Metro TV Audio Tech

3.8 · 132 reviews
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The Pizza Bear
Reviews 1
2020-10-19 10:23

Was looking for a reputable appliance service comp...

Was looking for a reputable appliance service company to fix my washer, Google came up with a few suggestions. This company was one of them. Reading through the reviews, I will stay away. The responses given to the unsatisfied customers is extremely malicious. Instead of extending hostility, they sh...

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Shannon Hughes
Reviews 1
2020-09-27 11:05

Awful customer service! THE WORST. The individual ...

Awful customer service! THE WORST. The individual that answers/makes the phone calls is inconsiderate, rude and lacks the knowledge of what great "service" is. Do not waste your time even if they contract with your manufacture. Reading through the responses the owner provides to unsatisfied customer...

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Jeff Krings
Reviews 1
2020-09-26 04:13

I sent in a customer's Pioneer car stereo to have ...

I sent in a customer's Pioneer car stereo to have a button replaced under warranty on Nov 23rd 2015. Since then I have experienced a sever lack of communication trying to get this completed. Today on Feb 23rd 2016 I called down again for the 3rd or 4th time to check the status on the repair. I wa...

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Jan Denton
Reviews 1
2020-09-17 18:20

Metro TV went above and beyond. Corine was so help...

Metro TV went above and beyond. Corine was so helpful in a situation that she and Metro TV would not have had to do for me. I was having issues with a product ordered from Home Depot and whirlpool. Corine spent much time Working with warranty department. Then their service man stopped by because he ...

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Suzie Johnson
Reviews 1
2020-09-13 18:14

If I could give ten stars I would. A young man fro...

If I could give ten stars I would. A young man from this company can to fix my dish washer. He was humble and courteous. Did not vote me with tech talk but explained in a very simple what was wrong. He left his area clean and I would not mind having him back again. This guys name is Tyler, he is tal...

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Kelci Muehling
Reviews 1
2020-09-12 22:40

Tom was on time and got the job done in a timely m...

Tom was on time and got the job done in a timely manner. He explained everything to me and was very helpful. He did a fantastic job and I'm very happy with his service and the professionalism and helpfulness of the employees I spoke to over the phone.

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D. H.
Reviews 1
2020-09-07 11:45

I will echo what Cris Sahner posted; we were sched...

I will echo what Cris Sahner posted; we were scheduled to have our refrigerator serviced today, 09/17/2019 between 12p 4p, took the afternoon off and thankful that my wife called in to verify the time they were coming out .yup, not even on their schedule. Best they could do was try to troublesho...

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Sean Swain
Reviews 1
2020-09-05 06:55

TL;DR: they took my money, didn't do anything, and...

TL;DR: they took my money, didn't do anything, and are unresponsive. Ask for someone else if your warranty company assigns your repair to this place.

I submitted a request through my home warranty company to have my oven repaired. These guys called me very briefly to see what was wrong, OK that...

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Kimberly Meschede
Reviews 1
2020-09-03 21:17

Working with this company has been a nightmare. W...

Working with this company has been a nightmare. Working with Metro and the insurance company to fix a broken washing machine has taken over 5 weeks now and I am still without a working washing machine. Metro has canceled their scheduled appointment with me to fix it now for the second time and wil...

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Nicole Wegman
Reviews 1
2020-08-28 04:43

This place has horrible service! I explained to Bi...

This place has horrible service! I explained to Bill my sensor dry wasn t drying my clothes. He indicated it was because the vent tubes were clogged with lint. I said I just had brand new tubes put in. Bill told me I had no idea what was wrong with my dryer just like the women he had before me. H...

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Jay Dilts
Reviews 1
2020-08-25 09:50

I bought a lemon Samsung washer. After going roun...

I bought a lemon Samsung washer. After going rounds with Samsung customer service we called around and ended up speaking to these guys. They helped us work our way around the Samsung customer service and get the repair covered. They showed up on time. Clean and polite. Removed shoes at the door...

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Kam Rokon
Reviews 1
2020-08-18 01:51

I've honestly never dealt with a worse company/ser...

I've honestly never dealt with a worse company/service than these guys. Wasted a lot of time trying to find out information about my repair for the 4 months they had my product, which never ended up getting repaired by metro. I was told different stories by multiple employees there everytime I call...

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Rob Else
Reviews 1
2020-08-12 00:40

We would leave a 0 rating if we could. This is ab...

