I also don't understand the negative reviews. The prices are very fair, and any outage due to extreme weather has been resolved quickly. I haven't had to call except setting up my account a little over a year ago and the employees were helpful and professional.
I contacted Mountain view today to ask the cost of a yard light on my property. Receptionist answered and ask how she could help me ,I said looking for the cost of a yard light after an extended length of hold time the receptionist came back on the line to tell me that I would have to go on the web...
When I called to set this up they told me there might be a deposit required, but as I have good credit and pay my bills none was required. Almost every one of these complaints is because the people don t bother to pay their bills. Pay your bills=keep your electricity. Don t=get shut off. Pretty cut ...
10 minutes on hold, talked to 2 employees and had to leave a message for the "right" person regarding rebates.
Emergency service during outage is completely missing. For a utility that breaks as often as they do, you would think they could at least get that part right.
Anyone using Generac or other backup equipment? I bet their service is better
This is starting to get old power out again lost power just around 2:00 pm 03/14/2020 now I m told we could be out for until 11:30 pm am the 15th were just filled are freezer these outages are costing me money it sad that we have no choice but to have you as are provider
Super expensive poorly run service. I only use this company because there is no other electric provider in my service area. I can not wait to move from this area. This company honestly sucks!!! If you don't have to use them, DONT! I have to go through four different companies for electric, water, tr...
Restored power fast considering the terrible conditions. Thank you for your hard work
No solar rebate program. Xcel energy offers up to 60%.
Appreciate the service I receive from MVEA. They are always SO professional and courteous when I call..best customer service in town!
Absolutes worst company as far as Green user are concerned. They make their decisions to punish low power users by raising their connect fee by 15.2% !!!!
And they justify it with complete BS logic!!!
They try and say that the cost of delivery has nothing to do with the amount of electricity ...
Worst utilities company I've ever dealt with. They find any reason to take more money from you. I paid half the bill they said it was fine if I paid the other half when I got paid 3 days later. When I was at work they proceeded to turn off our electric when I had done a payment over the phone that d...
Terrible. Customer with them for 14 years, never missed a bill or even late, then I sign up for auto-pay, things get messed up, 1 bill gets missed for $148, and before the next bill is even out (that is less than 30 days from the prior bill due date), they come by and turn off my electricity. Wha...
My power is out and their website to report outages is down and their listed phone number will not work.
If I could give this company 0 stars I would asking for 300.00 deposits because of a late payment even after paying the balance in full
Although I have had no problem with MVE since 2005, recently my experience has been bad. I had a tenant at a single family resident that was using excess electricity (they were growing a lot of weed & got busted). So cleaned up the property, moved new great tenants in. Now my tenants are required...
Absolutely horrible customer service. If had a choice would never use this fake co op. There is a strong reason why there is so many 1-star reviews. Very user unfriendly site, especially in regards to moving.
Great dependable service. Mountain View has been our electricity provider for 21 years. Talking with friends who have other providers, we have had a lot less interruptions and or outages. They have been helpful and courteous with us.
I've experienced excellent customer service from Mountain View Electric for the past 37 years at my home North of Falcon. Mountain View Electric has higher electricity rates, but it seem most of this additional cost is due to the low density of population compared to municipal areas.
Thank you for your hard work yesterday. We were not expecting power on until Thursday afternoon. We were totally shocked and so very grateful for power Wednesday evening. Thank you again for your hard work on a day when many people didn't go in to their office jobs; I can't even begin to fathom ho...
Our electricity has been going off daily...sometimes more than once. I would like to know why. It is very annoying especially when you have small children and numerous devices using wifi.
Great company, replaced our blown transformer in less than an hour!
TLDR: Decent service, but ridiculous flat rate monthly grid access fee.
No issues with service. They do their job on that end. However, the flat rate Grid access fee is ludicrously high. I cringe every month looking at that compared to how much I spend on the electricity itself(~50% additionally ...
Why in the world would a "member owned" coop, only be open 4 days a week? I called about a street light outage 3 months ago and was told that it is the responsibility of Cherokee Metro (who bills us for said street light). Cherokee says it's the MVEA who takes care of the street lights. I don't c...
No other options out here unfortunately. Ridiculous extra fees and very poor customer service
The $300 deposit seems ridiculous. I pay $1200 a month for rent. I don't think an $80 electric bill is going to trip me up. Also, the cost seems very high after coming from colorado springs utilities.
