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Moss Glass

4.6· 18 reviews
Average ratingExcellent
4.6/ 5

Based on 18 reviews

578%
411%
36%
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16%
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What reviewers say about Moss Glass

Generated with AI from 18 reviews on Trustburn · updated 9 days ago

Across the reviews overall, customers frequently describe Moss Glass positively, with comments highlighting great service, reasonable prices, knowledgeable staff who handle tricky jobs, and a willingness to go the extra mile.
What are the most common complaints about Moss Glass?

Based on the critical reviews on file, the main complaint involves difficulty scheduling work, with one reviewer describing repeated calls without resolution and a frustrating experience being told to call back later, and another noting that the needed glass had to be ordered rather than cut on the spot.

AI-generated from reviews on this page. Verify anything important with the company directly.

katanakeith
Reviews 1

I came into Moss Glass with the double pane window from Hades. The stops holding the panel appeared to be melted and Chad was having problems getting them out. He didn't give up and found a way to take them off. The glass that they measured and ordered fit like a glove and it looks fantastic. I will be back the next time I need another. I just won't tell Chad I'm coming. LOL

John Modglin
Reviews 1

Just a heads up on my experience with Moss Glass:
Mostly very hard to schedule work with Moss. They have some jobs that are bigger than what we needed done. Completely understandable. Nothing was ever accomplished by just one call. Being invited to call back later is a frustrating way to do business. My impression is no one cared either way about fixing our window(s.) After many calls we gave up and found someone else. Then we received a call to schedule work (THREE weeks later) and we were told that glass was ordered and they wanted paid. GOOD LUCK!

Jessica Marshall
Reviews 1

I live in an older home (built in 1908) and recently one of our old, lovely, decorative windows was damaged beyond repair. Debbie, Chad, and Bart were easy to work with, friendly, listened to my concerns and questions, and did a fantastic job at replacing the window with a beautiful piece of glass at a very reasonable price and in a short amount of time. I would highly recommend Moss Glass to anybody!

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