We would leave a 0 rating if we could. This is absolutely the worst repair company we have ever worked with. We are going on 20+ days without our washing machine, with our family of 7. They attempted to diagnosis the problem over the phone only to find out it was the wrong parts. That was after ...

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Kim Town
Reviews 1
2020-08-11 01:21

Whirlpool scheduled us with them to do warranty wo...

Whirlpool scheduled us with them to do warranty work on our refrigerator. When they called me to verify the information, they said it would be cash when they arrived. I told them that the parts I needed were under warranty (my problem was diagnosed by someone that did not do warranty work for Whir...

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Arthur Scott
Reviews 1
2020-08-09 09:14

Person who answered the phone attempted to diagnos...

Person who answered the phone attempted to diagnose the problem with my washer over the phone. I already had an appointment set to have it fixed on Tuesday. She said it would take 5 to 7 days without even looking at the product. When I challenged and noted that it was poor judgement to diagnose ove...

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Cris Sahner
Reviews 1
2020-08-08 02:42

If you buy a service contract from the Mart and th...

If you buy a service contract from the Mart and these schedule a repair with these guys, run..Expect a call back saying that the scheduler does not know our service schedule and this company will have to change the appointment. When i get a warranty and need service work i would expect the people co...

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Tom Springer
Reviews 1
2020-08-02 11:17

Tom was very professional and was courteous when c...

Tom was very professional and was courteous when calling to verify he was in his way. When he showed up, his professionalism continued and he explained what he would be doing and what caused the initial issue. His knowledge of the problem and his quick turn around time in resolving the issue was exc...

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Carolyn Holmes
Reviews 1
2020-08-01 14:17

First appointment was 4/27/20. Then received a cal...

First appointment was 4/27/20. Then received a call on 4/30/20 that part will be ordered. They said it sound like belt was needed and it would take 5 to 7 working days to receive. Received a call 4/30/20 the technician would come to my
Home 5/1/20. Tom called said he was on his way problem wasn t ...

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John Hesler
Reviews 1
2020-08-01 13:10

I love this place I would highly recommend it to a...

I love this place I would highly recommend it to anyone with electronic problems I was talking to a very nice lady on the phone she was helping me through the whole thing and she told me what they were going to do to fix my washer and how many day it would take to fix I love this place so much I wil...

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Susie Stanley
Reviews 1
2020-07-25 20:45

I recently used Metro to repair my washer. After ...

I recently used Metro to repair my washer. After explaining their process to me, I understood that they were trying to be as efficient as possible while they are dealing with proceedures that the warranty company has them follow. I tired to give my model and serial #'s to the warranty but they sai...

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Sandra Martin
Reviews 1
2020-07-25 04:49

My microwave needed servicing right before Christm...

My microwave needed servicing right before Christmas, and I was so afraid I wouldn't have it to make my holiday treats in time.. Bill made sure that it was checked quickly, fixed and brought back to me just in time! I would absolutely recommend them to anyone! Thank u again, Bill!

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Frank Palombo
Reviews 1
2020-07-19 16:03

Service was very fast and efficient. The company w...

Service was very fast and efficient. The company was very professional. Gary Ortiz, the Service Technician, came exactly when he said he would. He was also very professional and did an excellent job. I would highly recommend this company.

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James Vankirk
Reviews 1
2020-07-13 18:34

Our experience was way different than reviews othe...

Our experience was way different than reviews others have written. Had problems with a Samsung refrigerator - the ice maker. Metro was fantastic. Metro had to order the parts and deal with warranty all of which was handled in timely manner. They arrived and fixed quickly, giving us a complete de...

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tocajoca
Reviews 1
2020-07-11 01:38

Had a speaker surround refoamed and got it back an...

Had a speaker surround refoamed and got it back and the work on it looks horrible.... glue everywhere!!!! Not 100% sure way but there is glue all over and around the cone that was not damaged or needed repair in the first place!!! I would never go back to this place again!!

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Dana Spears
Reviews 1
2020-07-08 16:30

Warranty called them to repair my washer, called f...

Warranty called them to repair my washer, called for the serial number (I am at work and don t have the ability to look at my machine). I called back with the information from my warranty, she returned my call and mentioned it wasn t a full number. NOT ONCE did they mention they weren t coming out t...

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Chad Maun
Reviews 1
2020-06-25 07:46

I had a microwave go out 2 years after purchase. T...

I had a microwave go out 2 years after purchase. They came out, took it, and fixed it and worked with GE to get the repairs paid for even though it was not under warranty. They were very professional and responsive. I would highly recommend this company!!!!

