I was 4 hours into the online course. The site pro...

I was 4 hours into the online course. The site promoted me to call in. As soon as prompted I called. The recording said I was not suppose to call. It then logged me out. I tried logging back in and the site said I failed the course. I immediately called & spoke with Tina the supervisor who told me they attempted to verify my identity ( not true) two times and I failed to verify my identity so I would have to start from the beginning of the course. There was obviously a glitch on their website because I was not asked two times to verify my identity. Nevertheless there should be another option to verify identity especially in the short amount of time between the log out and when I called. They just wasted 4 hours of my time. Ridiculous