Metro TV Audio Tech

Very knowledgeable service guy and Professional

Did everything possible to establish a resolution. Outstanding customer service and very helpful in getting things squared away.

Check the element the racks check everything out to make sure that everything is in good condition and thought that it might be the cascade pods not dissolving completely and touching the drying Element

Was looking for a reputable appliance service company to fix my washer, Google came up with a few suggestions. This company was one of them. Reading through the reviews, I will stay away. The responses given to the unsatisfied customers is extremely malicious. Instead of extending hostility, they should focus on how to fix the problem. I give 1 star just based on the company's negations.

great i will always come here for help with my technology

Dishwasher stopped working properly, so I filed a claim. They ordered the part and serviced the machine within the week. Great customer service and very polite.

Professional and on time. Made sure to diagnose the problem as best they could on the phone prior to the visit and came with replacement parts in hand.

Great service he called before coming & was on time & very personable! 5 stars

Technician was thorough and very informative during the repair. The team at Metro was courteous and reached out during the entire process. Loved everything about the process!

I love this place they helped me out with my laptop and the have the best customer service

When I called about my TV problem the person talked in professional manner and explain the process. When I made appointment, they were on time to come and fix the TV quick and explaining all steps . Excellent service!

Awful customer service! THE WORST. The individual that answers/makes the phone calls is inconsiderate, rude and lacks the knowledge of what great "service" is. Do not waste your time even if they contract with your manufacture. Reading through the responses the owner provides to unsatisfied customers, one can clearly see the lack of compassion the company has for customers.

great they saved my life it only took 2 days to fix my tv

I sent in a customer's Pioneer car stereo to have a button replaced under warranty on Nov 23rd 2015. Since then I have experienced a sever lack of communication trying to get this completed. Today on Feb 23rd 2016 I called down again for the 3rd or 4th time to check the status on the repair. I was told that the job had finally been completed but they were not able to get it sent out today. When I asked if they could get it sent out tomorrow he replied with an "I'll see what we can do." I used to do so much business with this company, I have never seen this level of poor service before. In the future I will be sending my electronic repair business elsewhere and I suggest that you do the same.

Service person knew exactly what he was doing, did not waste time getting my appliance fixed, was pleasant and professional.

Metro TV went above and beyond. Corine was so helpful in a situation that she and Metro TV would not have had to do for me. I was having issues with a product ordered from Home Depot and whirlpool. Corine spent much time Working with warranty department. Then their service man stopped by because he had some time here in Nebraska city and got my washer working. I cannot recommend them enough

If I could give ten stars I would. A young man from this company can to fix my dish washer. He was humble and courteous. Did not vote me with tech talk but explained in a very simple what was wrong. He left his area clean and I would not mind having him back again. This guys name is Tyler, he is tall and handsome too. He deserves a raise because of the way he represents your company it is professional and refreshing. Tyler thank you and keep up the good work. Good customer service goes a long way. Suzie

Tom was on time and got the job done in a timely manner. He explained everything to me and was very helpful. He did a fantastic job and I'm very happy with his service and the professionalism and helpfulness of the employees I spoke to over the phone.

The service tech was very nice an answered all of the questions I had. He also kept the work area nice and clean.

The man that repaired my dishwasher was very polite and was done quick and effectively fixed the problem.

I will echo what Cris Sahner posted; we were scheduled to have our refrigerator serviced today, 09/17/2019 between 12p 4p, took the afternoon off and thankful that my wife called in to verify the time they were coming out .yup, not even on their schedule. Best they could do was try to troubleshoot on the phone and said the earliest they could come out was Monday, the 23rd. NOT ACCEPTABLE! Most definitely will get the word out .AVOID THIS COMPANY!

TL;DR: they took my money, didn't do anything, and are unresponsive. Ask for someone else if your warranty company assigns your repair to this place. I submitted a request through my home warranty company to have my oven repaired. These guys called me very briefly to see what was wrong, OK that should have been included on the order from my home warranty, but whatever, said they'd have the schedule guy call me back to set an appointment. A day later, no call. I called them and got scheduled. They gave me a 12 to 5 appointment window and they weren't here at 5. Called them and got a rude response that the tech will get to me when they can. Finally showed up at 5:30. Took a look at the oven & needed to order a part, should be here in 7 days. Said they'd put the request through to the warranty company and get it ordered paid my deductible for the repair and he left. Seven days later I call to see what's up and they say they haven't heard from the warranty company & can't order the part until they do. I call the warranty company, who says Metro TV hasn't submitted a diagnosis of the problem, so they can't authorize the repair. Called Metro TV back and suddenly the person who answers the phone can't answer any of my questions about the status and sends me to another person's voicemail to leave a message. So at this point it's almost two weeks later, I still have no oven, I'm out $100, and nobody has made any attempt to help me. If you want apathetic & unresponsive these are your guys! Otherwise, call your home warranty company back and ask for someone else.

