Metals 4 U

3.8 · 119 reviews
metals4u.co.uk Write a review
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Clive Walpole
Reviews 1
2020-12-24 01:41

Excellent service, they replied quickly to an e-ma...

Excellent service, they replied quickly to an e-mail enquiring about a product, which I then ordered online (RSJ) and which was delivered next day. RSJ is spot on, cut to length accurately and red oxide coated for corrosion prevention. All round great experience with Metals4u.

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Jim Strawbridge
Reviews 1
2020-12-23 05:58

Hey great service, I had a few queries regarding t...

Hey great service, I had a few queries regarding the internal diameter and what would be the best way out and Scot Westerman was right there on the ball. I received an email virtually right away and was pleased with the speedy response, I had spot on suggestions of the material and included the ur...

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Eraldo Salini
Reviews 1
2020-11-19 21:17

Hopeless!!

Hopeless!!
Delivery arrived days late and only half the order!
Go elsewhere

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Mark Lawes
Reviews 1
2020-11-10 18:05

Ordered online from website. Very pleasantly surpr...

Ordered online from website. Very pleasantly surprised that my order turned up next day, was not expecting that to happen. I did not shop around to much but that that I did showed this company to have very competitive prices. The delivery was packaged sufficiently for the metals not to get bent. Ove...

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Martin Hassall
Reviews 1
2020-11-01 05:47

Placed an order on Monday and was told delivery wo...

Placed an order on Monday and was told delivery would be Wed/Thu as needed for works on the Friday. Phoned up today, Thursday to see where it was and told it wasn't being delivered to them until Friday and wouldn't be with me until the following week. I specifically asked if they had it in stock for...

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Gary Cairns
Reviews 1
2020-10-05 17:11

Not only was the order late in arriving, but the c...

Not only was the order late in arriving, but the condition it arrived in gives the impression that the company doesn't give a single solitary sh......

I wasn't expecting my order to be individually bubble wrapped but thrown into a bag loosely and then into a single walled cardboard box that did i...

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Georgina Littlewood
Reviews 1
2020-09-27 18:47

Not only did my order arrive late, over half is ei...

Not only did my order arrive late, over half is either rusty or damaged and simply unsuitable for use. I have emailed 3 times over 72 hours to get these replaced and they have not had the decency to respond. Won t be using these again.

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Steve Martin
Reviews 1
2020-09-12 22:02

Placed an order, and specified a 3 day window for ...

Placed an order, and specified a 3 day window for delivery. Received a confirmation e mail which said I would be notified when item had shipped. E mailed them close to my delivery dates to ask what day it would arrive. Was told item has been delivered. Tried phoning, but no answer and no reply to my...

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Patrick Moulton Black
Reviews 1
2020-09-10 12:32

I have used metal4u. For about a year now with as...

I have used metal4u. For about a year now with as many as 30 orders which when ordering over the internet have been fine but over the phone they got it wrong 3 out of 3 times for the last orders received Alumium instead of steel , list goes on . Asked and paid for polishing then told wasn't charg...

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Chris Lanham
Reviews 1
2020-09-02 12:00

Poor service took a week to advise the item ordere...

Poor service took a week to advise the item ordered was not in stock after all. Still charged my card. 7 weeks later after 2 phone calls and being assured I would receive a credit to my card no credit has been made.
Not recommended.

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Roland Jurke
Reviews 1
2020-08-26 06:40

Ordering online from Metals4U was very easy. The i...

Ordering online from Metals4U was very easy. The information provided regarding delivery schedules could be improved. There seemed to be a problem with delivery of part of my order (it did not arrive as per the information provided) but once I had contacted them they sorted it out very quickly and t...

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Stu M
Reviews 1
2020-08-21 18:04

Don t waste your time, find a local steel supplier...

Don t waste your time, find a local steel supplier. Don t believe the hype about next day or prioritised delivery. Even after phoning they just sat on the order, when I chased it they told me they were out of stock. Customer service on the phone wasn t exactly friendly, clearly an inconvenience to h...

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Dillon O'leary
Reviews 1
2020-08-19 20:54

We ordered 9 days ago-then heard nothing at all- a...

