service that pretends to deliver your package "same day" just to keep their numbers up but doesn't actually deliver your stuff till the average 2-4 days. Most of the delivery guys I've interacted with have HUGE attitude problems
I missed a delivery, which is on me, but I was unable to use their website to do any kind of tracking with the door tag. I called to have my package held for pickup since otherwise it wouldn't be delivered until Monday, and it took five calls with over an hour waiting on hold to get a rep on the lin...
Worst company I've ever dealt with. I'm still waiting on a package that was supposed to be delivered Monday.... it's Friday now. I don't understand how this is still an issue. I've spoke to corporate managers that were unable to reach the driver's of this facility. Idk if it's all of Ontrac or just ...
They only have 1 driver who knows how to get to my house. Never delivered on time. Absolutely NO customer service
Drove to pick up my package twice, both times the driver "accidentally" took it in his route again. Zero follow through with customer service.
Driver claims he delivered to my front door. Not true. 800# is in Arizona. They won't give me number for South San Francisco. Said I had to request a refund from Amazon. Horrible way to do business. I am so frustrated !
Maybe the most incompetent company I've ever had the displeasure using... Their drivers don't care where they leave the pkg: inside, outside, across the street... Only thing that matters to the company is that it is scanned at point of delivery.... If you want a pkg to arrive and get to the recipi...
Not news that they falsified records saying that they had attempted delivery when they hadn't. I do not agree that being poorly paid makes for excusable behavior. I always have packages coming through them to be held for pickup. Even then they have been unable to locate package. Even 1/5 of ...
They falsify tracking info! Said no one was home 6:30pm and left a door tag. First of all we were eating dinner right behind the front door during that time. There were 6 people in the house from 3pm-10pm and there was no doorbell or knock. Not even a door tag was left! I wish I can give zero stars!...
I've been waiting for my shipment to come just to find out it's being held at the facility. now I offered to pick up my package so they don't have to go through the trouble of delivering it and because I really need them safety critical and they still haven't reached out for me to do so. Ontrac had ...
If I could give them zero stars, I would. I cringe when I see a business has trusted OnTrac to deliver my packages. REI used them once and I never received the item and remote recently, Walmart used them to deliver a package over $100 in merchandise and I never received it. There are package lockers...
Best Buy purchased was never delivered to my address but ontrac sends a notification confirming pkg was delivered. This company should not be in this business
This company has lost more of my packages over the years than I can count. Mishandling, mis-deliveries and no ability to solve your problem. Shippers/merchants think they are saving money... you aren't. Today I was the victim of ONTRAC again. 4 packages lost, we don't know where they are. Prom...
If there is a No star rating, id give them no star. It happened to me twice, the ontrac driver marked my package delivered but he gave my package to his friend instead of delivering it to me and/or my place of business. It was all caught in camera. The whole deal. Disgusting and disappointing that...
Ontrac is sucks.my package Was delivered just a few hours.but they give to wrong persone.and they let sign other people.now My package is missing.
worst delivery company . nordstrom rack uses them in bay area. the customer is stuck with dealing with issues of packages not being delivered
I worked her thru a phone app like 10 times over the past 2 months. The management team are very pleasant & they really know how to treat employees & temps. I really like to show up & this pretty fast paced back breaking job because of the management team.
DONT LET THEM DELIVER YOUR PACKAGE THEY WILL NOT HELP YOU LOCATE ANYTHING PLEASE RETAILERS STOP USING ONTRAC.
Waited all day for a scheduled pick-up (overnight delivery) that did not materialize. After six phone calls to Arizona (as they will not give me a local number) and another half-day of waiting, still no ONTRAC pick-up!
The USPS could not have screwed up any worse than this. I will never have an...
No patience, the time I went down stairs, the're already gone. Zero costumer service.
my package is delayed for a week and I still don't have it now
They regularly leave packages outside of the gate where they are stolen, even after multiple calls to report the issue. Very often late delivery.
Do not use this company!!! For years I have been telling Amazon to not use this POS company for anything. I repeatedly get my packages left outside my gate where the dope fiends roam around at all hours. I have had numerous 3 way phonecalls with Amazon and ontrac people on and have yet to receive...
Every since Google Express switching to onTrac, on single text or call. The doorbell never rings. The time stamp appear on the tracking does not match with the actual delivered time. Specific instruction to delivery on a date, but delivered on the day before, a day that no one is home.
OnTrac is really bad in delivering packages. They ALWAYS(!) leave packages outside the door in Mission Street in San Francisco for deliveries of apartment occupants. They are too lazy to go to tenants' apartments to deliver the packages, if not deliver to manager's office if no one is home. We ha...
Their corporate culture encourages their employees to be habitual liars because their drivers have to rent their own trucks, they get paid per delivery, and they don't get paid nearly well enough. In order to score themselves some extra cash, their drivers frequently mark my Amazon packages as deli...
Worst delivery service ever! Would never use again..called twice customer service to politely ask to leave the package at the facility and was told twice that they would take care of it and call back. Guess what, none of those people on the phone actually did it. Oh, and I live in an apartment compl...