They were extremely helpful. They came out and made my dryer workable until they could get the part in stock. Love them for saving me a trip to the laundromat! Repairman was helpful, friendly and efficient.

Working with this company has been a nightmare. Working with Metro and the insurance company to fix a broken washing machine has taken over 5 weeks now and I am still without a working washing machine. Metro has canceled their scheduled appointment with me to fix it now for the second time and will not make it right. I would not recommend this company for any appliance repairs.

This place has horrible service! I explained to Bill my sensor dry wasn t drying my clothes. He indicated it was because the vent tubes were clogged with lint. I said I just had brand new tubes put in. Bill told me I had no idea what was wrong with my dryer just like the women he had before me. He started cleaning out the vents and taking the dryer apart. He shook the connecting piece on the floor and the lint fit in the palm of my hand. Then he told me the only way my clothes would dry is to vent into the laundry room. I told him we did that for 6 months as they remodeled my laundry room. He laughed at me said he was going to cut his loses and walked out. Didn t hook my dryer back up and didn t clean up the mess. I had someone else hook up my dryer and the light inside doesn t work. When Bill took apart the dryer he screwed the wires up inside. My husband called Kelly the so said manager and they did not have a ticket on us and he tried saying they never came out. We gave him the number that called 30 minutes before he arrived and he admitted it was his guy. He told us he would talk with him and call us back. A week later we still have not heard from anyone!! Thank goodness for Andy s appliance advice as we now have the sensor dryer options working more efficiently!

This company is terrible! They will take advantage of you so don t trust them. I have never been treated so poorly. Never do business with them.

I bought a lemon Samsung washer. After going rounds with Samsung customer service we called around and ended up speaking to these guys. They helped us work our way around the Samsung customer service and get the repair covered. They showed up on time. Clean and polite. Removed shoes at the door and went right to work. At a few intervals the repair man briefed me on what he had done as well as still planned to do. He explained the issues with my washer and also replaced other parts that were likely to fail in the future at no charge to me. He asked me if I had any other concerns and gave me the chance to vent a little about how big of a headache this terrible machine has been. He cleaned everything up spotless when he was done. This washer is a piece of junk that we regret buying but at least Metro got it running like it should have from the factory and reinforced it so we should get some value out of it. I would definitely recommend them. Great overall experience.

I've honestly never dealt with a worse company/service than these guys. Wasted a lot of time trying to find out information about my repair for the 4 months they had my product, which never ended up getting repaired by metro. I was told different stories by multiple employees there everytime I called. Three different times I had had to change my plans because they said they were going to pick up my product on a certain day and never came; they said they had it fixed and would drop it off and when I called because no one ever came, they said it wasn't even fixed...they had no idea someone told me it was fixed and that they scheduled a time for someone to come by with my item. No one made an effort to speed up the timeline, if anything, they slowed it down. People, look at the other reviews too and STAY AWAY from this place.

We would leave a 0 rating if we could. This is absolutely the worst repair company we have ever worked with. We are going on 20+ days without our washing machine, with our family of 7. They attempted to diagnosis the problem over the phone only to find out it was the wrong parts. That was after we waited over 4 1/2 hours for them to show up. Now we can't get any response as to when the parts will be here and when our washer will be fixed. When we called they said the parts were ordered, but that was a lie. We checked with the warranty company and they said no parts had been authorized os they couldn't have been ordered. Metro TV told us they couldn't overnight the parts and they can't track the shipping so they don't know when they'll be in. STAY AWAY! DO NOT USE THEM AT ALL! Just an update to this. Once Metro/TV read this post they refused to help us. My wife had Metro and the warranty company on the phone at the same time and the very rude lady from Metro hung up on them. We are very glad! Maybe we'll get a company that actually cares about its customers and wants to provide quality service.

Whirlpool scheduled us with them to do warranty work on our refrigerator. When they called me to verify the information, they said it would be cash when they arrived. I told them that the parts I needed were under warranty (my problem was diagnosed by someone that did not do warranty work for Whirlpool, whole other bad experience). I was told I had to call Whirlpool back and get them to amend the work order. So, I spent another 20 minutes calling Whirlpool back a second time. I called the morning of my appointment and they said they weren't coming out, none of my information had been verified and they never received an amended work order. If someone comes out, diagnosis a problem and orders parts, they would see they were under warranty and then charge you for the labor. It seemed very cut and dry and that's what the other company I went with ended up doing. The lady I talked to on the phone was just mean and rude at Metro TV Appliance Service. I would pay the $700 in parts rather than to deal with them!!!

