Generated with AI from 12 reviews on Trustburn · updated 3 days ago
Customers describe the course material as informative and helpful, with some noting that the class is engaging and the certificate is received without problems, while others criticize the security system for being flawed and customer service for being rude or obnoxious.
What does New York Safety Program do?
New York Safety Program offers an online course that takes approximately six hours to complete and results in a certificate upon completion.
Are there any complaints about New York Safety Program?
Yes, critical reviewers wrote that the course administration is ridiculous because the system frequently interrupts users to verify their identity via phone call within a short time limit, and failing this verification forces them to restart the entire course from the beginning.
The course material was informative and helpful but the way the course was administered was ridiculous. They interrupt you frequently and force you to dial a number from your registered phone within 30 seconds and answer a question. If you can't respond within 30 seconds (after two attempts) the fail you and force you to take the course over again!!!
I was on a cell phone with bad service when this happened and I was 75% of the way through the course and had to take it over again!!
I was 4 hours into the online course. The site promoted me to call in. As soon as prompted I called. The recording said I was not suppose to call. It then logged me out. I tried logging back in and the site said I failed the course. I immediately called & spoke with Tina the supervisor who told me they attempted to verify my identity ( not true) two times and I failed to verify my identity so I would have to start from the beginning of the course. There was obviously a glitch on their website because I was not asked two times to verify my identity. Nevertheless there should be another option to verify identity especially in the short amount of time between the log out and when I called. They just wasted 4 hours of my time. Ridiculous
Do NOT take this course. I thew away hours on this. I was several hours in to the course and a security question popped up. I accidentally answered wrong. IMMEDIATELY after NO other security questions. An error message came up and said I have to start from the beginning. LITERALLY from the beginning. I called up and spoke with someone named Tina who was absolutely obnoxious and closed minded. She insisted "the system is flawless" and there had to be 2 other questions before I got the error message. I can GUARANTEE you with 100% certainty there were not. I am a software engineer and understand how systems work. This was a system error. Tina INSISTED she was the only supervisor and there was no other person to talk with and according to NY state law she can't get me back to the point I was in the course. Also, before this ever happened I could tell you Every page has a minimum time average literally 5 minutes - even though they take a minute to read. So you literally have to wait for minutes extra on every page which is why it adds up to hours.
Don't take this course, First they tell you there is no test yet you have to answer 15 out of 20 questions right to pass then they don't tell you but you have to keep your phone in your hand because a window will pop up telling you to call a number with in 22 seconds to verify who you are after you already gave them your drivers ID and home address and your phone number. Then they list a contact number and when you call they take a survey ask you stupid question and then hang up on you. Take the course at a local area school
Horrible staff, I worked for them for less than two months and they let me go without even a warning. Very rude, and discriminatory. Too many employees working there in and out. And very gossipy. Okay if you want to just take the course but not to work for them. I recommend people don't try to apply to work here.
Very happy with the online process Finished it online with my own pace and whenever I could find the time. Thanks a lot. Have taken this before in class from different places, but I would definitely recommend it online. One thing I would suggest when taking it online is always have phone handy and good service. Almost had to start over because I didn't have number out, ready to call.
If I could give less than one star I would. The program is nice and straightforward but the security system is horrible and the customer service is even worse. Do not use this service ever!
Edit - the points came off my license, woo hoo! Sorry about critical review but it took close to a year for this to take affect. the course was really informative and helpful, but customer service is pretty bad, hence three stars.
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