So my wife and I sold our house because my wife was going to basic training. I tried to shut off service to the house and cannot because while I'm an authorized user I'm not the main. This means for the next three months while my wife is in basic I will be paying for the new owners electric bill or ...
This company is a glorified racket posing as a utility company. Avoid at all costs.
This is the WORST EVER company. They will shut off your electricity for nothing. I understand that they want there money but this is crazy. I admit that I have been late to pay however it gets paid but to add on 360.00 deposit because I am late a couple of times COME ON PPL!!!!!
there is NO love NO...
The price with electric through them is outrageous the only reason anyone goes through them is because they have no choice if they aren't within Colorado springs utilities. I only use 30 dollars or so worth of electric and to be charged a grid access fee of the same amount is ridiculous. UPDATE : th...
Criminal Utility Company. MVEA is making every attempt they can to make it impossible for your home to have solar power. They do this by lowering the cost for electricity and charging you a ridiculous connection fee. It's a shame to be fighting clean energy, but MVEA still doesnt feel like they are ...
Already disappointed and I just started with them
I bought a new house and I haven't moved in yet. I received a door hanger saying I had 2 days to register my new account or they WOULD SHUT OFF MY POWER.
Thankfully I did recieve that notice and my heat wasn't shut off in the middle of the wint...
With this blizzard we've had our power out for over 24 hours, but it's the best family bonding time we've had. After the cell phones died we even began to converse
I never had a power outage until after the fire of 2013 they laid new lines and poles(of course above ground) and now have outages all the time and for hours longer while their monthly fees keep going up. Please dont comment on stupid reasons not under ground cause i dont care lived with both never ...
Nothing but good things to say about Mountain View Electric. Even during the Covid situation, I've found them to be responsive and efficient. I had to have the meter pulled today for some electrical work and they showed up on time, despite me having to reschedule the appointment three times due to l...
There is no customer service with this company. They cannot pick up the phone to tell you when they are coming. They just show up at your door. Leslie, (Unknown Title), showed up at my door unannounced after I had surgery to change our meter and pressured my wife into turning off our power effective...
I have lived in the Colorado Springs area since 87 and moved to the east side 3 years ago to get away from the crowds, never thought my utilities would double in price with that move! Very dissatisfied with the cost of electricity and the lack of willingness to help residents when your in a pinch an...
I have been a MVEA customer for almost 3 years. I have never had ANY problems with MVEA. My service has been quite good with few outages. My transformer got struck by lightning and the crew was out there very quickly, working until dark to get my power back on. I pay my bills on time so have nev...
Big surprise has only 1.5 stars! Horrible electric company. Poor customer service just want your money to provide a sub standard service. Very disappointing that this is the only option. if there was an opportunity to have another electric service I'm sure I wouldnt be the only one to jump on it.
They assisted my electrician to get the work done in 20 minutes instead of the two hours I thought it was going to take thank you Mountain View
Ummmmm, if you don't pay your bill, your energy might get shut off. If you have poor credit because you aren't responsible enough to pay your bills, then you may have to pay a deposit. The people who gave 1 star for those ridiculous reasons probably have bigger issues than MVEA.
I haven't even started service and to find out what the process is RIDICULOUS to say the least! This is our only choice and what I hear you have to also pay a grid fee??? SERIOUSLY?? They also have very personal information that is stored is personal computer's oh okay that seems like a hack waitin...
Terrible service and we are FORCED to use them because they are the only ones in Peyton. I think they suck because of that. They do NOT call ahead for work done to the lines. I have 3 small children with no electricity (no water, no access to the fridges, etc.)... I couldn't even prepare for an outr...
This storm was crazy, and we lost power for quite some time. I understand that there were so many people out and I know how hard it is to get everyone back up and running after an act of god. Thank you all for your hard work in blizzard conditions to get everyone's power back on! I know you all w...
Added another deposit , saying to pay again after screwing me over again. How do I catch up
We had to call Mountain View twice to assist with issues with our power box (not their fault) and they came out IMMEDIATELY both times. The MV workers on the phone and in person were super polite and helpful and accommodating. We were very thankful for their expertise, attention and speed.
I've been desperately trying to make my home more energy efficient, I really hate $400.00 bills in the winter. I'm freezing, in the dark and do minimal cooking. Now my hot w water heater is out, called Mt. View for recommend energy efficient water heater information they recommended the brand they s...