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Mike Houston
Reviews 1
2020-06-23 16:19

Metro Appliance was the authorized technician for ...

Metro Appliance was the authorized technician for my extended warranty service on my dryer. They were excellent to work with. They kept in communication about parts and service and were quick to schedule a follow-up appointment to fix the dryer. From the time I started the warranty request to the ti...

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Josh hughes
Reviews 1
2020-06-21 12:00

By far the worst company I have dealt with. One st...

By far the worst company I have dealt with. One star is being too generous but I can t give zero. Made an appointment Wednesday to have someone here Friday between 8-12:00. Got close to 11 so I called to see if there was any idea when they would be there, only because I took the morning off of work ...

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Aaron Repp
Reviews 1
2020-06-10 22:27

This company has horrible communication skills. I ...

This company has horrible communication skills. I took my tv in and they said they would look at it in the next few days. Almost a week passed and no word from them. Finally I'll call down to see whats up. The man on the phone had to go find out what was up with my tv and when he returns he says its...

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Rodney Hunter
Reviews 1
2020-05-25 09:07

Please read the other reviews on this company and ...

Please read the other reviews on this company and never do business with them. We put in a warranty claim on a Samsung dryer purchased from Nebraska Furniture Mart because the heating unit went out. We put in our claim on Sunday and we were told that they would be out on Tuesday to repair. Monday we...

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Donna Urzendowski
Reviews 1
2020-05-14 03:13

Excellent experience.

Excellent experience.
The technician called before coming, he came on time, got my stove fixed pretty fast and was very knowledgeable. I highly recommend.

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Frank Robinson
Reviews 1
2020-05-03 09:44

I see some negative reviews for this company. I ha...

I see some negative reviews for this company. I have had great experience with them. They serviced two of my Appliances. My refrigerator and dishwasher. They asked me what was wrong with them, based on my description of the problem, they ordered the parts needed and got them fixed within 8 days. I w...

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Pam Schindler
Reviews 1
2020-05-02 23:57

I have one of those Samsung washers that was recal...

I have one of those Samsung washers that was recalled a year ago. It broke just under one year later, and luckily it was still under the recall warranty. Samsung contracted Metro to fix it (they are an authorized Samsung service center). They were GREAT to work with! Matt knows his stuff, was very f...

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estelle gustafuson
Reviews 1
2020-05-01 16:10

I called your store on Thurs 10/31 because my frid...

I called your store on Thurs 10/31 because my fridge stopped cooling and needed service. I was told the cost to come look at is was 80. I was ok with that and asked the lady I spoke with, Cristol when can someone come out. She told me the soonest she had was next Fri 11/8. I said that was to long t...

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Wayne Hill
Reviews 1
2020-04-19 02:13

Metro to save the day!!! I can only attempt to tr...

Metro to save the day!!! I can only attempt to try and explain how happy I was with the service from Metro. They came in and saved the day from horrible experience with another service provider assigned to me from NFM warranty. They were able to actually listen to me, diagnose the issue and order...

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Bill Prosser
Reviews 1
2020-04-14 14:15

Updated review! Called 2 weeks later, STILL HASN'T...

Updated review! Called 2 weeks later, STILL HASN'T BEEN TOUCHED! If you have 6 months to get something fixed take it to them, otherwise, AVOID them like the PLAGUE!

Have had my stereo receiver for 3 month now and still do not have an answer to when it will be fixed. Just tell me is is junk, don't...

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Christine Nelson
Reviews 1
2020-04-08 14:03

Gary came to fix our dryer and did a wonderful jo...

Gary came to fix our dryer and did a wonderful job! He called before he came over and arrived when he said he would. Gary was super friendly and thoroughly listened to what I said was wrong with the machines. He fixed them up perfect and gave valuable information about the units. I appreciate his a...

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Elena Solodovnik
Reviews 1
2020-03-28 01:37

I have never had a worse service experience! I hav...

I have never had a worse service experience! I have been waiting for a service department/technician to return my call for a month. I get a different answer every time I call but no actual work is being done at all. Initially, technician came out to ads was the problem and was nice and polite but af...

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george gallardo
Reviews 1
2020-03-26 12:35

When in the last few months. Our Frigidaire microw...

When in the last few months. Our Frigidaire microwave went totally dead. I called Frigidaire and asked if they could fix it. They agreed to cover all cost. Frigidaire, stepped up and took care of us. Unlike the place we purchased, they ran like away. So Frigidaire, called Metro TV/ Audio tech. I ca...

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