Grant Gaskins exhibited complete disrespect during negotiations of pricing on a vehicle I was interested in. Laughed, mocked, and spoke sarcastically. Definitely not professional behavior. I will take my business to 1 of the other 12 BMW dealerships I emailed in regards to my purchase and give my money to the dealership that handles their customers with respect.
My sales experience from start to finish was quick and efficient. There was ZERO back and fourth about anything and I really appreciated that. I have already bragged to several people to come here and I have also received non stop compliments on my new BMW my sales person was Mr. Cousin and I will for sure do as much business with him and this dealership as possible based of my my recent experience. Thanks again for the amazing car and spectacular service!
Dropped my car off for an oil change on a Thursday morning at my scheduled 8:30am appointment. No loaner cars available, which was fine and understandable being that I would only be getting an oil change which should only take a couple hours max plus they were booked out a month . The entire Thursday come and go with no update on my car. Finally received an update the next day mid-morning. There was a problem, engine light came on during checks and a part had to be ordered. First I heard of it. Later that afternoon my car is done. I pick up my car, leave maybe 3 block and the engine light is back on. Immediately turn around and drop the car back off. This time they have a loaner car for me, just 2 days later, but they were booked out 30 days?? Fine. The next day, pick my car up mid-afternoon. All seems to be well. On my drive home, I discover $20-25 in ones (valet tip cash) had been stolen from arm rest as well as a gold plated necklace that had a picture of a deceased family member on a pendant. Won t be retuning.
Excellent customer service as usual. Wes was very professional. He communicated well with us regarding what repairs and services that needed to be done. We did not feel pushed to do the repairs or services. Surreal was very accommodating. He looked tired when I picked up the car, but he did help me with great attitude. Recommends this place for your car needs. There is a lot of great people working there.
I came all the way from Shreveport to get the car it was not fully loaded like the female representative stated which was still fine but no inspection sticker I m car I asked that everything off my old car be taken off she didn t have anything put on the new vehicle she was unaware of any features on the new vehicle had none of the paperwork ready the guy who did the financing on the car had nothing ready had to sit there for several hours they could learn a thing or two from the salesman in Shreveport if you want something to drink she offered me a drink from the vending machine when he we had to purchase in Louisiana I would have been offered a lot more
I have to say my very first experience with BMW. They were on point. I never felt comfortable leaving my car for any repair. Until now! Thank You so very much Mr. Dung DT Tran. Your professional advice was amazing. Shot out to the Lady next to you because there nothing in this world better than a Beautiful Women bring you your car.
I recently purchased a vehicle from BMW/Mini of Arlington and for me customer service is the most important thing. However, customer service
is clearly not valued at BMW/Mini of Arlington. The service I received was nothing short of appalling. It was simply the worst customer service I have ever received. I purchased a vehicle at this particular dealership and I would like to start off with day one. It started with Chelsea reaching out via text and during the conversation I informed her of everything pertaining to me purchasing a vehicle including all the barriers and obstacles. Our conversation continued with me heading out to the dealership and asking her to have the "awesome options" ready. I feel like I was lied to and taken advantage of during this process. Based on the
face to face conversation with Chelsea I was under the impression that I was leaving in a countryman. To my disappointment that didn't happen due to lack of listening and communication by Chelsea. By the end of this process I did purchase a vehicle which I had to leave due to it needing to be serviced. Chelsea informed me that she would be able to deliver the vehicle to my home on Tuesday. Tuesday came and there was nothing but excuses as to why the vehicle wouldn't be delivered. During the purchase I overly communicated with Chelsea that the rental in which I was in was due back on Tuesday. With that being said I was not accommodated for the inconvenience. Wednesday morning came and I received a phone call from Kenny advising me that the car yet
again is not ready. As being stated here again lack of communication. With all due respect this information should have been relayed to me the day before not the day of. After several conversations with Kenny the car
was finally delivered and I was highly unsatisfied with the conditions. I reached out to advise Kenny the car had arrived and the condition it was in but was unsuccessful. With no return call I then placed a few more calls with no response I then reach out to Mo (General Manager) from the lack of communication. I finally received a call from Kenny on Saturday morning and was able to discuss the conditions. After the conversation he advised me to bring the vehicle back. Chelsea reached out to me
via text on Monday to inform me that the vehicle was ready for pick up. I advised her the day of that I would be out late that evening to obtain the vehicle. Needless to say the vehicle was in the same condition. I reached out to Mo via email to advise him of the experience and I received no response. With this being said now I see why I received this type of service because it starts with the head. This is the worst experience I have ever had with a dealership.
BMW of Arlington does not offer the same courtesy to all clients. We have an older model 2005 530i. We took it in at the beginning of the year and purchased a new battery. A week ago, the car wouldn t start. Turns out the battery was bad. We contacted them they said we need to bring the car in so we had it towed. First, they lost the car, then found it. Then they lost the key and still haven t gotten back to us. What s the plan just keep the car there and hope we forget about it? I know our car is an older model but does that mean we get pushed to the bottom of the to do list?
I m very impressed with BMW of Arlington! I will be going back. Wes was professional and kept me up to date with my car. Was able to pay online without having to return to dealership and communicated with me via text. When it got to late to pickup my car, he sent a valet and delivered it to me the next day. Quality customer service.
I had such a wonderful experience at BMW Arlington. Everyone was so attentive. I originally went in for a service and came out with a purchase. I would like to let everyone know that Wes and Mr.Cousin are very hard workers. I also would like to thank the finance team they were very efficient and understanding. Great experience!
bmwofarlington.com
