Metro Sales

As always--very efficient, curteous and professional.

Awesome service! We were in Chicago from out of town and had car problems and service manager Kathy got us in the same day. Highly recommend this dealership!

I had a good experience during my visit the waiting area was clean and comfortable. The service was timely and informative they check all my fuels .

Take your car to a dealer. Pepboys and little shops as those don't know what they're doing and take weeks to repair vehicles. Ford in 3 days. Thank you for getting me back on the road

Horrible service! no respect! hung up in my face twice and all i wanted to know is the status on a vehicle.

I have over 7.5 million google hits. If you're looking for service...rip off. Don't go there!!! I have a warranty from Ford on my car. I went in this morning and was told that i had to pay 139.00 diagnostic fee for each item i needed to have checked. If they check it and doesn't need fixing each item would cost the 139.00 fee. But if one them is covered then i would only have to pay the 100.00 deductible for the item that's covered. Whereas the other items that don't need to get fixed would be charged 139.00. Highway robbery only in the hood. So different from other dealerships I've gone to. We bought several cars from here...but will never visit service department again even with a warranty.

Great people to do business with. Every step of the way. Hands down best place to buy a car.

Excellent and the best service. Sellers are very friendly and the manager super approachable. He understood my economic situation and gave me my ford fusion .. I am excited and happy that they have believed in me. Now I plan to buy one more car there.

Made an appointment Friday, showed up Monday just for them to say they sold the car SATURDAY NIGHT. Then continued to offer FORD cars. The audacity!!

Worse place u could ever take your car people here have a terrible attitude just the worse. ZEROO!! Stars for them.

There easy to deal with and they're not like the other dealers on western who appeared to be con artist

Take my car here for maintenance quick and people are nice :)

Don't waste your time or ignore the other bad reviews. They are very true. Save your self the time and money. They charged my card for 1k down when there wasnt even a deal and then tell me I need 300 more down with very high payment. This was before they told me they already got me approved and told me what my payments would be over the phone after doing a credit application.
They tell you anything to get you to come and try getting you approve and will do whatever they can to keep you from going to other dealers. They told me I didnt get approve because the computer messed up and thought I make more a month when I actually make less then what I showed them. Not to mention they have copies of my POI . They refunded me my 1k which was all I had to put down but now I have to wait for certain number of days to recieve my funds back. They told me my deal was done and after the test drive I thought everything else was done but come to find out they have been trying to get me approve without me knowing . They are liars

As a single female I was very nervous about buying my first car by myself. The staff at Metro Ford Chicago made feel very comfortable throughout the whole buying experience. There was no high pressure or hard sell. The owner was on site and his staff was wonderful. As long as I live in Chicago this will be the only place I ever buy a car.

Purchased my car from Ford in 2005 . I still have it now they have good cars

Best experience. They take care of their costumers needs and are best at what they do

I bought my first call from Metro Ford about 20 years ago, tonight I took my daughter to buy her first car, the young man made it happen for her, sorry I cant recall his name but he was an awesome salesman the entire process was quick and he walk her through everything and even showed her features inside the car that was a plus and the finance manager was a delight as well very personal
And friendly, once again thank you for getting my baby girl a nice car!!!! Also thank you Laverne for keeping good notes.

Very nice people, only went to get an oil change but they were prompt and friendly. I would recommend this location above all in the Chicago area.

I took my Ford escape and for oil change which I got the works they rotated the tires they top my fluids off and they was very courteous and I'm very happy with the service that I receive from metro Ford in Chicago

Horrible dealership. Completely rude personel. They flat out lied to me in my face and did not disclose all information when I first visit them. What makes matters worse is the general manager had the preceded to yell at me and put his finger in my face because I challenge what they were saying. I had to file a complaint against him with the Ford Company. Avoid this place!!!!!!

Staff was really professional and warm. They were willing to work with me in just a short time, and I was able to walk out with the car that I wanted....thank you guys!

Raul Gomez is the experience sales person at Ford, bless him & thank you Raul with your great hospitality.

Great Dealership, Find Ceasar , That Guy is really very good . He is taking care of you , I havent tried their service yet , But i bought my New Ford from them , with great discount . Try , you wont regret

Had a great experience with Metro Ford. I didn t have an appointment, but I didn t have to wait long to be seen (especially since I started the process online). Overall, I was taken well care of and everything was explained to me in terms that I could understand. This was my very first car so I was originally nervous about the process, but my sales rep Tony was very kind and patient with me!