We reported a power outage during a blizzard. They immediately sent someone to fix it, and we had power back on within the hour. We also received several status calls during that time to let us know the progress. Excellent service!
36 years of having service with MVEA. Very happy. All ulitities have challenges with weather and other disasters especially rural electricity. Mountain View has always been responsive and great to work with. I enjoy the great customer service, hard work and great people. Billing is easy and straight...
I moved here from TX and found they wanted to charge me 900 dollars for deposit bc they go off the past three months of the last person who lived in the home. The last person that lived there was busted for a grow house...it was on the news and that's why his bill was over 300 A month. I do not grow...
They are honestly as bad as everyone says. It's sad this is the only place that provides service for some of the springs. Customer service is horrible. It's a hassle even getting your outrageous security deposit back once you shut off their service.
In Elicott, we had been in this blizzard for over 24 hours without power. The power literally went out as soon as this storm started, before we even woke up. (it finally came back on, AFTER this mess was over with.) We had to turn on our gas oven and light it manually for what little heat it can giv...
Always have the most pleasant experiences with MVEA. The customer care team consists of polite people who know their job. I'm shocked that reviews are so negative when we have received nothing but the absolute BEST service in every way.
I have never had issues with my service with this company even through the crazy wind and hail that hit Midway. I will say that Colorado Springs Utilities is much more reasonably priced considering I pay for ONLY electric with MVEA and not everything like CSU. However, I have always had great custo...
In response to ur response we did that when we opened our account with u. U guys didn't process it. Normal B's from u guys. Think I just want free money.
These guys are crazy, they want a deposit to open service, but then will only give it back when you close service or move. Great scam if you ...
One of the biggest storms in years in Monument/Colorado Springs - widespread power outages and we cant even get updates on how long the power outages are going to last because your phone lines are not working and neither is your website - unbelievable...
We called Mountain View Electric to update some old wiring and fuse boxes at a building renovation project in Newville. Scott, Kerwood and Elton updated, rewired, threaded and had it all done a 2 days. A few weeks later, they installed our camera system. Thanks so much for your knowledge, SPEED a...
Super easy to sign up for service and the woman who I spoke with was very friendly and helpful!
worst electric company I have ever dealt with. I just moved here, had power for almost a month and They shut off our electricity while we were out for a little over an hour. Made no contact prior, phone call nothing. Our bill amount was paid. They shut off our electricity, it was freezing and dark i...
I called a few weeks ago and asked for a manager to contact me in reference to a credit being issued. I requested the credit because I had 2 power outages in the same week. I was having my babyshower at my house where my guest went unfed because of my power being out. There was no real storm or reas...
Called with a simple request to see if they service a certain location. The lady put me on hold both times and I never talked to a real person. When I called the third time she said she couldn't do anything else to help me. Thanks a lot.
Worst company I ve ever had the displeasure to work with. We paid the large (outrageous) deposit when we first moved in. Now we ve been living in our house for 7 months and tried to switch the name on the account. They re telling us we need to pay the deposit again. Again! We already paid it! Now th...
Would give zero stars if I could. Tried to call 5 separate times to get through to put our utilities on notice to end but got sent to the call center every time. and apparently the call center cannot do anything about it i have to talk to another kind of representative, but that representative is ne...
We haven't even begun our service with this company yet and it has already been awful. We moved here from Florida and never in my life has it been so difficult to start service with an electric company. First off we have to "apply" for service, what kind of nonsense is that? and the customer service...
Please do some DD research before buying House in areas that have this Mountain View Electric as Electricity provider. Worst utility provider charges like a money hungry wolf knowing that we do not have choice but to keep paying. i have ever known, ridiculous and alien type of Flat rate and on top o...
In 28 years I have never had anything but exceptional and personalized service from Mt View Electric.
I got an email from them today at 9am and because I work 12 hour shifts do not have access to my phone for emails, only texts and emegency calls. I check all me emails after work. So, the email say that MVEA is threatening to shut off my electricity due to non payment and if not received by 12/28. T...
WHY aren't our power lines under ground?? Is Mountain View Electric going to reimburse it's customers for perishable food they lost because the power lines AREN'T underground!?!?! Frustrating!!!
Can't even call to report an outage. Seriously you guys make enough money to provide mountains of better customer service than you do.
It's very difficult to get anything done. The office has no idea of what is going on. RUDE, and that does not even cover it. Excessive fees. It's like they try to pull meters to rake in the money
I'm trying to figure out how an electric monopoly is legal?
