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Naples Harley-Davidson

4.7· 2,406 reviews
Average ratingExcellent
4.7/ 5

Based on 2,406 reviews

592%
44%
31%
20%
13%
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What reviewers say about Naples Harley-Davidson

Generated with AI from 2,406 reviews on Trustburn · updated 36 days ago

Customers generally describe very positive experiences at Naples Harley-Davidson, frequently praising staff members like Suzi Garcia, Kristi, Karrie, Chris, Donn, and Daisy for their welcoming, knowledgeable, and friendly service, though a smaller share of reviewers note unhelpful staff or poor follow-up.
What does Naples Harley-Davidson do?

Based on the information available, there is no description on file that explains what Naples Harley-Davidson does, so the nature of its business isn't clear from the data provided.

What are the most common complaints about Naples Harley-Davidson?

Looking at the critical 1-star reviewers, the most common complaints are about poor customer service and follow-up, with reviewers describing sales staff as unhelpful, saying their time was wasted, and comparing the experience unfavorably to a competitor like Stu's Indian and Triumph.

AI-generated from reviews on this page. Verify anything important with the company directly.

Jerisue Lasker
Reviews 1

This place changed my mind and opened my eyes to what a dealership should be. To say I'm impressed is an understatement. Walking through the front doors, I was immediately greeted with enthusiasm and welcomed like family. And then I met Suzi G.. this lady... makes the experience feel like you're hanging out with the best friend you never knew you had. Her ability to make time seem irrelevant and her knowledge base was incredible. (To say the least and keep this review short-ish) I truly can't say enough good things about her. Upon discovering the bike and moving forward, the dreaded "dealership" process was anything but. Thank you for that Suzi Garcia! This stand up gal kept it smooth, easy, and hella fun. Thanks to the parts department I feel more than confident in knowing anything I need for my Harley- they seriously have me covered. I'm looking forward to working more with these guys. And when it comes to the service department, they're as real as they get. All of these guys have years of experience so I know, it'll be the first and last place I go for anything I need done. Moving on to MotorClothes, I was welcomed by a couple of angels, these girls will undoubtedly have you covered and protected from your head to your feet if you let them. You should let them ;) Moving on.. What should have been the worst thing about this entire experience is filling out all the paperwork, dealing with insurance and taking care of the financial part, So not the case- Suzi Garcia in the business department made things unimaginably smooth and easy, quick and painless. From my heart I thank you all. You honestly changed my life.

Larry Moller
Reviews 1

I purchased a new Road King with a trade in from Rockstar Harley Davidson. First, the pricing of the new bike and trade in value were great. The best I found. My sales person, Travis, was excellent. He stayed in touch when I first expressed interest in a new bike, but was not aggressive at all, which I liked. Ryan, Ricky, and Joe were great in putting together a deal that worked, particularly Ricky. They were so friendly, informative and professional. I came back the next day for questions. I talked to Kyle, since Travis, Ryan and Ricky were not there when I arrived. Kyle also was great! He immediately addressed my questions. They all made me feel like a welcome customer. Great people! Great dealership! Devin in Parts and Travis in Service were also helpful. I had an Ultra for 10 years. I wanted a Road King with ABS and RDRS for added safety. No matter how good a rider one may be, there s always the potential for that one scary incident. I just don t want to find myself saying I wish I had those safety features. So far, my Road King is fantastic! Thank you!

Thomas 7
Reviews 1

Paradise for lovers of Harley Davidson. You find a great variety of models and accessories, all of excellent quality. They are motorcycles in perfect condition and have a wide variety of services. They have a repair shop and other things. Definitely recommended to visit.

Austin Foster
Reviews 1

Very Impressed! Since relocating, finding a hobby to enjoy in SWFL has been on my to-do list...Today I visited Rockstar Harley and immediately was pleased to see the the layout of all their selection, one of the cleanest and more organized places I've been to! AJ was a great help, not only was he very knowledgeable about bikes and able to answer all my questions, he made me aware of new things and was able to lead me in a direction that would be more suitable for what I'm looking for. Highly Recommend!

Linda Thompson
Reviews 1

Thanks to William Solomon and the sales team for making my experience perfect! If you are looking to buy, you need to go here. Very knowledgeable, friendly and helpful! Rockstar has a great selection of bikes, accessories, repairs, and great events! Everyone is very friendly and fun!

Bryan Kuehn
Reviews 1

Stopped at your dealership on our way to the airport. As we were extremely pressed for time and after a certain sales lady snubbed us, Rebecca came to to our rescue. All 7 of us were able to come in a few minutes early and purchase tee shirts to commemorate our trip from Ohio. Rebecca was so super friendly and accomodating and made sure we were happy with your dealership. Thank you Rebecca for making us feel so welcomed from Cleveland, Ohio...

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