Grant Gaskins exhibited complete disrespect during negotiations of pricing on a vehicle I was interested in. Laughed, mocked, and spoke sarcastically. Definitely not professional behavior. I will take my business to 1 of the other 12 BMW dealerships I emailed in regards to my purchase and give m...
My sales experience from start to finish was quick and efficient. There was ZERO back and fourth about anything and I really appreciated that. I have already bragged to several people to come here and I have also received non stop compliments on my new BMW my sales person was Mr. Cousin and I will...
Dropped my car off for an oil change on a Thursday morning at my scheduled 8:30am appointment. No loaner cars available, which was fine and understandable being that I would only be getting an oil change which should only take a couple hours max plus they were booked out a month . The entire Thursd...
Excellent customer service as usual. Wes was very professional. He communicated well with us regarding what repairs and services that needed to be done. We did not feel pushed to do the repairs or services. Surreal was very accommodating. He looked tired when I picked up the car, but he did help me ...
I came all the way from Shreveport to get the car it was not fully loaded like the female representative stated which was still fine but no inspection sticker I m car I asked that everything off my old car be taken off she didn t have anything put on the new vehicle she was unaware of any features o...
I have to say my very first experience with BMW. They were on point. I never felt comfortable leaving my car for any repair. Until now! Thank You so very much Mr. Dung DT Tran. Your professional advice was amazing. Shot out to the Lady next to you because there nothing in this world better th...
I recently purchased a vehicle from BMW/Mini of Arlington and for me customer service is the most important thing. However, customer service
is clearly not valued at BMW/Mini of Arlington. The service I received was nothing short of appalling. It was simply the worst customer service I have ever re...
BMW of Arlington does not offer the same courtesy to all clients. We have an older model 2005 530i. We took it in at the beginning of the year and purchased a new battery. A week ago, the car wouldn t start. Turns out the battery was bad. We contacted them they said we need to bring the car in so we...
I m very impressed with BMW of Arlington! I will be going back. Wes was professional and kept me up to date with my car. Was able to pay online without having to return to dealership and communicated with me via text. When it got to late to pickup my car, he sent a valet and delivered it to me the ...
I had such a wonderful experience at BMW Arlington. Everyone was so attentive. I originally went in for a service and came out with a purchase. I would like to let everyone know that Wes and Mr.Cousin are very hard workers. I also would like to thank the finance team they were very efficient and und...