Worst ever, had car towed in to do work 5 hours later I had to call and find out what s going on come to find out they not going to do work on it cause the driver side door has a dent in it. They said they tried calling, Bunch of bull. No one ever tried calling. And the car was bought from them. Will never go there again.

GREAT & FAST SERVICE.... RECEIVED INFORMATION FUTURE SERVICE WORK NEEDED
TIRES WAS REPAIRED IN MINUTES AS WELL AS CAR WASHED

My Ford Fiesta was service wonderfully in good timing.

I have just come to the realization that customer service anywhere in Chicago is generally going to be subpar. So this is why you probably will never see a five-star rating for me on any place that service oriented in Chicago everyone always seems to have an attitude or seems to want to rush you through whatever process they need too get you through not so that they can offer Speedy service but getting you out of their sight. Metro Ford was no different. Replacing a tire turned out to be almost half a day wait and I wasn't even offered a service ride to my place of residence which is not very far away from there so I ended up walking all the way home and when the car was done all the way back there. I don't mind walking but not given that option is pretty low rent. It appears that if I am going to be dealing with any Ford dealership in must be one that's outside of the city if not the state if I want good customer service that I have constantly had in other locations outside of the Chicagoland area. I highly recommend the same to anyone else who is looking to have their vehicle serviced.

Great customer service. The tech came back to me and explained what was wrong before they did anything so I knew what was going on. Everyone is very nice.

Good service and pleasant atmosphere and very good attention

Do not waste your time! They post cars online they don't even have just to get you to come in! They are shady and money greedy. Please spend your money somewhere else.

Everything went well when was at metro ford it didn't take long and I was very satisfied

The service department is kind of backed up but they fixed my problem and put a smile on my face.

Very nice people very organized get you in & out with awesome service done on you re Vehicle no complaining here & reasonable prices.

Great customer service. great communication. Best deal I came across. Will be doing more business in the future

Very bad dealer and a dealer full of lies. Trick me into a car and I drove 8hrs just to find out the car was sold right before I got there. Than offer me other cars to buy. Waste my whole weekend and time. To others who are coming far away. Don't not waste your time with this shady dealer. I spent 400$ for nothjng. I am so mad. Words can not explain my frustrations with this dealers B.S...

The Aki workers do not know they have to have staff that you should know what they are doing and what they are saying to the client, they could not give me a quote, they just passed it to them, texting and watching TV

We were on a family trip when the a/c went out on our van :/ The service center went out of their way to help us out and get us back on the road! Special thanks to Kathy for keeping us in the loop during repair and even coming in early to make sure we got back on the road asap! :)

It was a short visit which was what I was going for. They have a nice waiting area, wifi, and offer you popcorn. Even handed me a10$ rebate.

False advertisement on the Internet and forces you in what they want to put you in . Takes advantage of women coming in alone like they are stupid. Don't reccomend at all but your cars elsewhere

I recently bought a car from Metro Ford, and their service has always been excellent. They have always been wiling to help me with any questions I've had. I recently went in for an oil change, and my car was ready quickly and they even washed it! I would definitely recommend.

I know there is a problem with one of my wheel bearings on my F-150 so I left it to get checked on Friday and they have not been able to figure out the problem and it s Monday afternoon noon now and to say I just bought this truck in May! They also sold me an extended warranty telling me that it will cover bumper to bumper except the brakes and brakes pads and I go to get it checked and they now say o I don t know why they told you that it s not really bumper to bumper don t lie to your hardworking customers just to get them to buy an extended warranty!

The best car buying experience I have EVER had... I was in a bad situation with my old car with no way out well that s what I thought and I called Metro Ford spoke with Levern who helped a lot when I got to the store sat with Faddie and he worked a miracle at least that s what it felt like now I have a 2019 Ford....THANK YOU GUYS

Outstanding experience at Metro Ford, I could not be happier. Car was totaled and had to get a new one, found a beautiful car at great price. Alex and Reno were both fantastic, made everything really easy. Wonderful - Top notch spot!

Nice staff, patient, and attentive. Could ve had a longer test drive but the warranty makes up for that. I bough a great suv for a great deal.

