Metro Sales

4 · 568 reviews
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Brotherandsister Perkins
Reviews 1
2020-12-21 10:26

I have over 7.5 million google hits. If you're loo...

I have over 7.5 million google hits. If you're looking for service...rip off. Don't go there!!! I have a warranty from Ford on my car. I went in this morning and was told that i had to pay 139.00 diagnostic fee for each item i needed to have checked. If they check it and doesn't need fixing each ite...

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Ile Alaniz
Reviews 1
2020-12-20 00:48

Excellent and the best service. Sellers are very f...

Excellent and the best service. Sellers are very friendly and the manager super approachable. He understood my economic situation and gave me my ford fusion .. I am excited and happy that they have believed in me. Now I plan to buy one more car there.

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desmond bowen
Reviews 1
2020-12-17 15:14

Don't waste your time or ignore the other bad revi...

Don't waste your time or ignore the other bad reviews. They are very true. Save your self the time and money. They charged my card for 1k down when there wasnt even a deal and then tell me I need 300 more down with very high payment. This was before they told me they already got me approved and tol...

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Liz Webster
Reviews 1
2020-12-17 05:49

As a single female I was very nervous about buying...

As a single female I was very nervous about buying my first car by myself. The staff at Metro Ford Chicago made feel very comfortable throughout the whole buying experience. There was no high pressure or hard sell. The owner was on site and his staff was wonderful. As long as I live in Chicago this ...

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A Smith
Reviews 1
2020-12-15 04:06

I bought my first call from Metro Ford about 20 ye...

I bought my first call from Metro Ford about 20 years ago, tonight I took my daughter to buy her first car, the young man made it happen for her, sorry I cant recall his name but he was an awesome salesman the entire process was quick and he walk her through everything and even showed her features i...

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Evelyn Boateng
Reviews 1
2020-12-13 21:29

Horrible dealership. Completely rude personel. The...

Horrible dealership. Completely rude personel. They flat out lied to me in my face and did not disclose all information when I first visit them. What makes matters worse is the general manager had the preceded to yell at me and put his finger in my face because I challenge what they were saying. I h...

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Taylor Pitts
Reviews 1
2020-12-11 08:57

Had a great experience with Metro Ford. I didn t h...

Had a great experience with Metro Ford. I didn t have an appointment, but I didn t have to wait long to be seen (especially since I started the process online). Overall, I was taken well care of and everything was explained to me in terms that I could understand. This was my very first car so I was ...

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Charlene Curry
Reviews 1
2020-12-11 07:19

Worst ever, had car towed in to do work 5 hours la...

Worst ever, had car towed in to do work 5 hours later I had to call and find out what s going on come to find out they not going to do work on it cause the driver side door has a dent in it. They said they tried calling, Bunch of bull. No one ever tried calling. And the car was bought from them. ...

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James E. R. Lackland
Reviews 1
2020-12-09 22:54

I have just come to the realization that customer ...

I have just come to the realization that customer service anywhere in Chicago is generally going to be subpar. So this is why you probably will never see a five-star rating for me on any place that service oriented in Chicago everyone always seems to have an attitude or seems to want to rush you thr...

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Kou Chang
Reviews 1
2020-11-27 07:50

Very bad dealer and a dealer full of lies. Trick m...

Very bad dealer and a dealer full of lies. Trick me into a car and I drove 8hrs just to find out the car was sold right before I got there. Than offer me other cars to buy. Waste my whole weekend and time. To others who are coming far away. Don't not waste your time with this shady dealer. I spent 4...

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McGrew Crew
Reviews 1
2020-11-26 20:19

We were on a family trip when the a/c went out on ...

We were on a family trip when the a/c went out on our van :/ The service center went out of their way to help us out and get us back on the road! Special thanks to Kathy for keeping us in the loop during repair and even coming in early to make sure we got back on the road asap! :)

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Jennifer Hernandez
Reviews 1
2020-11-25 11:20

I recently bought a car from Metro Ford, and their...

I recently bought a car from Metro Ford, and their service has always been excellent. They have always been wiling to help me with any questions I've had. I recently went in for an oil change, and my car was ready quickly and they even washed it! I would definitely recommend.

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Anabel Franco
Reviews 1
2020-11-25 07:25

I know there is a problem with one of my wheel bea...

I know there is a problem with one of my wheel bearings on my F-150 so I left it to get checked on Friday and they have not been able to figure out the problem and it s Monday afternoon noon now and to say I just bought this truck in May! They also sold me an extended warranty telling me that it wil...

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Brittney Johnson
Reviews 1
2020-11-25 03:45

The best car buying experience I have EVER had... ...

The best car buying experience I have EVER had... I was in a bad situation with my old car with no way out well that s what I thought and I called Metro Ford spoke with Levern who helped a lot when I got to the store sat with Faddie and he worked a miracle at least that s what it felt like now I hav...

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Misty Calhoun
Reviews 1
2020-11-24 08:42

Outstanding experience at Metro Ford, I could not ...

Outstanding experience at Metro Ford, I could not be happier. Car was totaled and had to get a new one, found a beautiful car at great price. Alex and Reno were both fantastic, made everything really easy. Wonderful - Top notch spot!