Person who answered the phone attempted to diagnose the problem with my washer over the phone. I already had an appointment set to have it fixed on Tuesday. She said it would take 5 to 7 days without even looking at the product. When I challenged and noted that it was poor judgement to diagnose over the phone. She cancelled the appointment that was set and now they are avoiding my calls. I will never purchase an appliance from Home Depot again. Business cannot be done with bad partners. Had they had better customer service, they probably could have sold me a temp washer until I got the other one fixed. It s for a rental.

If you buy a service contract from the Mart and these schedule a repair with these guys, run..Expect a call back saying that the scheduler does not know our service schedule and this company will have to change the appointment. When i get a warranty and need service work i would expect the people contracting out to these facilities would have access to there schedules but from seeing another post about this company and there scheduling issues it doesnt leave much to question.

Good company. Tech did a really good job installing new top on stove. Will use again.

Tom was very professional and was courteous when calling to verify he was in his way. When he showed up, his professionalism continued and he explained what he would be doing and what caused the initial issue. His knowledge of the problem and his quick turn around time in resolving the issue was excellent.

First appointment was 4/27/20. Then received a call on 4/30/20 that part will be ordered. They said it sound like belt was needed and it would take 5 to 7 working days to receive. Received a call 4/30/20 the technician would come to my Home 5/1/20. Tom called said he was on his way problem wasn t a belt it was the motor and he replace it in about 15mins. I was so glad Tom had other parts with him.

I love this place I would highly recommend it to anyone with electronic problems I was talking to a very nice lady on the phone she was helping me through the whole thing and she told me what they were going to do to fix my washer and how many day it would take to fix I love this place so much I will always come here for my electronics thank you so much

They were awesome and stuck with the problem until it was fixed!

Excellent service. Staff is very professional and knowledgeable. Would highly recommend using them.

I recently used Metro to repair my washer. After explaining their process to me, I understood that they were trying to be as efficient as possible while they are dealing with proceedures that the warranty company has them follow. I tired to give my model and serial #'s to the warranty but they said they were not needed, but Metro did need them to obtain the correct parts for repairing my washer. They said they needed to order the parts through the warranty. I called warranty and they said that this is the proceedure to obtain parts. The whole process took about 6 working days. Just to compare other appliance repair companies I called one and they didn't even have a available date for 10-14 days. So after reading some of the other reviews here, I see Metro are indeed following warranty rules and doing the best they can do complete our repair. The tech was efficient and polite, the office staff was polite and understanding. So people, before you condemn a business for following warranty rules that they work for, call you warranty company and find out what they have to go through and really are doing the best they can. Thanks Metro for being honest and doing my repair.

My microwave needed servicing right before Christmas, and I was so afraid I wouldn't have it to make my holiday treats in time.. Bill made sure that it was checked quickly, fixed and brought back to me just in time! I would absolutely recommend them to anyone! Thank u again, Bill!

The best customer service you could ever ask for the lady on the phone told me what they were going to do and how they were going to do it thank you to all the people at metro I highly recommend this place

The tech was friendly and knowledgeable. He completed the repair quickly and explained what he did.

Service was very fast and efficient. The company was very professional. Gary Ortiz, the Service Technician, came exactly when he said he would. He was also very professional and did an excellent job. I would highly recommend this company.

great best customer service i have had in years thank you so much

Our experience was way different than reviews others have written. Had problems with a Samsung refrigerator - the ice maker. Metro was fantastic. Metro had to order the parts and deal with warranty all of which was handled in timely manner. They arrived and fixed quickly, giving us a complete description of the problem and how they repaired it. We were very satisfied.

Had a speaker surround refoamed and got it back and the work on it looks horrible.... glue everywhere!!!! Not 100% sure way but there is glue all over and around the cone that was not damaged or needed repair in the first place!!! I would never go back to this place again!!

Thomas Barrett was just here to replace a part on my Mitzubishi tv, very nice and professional, will use them again.

very good service... very nice and helpful serviceman. five star rating

Warranty called them to repair my washer, called for the serial number (I am at work and don t have the ability to look at my machine). I called back with the information from my warranty, she returned my call and mentioned it wasn t a full number. NOT ONCE did they mention they weren t coming out to my scheduled appt Tuesday between 8-12. My husband called because he had been waiting all morning for them for her to tell him they weren t coming because they didn t have a serial number.

Everyone was easy to work with, they answered all of my questions and got everything done quickly!