If I could give zero stars I would. I had a horrible experience at this dealership. First of all the listing for the car said it was white and when I drove two hours to get there it was silver. After being in contact with the salesman I would think that's something he would have mentioned. But he did not. We then went in to do the paperwork and somehow the price had jumped by a few thousand. I refused the extra fees and he came back with a new set of numbers and somehow we still weren't down to the original listing price. ( this is not including taxes) I told him that he did not take the fees off and I'm not okay paying the fees he's adding. He then came back and the number had jumped to its highest. I caught this of course and he seemed dumbfounded. He had tried adding in an extra warranty that I told him I specifically did not want. At this point I told him that he needs to fix the numbers to match the listing price or I was walking out. It was then fixed finally and then the manager tried to push the same warranty on me for at least 45 minutes. After a week of having my brand new car I find out that there is a recall on it that is very clear to have known needed fixed. I was not informed of this by the dealership and my brand new car was in the shop ( not metro ford, but another ford dealership). I was extremely displeased with the lack of information that was provided to me. Later when I was trying to figure things out with the BMV I found that my paperwork had been filled out with the wrong address. I called the dealership and somehow they could not help me. Though this was their mistake they kept transferring me within the dealership and no one could help me. About 2 weeks ago I called the service department to ask a simple question that I didn't know. The man in the service department spoke to me as if I were incompetent and like I should know the answer and not be bothering him. I am not okay with the customer service that I received or lack there of actually. I will no longer be doing any business with them and I will definitely not recommend them to anyone.

My experience at Metro Ford was wonderful, the workers got me in and out in a reasonable time frame.

Since when does it take eight hours and $100+ for a diagnostic? Why try to charge me $300+ to replace the windshield wiper motor when others charge $75. Moreover, why is it that two days after the diagnostic, my car had its first problems ever. It's amazing to me that after eight hours, Metro Ford didn't even look at my car's cylinders. What's more, this is only a part of what happened.

Not only were they aggressive and irresponsible, they were also manipulative--two examples will do here. First, in changing the staff member's name on the survey I was going to be mailed, one employee said that I would have to give the location a good rating then, otherwise I would be essentially punishing a staff member who hadn't done anything wrong. Second, to prevent my sharing my experience, they tried to explain that giving me one of the usual, free car washes they give to any other customer was some sort of special privilege being provided.

I have never felt compelled to give a bad review before.

Rosa and the service team were great. We stopped in for a small car problem while traveling and they took the car and corrected right away allowing us to have minimal trip interuption. As a Canadian travelling in your city I would recommend this Dealership for their wonderful customer service. The team reinforced our wonderful experiences in your city. Many thanks!

I went in to get a much needed recall taken care of. While it was in line to be worked on, I asked if I could get an oil change as well. They were able to accommodate me on that and a convenient day and time for a return visit, based on their inspection process, which was all conducted within 3 hours wait time. I appreciated the individual chairs in the waiting room that had plastic to separate and protect breathing space. I also appreciated the immediate follow-up call to ask about my experience and discuss any concerns or question I had about my car.

Courteous staff; sub-par service. Did not rotate tires as recommended with every oil change. I only noticed when I inspected my car after they were "done" with the services. When I brought it to their attention, the excuse was my tires showed minimal treadwear. However, according to manual recommendations, rotations should be done at every oil change - nothing said about treadwear exceptions. So that lead me to speculate if the other services were done. Neither did they wash the car as indicated on the receipt that car washes come with all services (and it wasn't raining that day). They tried calling me after I completed their survey, but I will let this one go and will not be returning. Friends warned me about this place, but I went because of location convenience.

They cheated on me. They do Odometer rollback on used cars. I bought a used car half year ago from Metro Ford. During the recent half year, the car keep having problems. Either this or that. I spend about 3500$ fixing the car. And, on last last Saturday, again, the transmission suddenly have some serious problems. I can't bear that any more, so I sold it to Carmax on that day. And in the transaction we found that the mileage had been changed before Metro Ford sold the car to me. I was very angry at that time. I said that I will sue Metro Ford. And I say, I will do! The original mileage is 223,411, and they change it to 83,461. They are really really bad!

Car buying could get stressful but at Metro Ford the team made it easy and comfortable. It was the first Ford I was going to buy I was looking for a confortable vehicle for my 3 daughters. The edge has a lot of leg room and wide enough inside. After owning it for 2 years I m satisfied and recommend it

Metro Ford is the Best Dealership to Purchase from and have your car Serviced.
In both situations the wait was not long , they give Great and Professional Service as soon as you arrive. I have Purchased 4 different autos over the years and that's how I know what I am speaking about. Don't pass up the opportunity to be one of the next Satisfied Customer at Metro Ford . Thanks Metro Ford

GREAT costumer service. Very good at explaning everything and super helpful. Not only to me but as well to my parents.