Really wish they would provide renewable energy credits. Seems like they don't want to help the environment or limit the need for fossil fuels. Also the 300 dollar deposit on sign up is BS. If I have the credit to buy a house do you really think my piddly electric bill is going to be a problem?
Our electric went out during the Covid-19 quarantine and a windy Easter snow storm. MVEA got it up and running within a couple hours. THANK YOU. With all our food in the freezer and no where else that we are able to go to be warm we are very grateful for your service. Thank you for getting it t...
Local Monopoly...Installed a solar system with State $$...Mt View raised the "interconnect fee" from $20 to $40 a month...Just for the right for me to connect to the "grid" I'm turning mine off as its cheaper to just buy energy then produce it.....What a waste... Thanks Mt. View...
Im not sure if their Higher than other companies , But I will add that i believe their service to be acceptable, I was behind on a payment and received a courtesy call . I promptly called and they informed me of my passed due and the lady was very polite . I felt they helped me avoid further issu...
Very Impressed! We had MVE run electricity to our 40ac plot of land and had nothing but a great experience. Their team kept tweaking our poles and seeing ways to run the power in a way that work work efficiently but also give us the best price possible. From start to finish the communication was gre...
$23 for a grid access fee, each month. Electrical boxes throughout community are gaudy and CROOKED! Talk about making a brand new community look cheap.
Great company that follows up and gets things done!
We had an outage this morning, called them and they came right away, great customer service.
Where is the zero star! We have been a loyal customer for eight years, never missed a payment or late. We have been on auto pay the whole time. We sold our house and notified them. We assumed the last bill would come through our auto pay. We moved a few miles away with a new company, never got ...
The lady who answers the phone is very kind. She took several of my phone calls and didn't stop until she found someone for me to talk to. Dan is very kind as well. He squeezed our appointment in so we could have our power turned back on after we had some fire damage. They both understand the human ...
*An update from a few weeks ago I had an issue and was connected to Debbie, who resolved my issue faster than the entire company combined. She also gave me a follow up call about a bill that was accidentally double-charged to make sure everything was taken care of and to offer any additional assista...
Any company that works in a blizzard is first rate to me
Been with them for over 3 yes. In that time I have never not paid a bill. I have always paid. When I signed up they made me pay a deposite of 400.00. I had no choice because they are the only service available. They use this to make sure you know they own you. I moved to another neighborhood and cal...
I'm surprised by all the bad reviews, each time I call a real person answers and then directs my call and then answer my questions within two or three minutes. So far so good.
Got to show appreciation where it's due- Thanks for making it easy to pay online. Extending that to 2020, what do you think about adding easy bill pay app providers like prism, etc. ??
I'm also thankful for all the communications from Mountain View Electric. You guys are great. The crew in the fi...
Stupid website that never opens on any device. I haven't received a bill in two months and don't want my service shut off in the middle of winter. Lady on the phone was slow, unhelpful, took forever to end up telling me she couldn't help me set up auto payments over the phone. I want a new utility c...
By far the worst utility provider in the Colorado Springs area. I truly wish that Colorado Springs Utilities could handle our utility services as MVE truly only wishes to steal customers money.
No customer service. Outages often. No other choice.
The automated phone is a joke
My power goes out and I call there phone system disconnects you
They are a joke
I'm honestly a little surprised by all of the negative reviews. MVEA has always been very professional with us. As a matter of fact, they've been incredibly understanding and sympathetic when we have had power issues, any concerns or complaints or billing issues. I spoke to a very nice woman (I forg...
Rates too high and HORRIBLE customer service hours. Not open Fridays, really??
waited on the phone for 15 minutes just for rosie to answer and say i can not answer your question i will have someone call you back... Really? tell me you dont know right away instead of having me wait for 15 minutes then telling me this. I have things to do but apparently customer service doesnt m...
Not a trustworthy company. They say one thing yet do another.
Terrible company, I've lived out here for a couple months and the power seems like it's constantly out. I've never lived somewhere with such poor service, and it's not just out for a little bit, it's out for hours, total garbage pile of a service! Don't give your automated response either, that frus...
$445 deposit. Fkn bullshit. Would put negative stars if I could. They are not even open half the time. Go solar people!!
Day 3 of no power or heat in yoder. Just read in the news a man froze to death just south of us. Wonder if I can use the weather as an excuse to not pay my bill. They do to skirt their responsibilities .