We are very happy with Metro TV service. The technician, Bill, found the problem, and our fridge was repaired quickly.

Thanks for all the advise on my broken TV. If I have any issues with any other electronics you will be my 1st choice !

I had a microwave go out 2 years after purchase. They came out, took it, and fixed it and worked with GE to get the repairs paid for even though it was not under warranty. They were very professional and responsive. I would highly recommend this company!!!!

Metro Appliance was the authorized technician for my extended warranty service on my dryer. They were excellent to work with. They kept in communication about parts and service and were quick to schedule a follow-up appointment to fix the dryer. From the time I started the warranty request to the time dryer was back up and running was about a week. The technician was friendly, knowledgeable and answered every question I had. I would definitely use them again for my appliance repair needs.

The tech did not fix the issue and the company wanted another $120 to come back and fix it. Will never use this business again.

Very professional explain completely the process and very courteous very helpful thank you very much

By far the worst company I have dealt with. One star is being too generous but I can t give zero. Made an appointment Wednesday to have someone here Friday between 8-12:00. Got close to 11 so I called to see if there was any idea when they would be there, only because I took the morning off of work and had a busy day to catch up from missing work. The secretary was very rude. Told us the exact opposite from what kitchenaid told us about parts and labor costs. Only for her to lie and say the appointment wasn t made until Friday morning and there was no way they could have anyone there today. I hope this review helps someone else avoid the BS and lies this company will give you. Call a reputable company like Andy s appliance repair. Terrible customer service.

This company has horrible communication skills. I took my tv in and they said they would look at it in the next few days. Almost a week passed and no word from them. Finally I'll call down to see whats up. The man on the phone had to go find out what was up with my tv and when he returns he says its ready to go, thanks for the phone call! I inquired about what they had found wrong with it and this was their response. We plugged it in and it immediately worked so we were letting it sit in the shop until a problem occurred, how convenient, lets just wait for a problem instead of searching for the problem. They said they didn't even take it apart. So i payed 42$ for them to plug my tv in, let it sit in their shop for a week, and do absolutely nothing to figure out what was going on with it. These guys could care less about their customer's needs or concerns, I can't believe their still in business.

Great customer service actually the best customer service I have ever seen thank you so much metro I will gladly do business with you again

DO NOT USE THIS COMPANY THEY ARE A JOKE THAT DONT KNOW HOW TO FIX ANYTHING AT ALL I DO NOT KNOW HOW THEY ARE STILL IN BUSINESS

Tom was amazing. He had the parts, did some testing, installed the part, did more testing and he was done. Very nice guy, very competent. I would recommend Metro TV to others.

great i have never seen a company so nice and cooperative

Please read the other reviews on this company and never do business with them. We put in a warranty claim on a Samsung dryer purchased from Nebraska Furniture Mart because the heating unit went out. We put in our claim on Sunday and we were told that they would be out on Tuesday to repair. Monday we were left a voicemail because they were missing our serial number. By the time we listened to the voicemail they had closed. We called Tuesday morning and provided the serial number and we were told that they would order the part and it would take 3-5 days and that no visit was necessary. After not hearing anything for 7 days (5 business days) we called to see the status. We were told it was on the truck but not delivered yet. After another 6 days of not hearing anything, we called again. This time we were told it was being delivered the next day (10 business days after the original call) and scheduling would call us. Two days later, again no call. At this point, I was fed up with waiting for my dryer to be fixed. I call to make a point of this. I am told that the part is in and transferred to scheduling. Scheduling tells me that it is going to be another 6 days before someone can come out to install this part. I have already waited over 2 weeks for my dryer to be fixed and waited way longer than I should have for the part to come in, and then they couldn't even keep anything available to come and fix it earlier than within 6 days!? I ask to speak to a manager and get transferred to his voicemail. I call again and let them know of this, and they say that they will track him down. They find him and transfer me again... and again I get voicemail. I call AGAIN, and the manager answers. I explain my situation and his response? Sorry, you can call another service provider but it will be a week before we can get out there. Fine - I will find another provider, I'd be happy to. Well, my warranty company tells me that because the part was ordered and delivered that I cannot change the service provider any longer. I call back to suck it up and schedule, and I am now told that it will be 5 days before someone can come out. Just 10 minutes before that it was 6 days. And here we are, 6 days before my install and I have already had this bad of an experience. This is by and far one of the worst experiences I have ever had with a company. I am not the type of person to leave bad comments on a company - I get it, stuff happens. There is no excuse for this. As for the owner, I can see you responding to all of these other comments saying you take no fault. Please find a way to squeeze out of this one. I dare you. Want to make up for your bad experience? Get someone out in the next couple days.