Ford metro have quality of services and customer service

Overall, I'm happy with Metro Ford. The only thing I wish they offered is a loaner vehicle when my vehicle is kept for a whole week.

sales guys just want your money if you want put $500 down for a use car the kick you out

Ceasar helped me and my husband. This car dealer is the worst. They knew the truck had problems. The break lights were on and the abs breaks also and another light (but Ceasar kept saying it was cause it needed air in the tire when he went for a test run), so while they were "fixing it or putting air" It took them 3 hours to figure that was not the problem. My husband after 2 hours told them forget it he didnt want it and ceasar kept trying to convince him otherwise, he finally said ok take it home come back tmrw theres going to be like a penalty you'll lose money because the plates and my husband said it was fine. Before this happened I signed papers and left I had to leave to work, and the next day when I seen paper work my name was not on anything. He changed it all to my husbands name. Tried returning next day there used car sales manager told me to leave because my husband had to go talk to them. And he told me I couldnt get my money back what do I expect from a car i paid $5000. It does not matter the amount of money I paid. You still took $5000 from a mother and her 3 kids
Because this vehicle was basically to get my kids back and forth. So thank you ford for selling me a lemon! 8days later lights are still on and now my transmission light is on. Run from this dealer. Go to toyota up the street. They give way better service. And they dont look busy trying to avoid you from asking what's taking so long.

My experience was pleasant, the staff was very helpful in situations and problem solving to get the best and what I needed to be done for my car . I hope the staff continues to be helpful an courtesy in order to customers coming and happy . Thank you staff and the management for all that you did for me . Be safe and blessed during COVID -19

Very attentive to details, treated me properly and with professionalism that is unmatched! Would 100% recommend to anyone that is looking for a mechanic on their Ford vehicle.

They were great had no problem with them. I prefer to take my car there all the time

Oil Change---- Tire Rotation----- In & Out Within An Hour.

I purchased a Certified Pre-Owned car from them, two of the tires were dry rotting and were 6 years (!) older than my car. So either they didn't fully inspect it or they ignored the dry rot to save money and certified it anyways. They might have even replaced worn tires with the old tires themselves, I don't know.
When confronted they promised a return phone call within 30 minutes, five days later I still hadn't heard from them so I called again. They refused to cover the cost of the replacement, I asked the sales manager (Raul) to look into it further and he promised he would and that he'd call me back by Wednesday. It is now Saturday and I still have not heard back.

Bought a used car from them. Didn t look it over very well and found a few problems during the first week I had it. Brought it back and they fixed them all for free. Very nice people. Ask for Fady.

Bad experience, I was not sure whether to buy or not, but in the end I hooked up with a car I really need it, but I didn't have a week and the car started giving me tire problems the day I took it, they only fixed one, and there is my car without moving since it is missing fix the other tire ...

I have appointments for service .... I arrived on time and they told me we need to more 2 a hours to start working on your car... Sorry i got work

Expected to get my car a week from now, was shocked when they called early and had it ready, running and washed. The tech was awesome, the metro staff was very professional and courteous. My car was used, but it looked fresh off the showroom floor. I thought I would still have to spend tons if something happened because its used... NOPE, only issue was the battery and that's only because it was time to change it. Otherwise, my car runs great.

They are really good in working with you on prices.

First time at Metro Ford Chicago
I m here from Missouri
Great customer service did not wait much
Will definitely come back if need every time I come to Chicago Thank you for the great service

I was highly pleased with the service experience I received at Metro Ford. The staff is always concerned with the care of my vehicle and how they may better service me.

I have always gotten my vehicle serviced at Metro Ford, since purchasing the same vehicle from them. As always service was good. To bad vehicle could not be washed, I liked that particular service.

Horrible service! Mechanics are inexperienced. This is the fourth time I take my car for the check engine light and they STILL haven t fixed the problem. It s ridiculous. I Do not recommend this place to anyone.

Warranty repairs over 1 day , all dealer should provide a loaner. Over all service here has been ok.

My Ford 500 was cutting off during driving since January, 2016 no car repair service couldn't tell me why. I said that was it so I took it to Metro Ford and they found out the problem, fix it and did NOT charge a arm and leg. Metro is the place to go.

Amazing very understanding
Resonable price on car
Good sales people

Good service. Clean waiting area. Explained to me what was needed for my vehicle and what the cost would be. Would recommend to others. My vehicle was returned to me in a timely fashion.

Just Recently Came For An Oil Change & Steve Took Care Of Me And Everything went perfect

I bought a Lincoln mkt from them. We negotiate one price and suddenly finance add $300 extra on the bill.i wouldn't be writing this but this is literally stealing. People pay attention before you sing any paperwork with them