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CarlyJo Kesling
Reviews 1
2020-11-24 02:48

If I could give zero stars I would. I had a horrib...

If I could give zero stars I would. I had a horrible experience at this dealership. First of all the listing for the car said it was white and when I drove two hours to get there it was silver. After being in contact with the salesman I would think that's something he would have mentioned. But he di...

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Hasani Gunn
Reviews 1
2020-11-22 10:55

Since when does it take eight hours and $100+ for ...

Since when does it take eight hours and $100+ for a diagnostic? Why try to charge me $300+ to replace the windshield wiper motor when others charge $75. Moreover, why is it that two days after the diagnostic, my car had its first problems ever. It's amazing to me that after eight hours, Metro Ford d...

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N Crawford
Reviews 1
2020-11-21 08:31

Rosa and the service team were great. We stopped i...

Rosa and the service team were great. We stopped in for a small car problem while traveling and they took the car and corrected right away allowing us to have minimal trip interuption. As a Canadian travelling in your city I would recommend this Dealership for their wonderful customer service. The t...

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Eunice Molina
Reviews 1
2020-11-21 02:43

I went in to get a much needed recall taken care o...

I went in to get a much needed recall taken care of. While it was in line to be worked on, I asked if I could get an oil change as well. They were able to accommodate me on that and a convenient day and time for a return visit, based on their inspection process, which was all conducted within 3 ho...

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Michelle Lyons
Reviews 1
2020-11-19 22:22

Courteous staff; sub-par service. Did not rotate ...

Courteous staff; sub-par service. Did not rotate tires as recommended with every oil change. I only noticed when I inspected my car after they were "done" with the services. When I brought it to their attention, the excuse was my tires showed minimal treadwear. However, according to manual recom...

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Xilu Wang
Reviews 1
2020-11-19 01:48

They cheated on me. They do Odometer rollback on u...

They cheated on me. They do Odometer rollback on used cars. I bought a used car half year ago from Metro Ford. During the recent half year, the car keep having problems. Either this or that. I spend about 3500$ fixing the car. And, on last last Saturday, again, the transmission suddenly have some se...

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robert bonilla
Reviews 1
2020-11-18 10:10

Car buying could get stressful but at Metro Ford t...

Car buying could get stressful but at Metro Ford the team made it easy and comfortable. It was the first Ford I was going to buy I was looking for a confortable vehicle for my 3 daughters. The edge has a lot of leg room and wide enough inside. After owning it for 2 years I m satisfied and recommend ...

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Bruce Weatherspoon
Reviews 1
2020-11-18 01:46

Metro Ford is the Best Dealership to Purchase fro...

Metro Ford is the Best Dealership to Purchase from and have your car Serviced.
In both situations the wait was not long , they give Great and Professional Service as soon as you arrive. I have Purchased 4 different autos over the years and that's how I know what I am speaking about. Don't pas...

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Vanessa Agosto
Reviews 1
2020-11-14 09:17

Ceasar helped me and my husband. This car dealer i...

Ceasar helped me and my husband. This car dealer is the worst. They knew the truck had problems. The break lights were on and the abs breaks also and another light (but Ceasar kept saying it was cause it needed air in the tire when he went for a test run), so while they were "fixing it or putting ai...

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Valerie Hampton
Reviews 1
2020-11-14 04:00

My experience was pleasant, the staff was very hel...

My experience was pleasant, the staff was very helpful in situations and problem solving to get the best and what I needed to be done for my car . I hope the staff continues to be helpful an courtesy in order to customers coming and happy . Thank you staff and the management for all that you did for...

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Jason Stewart
Reviews 1
2020-11-10 12:17

I purchased a Certified Pre-Owned car from them, t...

I purchased a Certified Pre-Owned car from them, two of the tires were dry rotting and were 6 years (!) older than my car. So either they didn't fully inspect it or they ignored the dry rot to save money and certified it anyways. They might have even replaced worn tires with the old tires themselves...

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Edith Espinoza
Reviews 1
2020-11-09 08:10

Bad experience, I was not sure whether to buy or n...

Bad experience, I was not sure whether to buy or not, but in the end I hooked up with a car I really need it, but I didn't have a week and the car started giving me tire problems the day I took it, they only fixed one, and there is my car without moving since it is missing fix the other tire ...

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lesa culbert
Reviews 1
2020-11-07 22:44

Expected to get my car a week from now, was shocke...

Expected to get my car a week from now, was shocked when they called early and had it ready, running and washed. The tech was awesome, the metro staff was very professional and courteous. My car was used, but it looked fresh off the showroom floor. I thought I would still have to spend tons if some...

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L Gamino
Reviews 1
2020-11-06 20:59

First time at Metro Ford Chicago

First time at Metro Ford Chicago
I m here from Missouri
Great customer service did not wait much
Will definitely come back if need every time I come to Chicago Thank you for the great service

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Evelyn Small
Reviews 1
2020-11-02 09:27

My Ford 500 was cutting off during driving since J...

My Ford 500 was cutting off during driving since January, 2016 no car repair service couldn't tell me why. I said that was it so I took it to Metro Ford and they found out the problem, fix it and did NOT charge a arm and leg. Metro is the place to go.

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