Tom the service technician was very professional and very efficient. I am very please from the 1st phone call to the end of the service call.

Great this is my first review and the best review I will ever give I love this place they fixed my laptop in 2 days that is super fast and I am happy with there customer service

Excellent experience. The technician called before coming, he came on time, got my stove fixed pretty fast and was very knowledgeable. I highly recommend.

Tom did a great job replacing our compressor. He is extremely organized and knowledgeable !! Thank you!!

If I could give six stars for my review, I would. The service I received was friendly and fast. And the repair was done correctly and for a fair price. I couldn't have asked for anything more.

I see some negative reviews for this company. I have had great experience with them. They serviced two of my Appliances. My refrigerator and dishwasher. They asked me what was wrong with them, based on my description of the problem, they ordered the parts needed and got them fixed within 8 days. I would be recommending them to anyone I know. Great job guys.

I have one of those Samsung washers that was recalled a year ago. It broke just under one year later, and luckily it was still under the recall warranty. Samsung contracted Metro to fix it (they are an authorized Samsung service center). They were GREAT to work with! Matt knows his stuff, was very friendly and professional, answered all my questions and gave me some info about the washer that I was unaware of. I definitely recommend them and will use these guys again if I need an appliance serviced.

I called your store on Thurs 10/31 because my fridge stopped cooling and needed service. I was told the cost to come look at is was 80. I was ok with that and asked the lady I spoke with, Cristol when can someone come out. She told me the soonest she had was next Fri 11/8. I said that was to long to be without my fridge. I asked to speak to a manager or supervisor and was told no one was available and she was the only one who did the schedule anyway. So I called Andys and they came out the next day and my fridge was fixed. I certainly won't ever call your store again for any of my other appliances. I'm sure you are a busy store but waiting a week to get a appliance fixed is not good.

Metro TV came promptly and was very efficient about my dryer repair. The technician was most courteous and explain the problem and helpful tips that may prevent the problem from reoccurring . Thank you so much for your help!

No one should have to wait this long for warranty work. Also, you shouldn't argue with, or chastise customers. You are in the SERVICE industry, maybe time to act like it sir.

Fantastic service on my Pioneer Stereo receiver. Very Customer friendly small business! I highly recommend these Professionals and will return anytime I can use their services!

Metro to save the day!!! I can only attempt to try and explain how happy I was with the service from Metro. They came in and saved the day from horrible experience with another service provider assigned to me from NFM warranty. They were able to actually listen to me, diagnose the issue and order parts to fix all over the phone without having to come out and have me take a day off of work. After that it was about 3 days to get parts in and they were able to get me scheduled within 7 days from the time I called to come out fix my dishwasher and move on with life. The tech that came was quick, smart, clean, and overly cautious (IE taking great care of the appliance and my house, floor counters etc.). The dishwasher had been broken for nearly two months while I messed around with the first company. I wish I would have known these guys were an option from the get go and I will always be requesting them in the future!!

Updated review! Called 2 weeks later, STILL HASN'T BEEN TOUCHED! If you have 6 months to get something fixed take it to them, otherwise, AVOID them like the PLAGUE! Have had my stereo receiver for 3 month now and still do not have an answer to when it will be fixed. Just tell me is is junk, don't keep dragging me along telling me you are still working on it and it will be fixed.

Gary came to fix our dryer and did a wonderful job! He called before he came over and arrived when he said he would. Gary was super friendly and thoroughly listened to what I said was wrong with the machines. He fixed them up perfect and gave valuable information about the units. I appreciate his attitude and service and would recommend Gary to anyone.

great the best customer service i have seen in years thank you so much

They did an awesome job fixing my laptop! I would recommend it to anyone!

I have never had a worse service experience! I have been waiting for a service department/technician to return my call for a month. I get a different answer every time I call but no actual work is being done at all. Initially, technician came out to ads was the problem and was nice and polite but after that first visit all communication ceased. When I do get through to someone all I get is we are very busy right now and will call you when the parts and a technician is available

When in the last few months. Our Frigidaire microwave went totally dead. I called Frigidaire and asked if they could fix it. They agreed to cover all cost. Frigidaire, stepped up and took care of us. Unlike the place we purchased, they ran like away. So Frigidaire, called Metro TV/ Audio tech. I can say that every time I have talks to Metro from scheduler to the Manager. Not once have they ever been rude. Far from it. They are always polite to me and my wife. Answer all of our questions. Metro tech does excellent work, from top to bottom all of their employees are very professional. They completed our job from start to finish. George

They are so rude. If i could give no stars i would.

They don't seem to know what they are doing. No communication. Did not call when they said they would. Would never call them again.