We ordered 9 days ago-then heard nothing at all- and having since read the other bad reviews online we chased up the order today.

Glad we did- now told items not in stock but the order will be dispatched hopefully in next 1-2 days. No email, no phone call, just what appears to be standard answer ...

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Demetri loukanaris
Reviews 1
2020-08-12 09:14

Very very poor customer service. Ordered items on ...

Very very poor customer service. Ordered items on the 8th April - after much back and forth finally received only half of my order on the 27th April!!!! No response on email from 4 separate messages - and constantly told on the phone "we will get back to you" to no avail, calls are never returned wi...

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Andrew Ashton
Reviews 1
2020-07-25 11:44

Ordered 4 aluminium plates 152mm x 6.3 mm cut to a...

Ordered 4 aluminium plates 152mm x 6.3 mm cut to a custom length of 400mm.... you would expect a company dealing in metals to be able to work a tape measure and cutter ....plates delivered are all cut 3 to 4mm out of square and some are cut undersize....by the time i have squared them up they will b...

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Anna Brunt
Reviews 1
2020-07-18 13:04

Agree with all the other reviews. Order now 6 week...

Agree with all the other reviews. Order now 6 weeks late. Don't reply to emails, don't answer the phone. Twice I've been told it wil be dispatched that day, and it never arrives. Truly appauling, wish I could get my money back, but I doubt they can even do that!

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Damian Gardner
Reviews 1
2020-07-10 18:05

I ordered 20 10mm x 3mm Mild Steel Flat Black but ...

I ordered 20 10mm x 3mm Mild Steel Flat Black but they only set 18. When I enquired about this they said they would send the missing 2 out. I still have not received them and now they are not answering any emails. Tried calling them but More

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James Hayden
Reviews 1
2020-07-09 10:23

Terrible. Messed me about from the beginning, they...

Terrible. Messed me about from the beginning, they said order would arrive on X and no sign a week later, multiple orders like this. Every time I call I am assured it's arriving. I can only conclude they're liying or so incompetent. If it's going to be delayed, be upfront an set expectations, not ...

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Stephen Lewis G
Reviews 1
2020-07-01 20:12

I ordered several items, but after a week of not e...

I ordered several items, but after a week of not even making it to the status of dispatched, I had to cancel my order and source the materials elsewhere to get them sooner. This is where the trouble started. I had to request a refund no less than four times, over the course of four weeks, each time ...

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Tony Hilton
Reviews 1
2020-05-03 22:55

Don t hesitate to use these guys.

Don t hesitate to use these guys.
Fantastic service.
Had an issue with the delivery ( outside of there control)and the guys took full responsibility and resolved the problem no questions asked
Definite 5/5

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Andrew Bray
Reviews 1
2020-04-20 22:41

I ordered 2 items and in a 3 week period, but only...

I ordered 2 items and in a 3 week period, but only 1 arrived. On 3 occasions I queried this and on each occasion was told either that the missing item would arrive the next day (twice) or that it was on its way (once). I finally gave up and asked for a refund. This was quickly made, but only the val...

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Adam Pockett
Reviews 1
2020-04-13 03:14

Overall the quality of their products and customiz...

Overall the quality of their products and customized cutting is OK. However, it took a while to get order right. Initial delivery was missing several parts. They quickly sent out the missing parts, however, when this arrived they'd actually sent me someone else's order. Finally received the missing ...

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TERRY MOORE
Reviews 1
2020-04-07 11:01

Absoulutey Useless, don't waste your time and lose...

Absoulutey Useless, don't waste your time and lose earnings waiting for your materials to arrive, ordered on Thursday 22nd of October checked the delivery status on Tuesday 27th...nothing listed, gave them a call, and I was told it would be with me on Friday 29th...nothing turned up, phoned them to ...

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The Masked Reviewer Of North Dorset.
Reviews 1
2020-03-22 06:59

I have used this company 3 times over the past mon...

I have used this company 3 times over the past month for a costume that I'm making. The first order was to get some samples of varying profiles of aluminium flat rod. Then the 2nd two for my stock orders. All the times the checkout was spot on and the items delivered in quick time and packaged to ar...

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kent hau
Reviews 1
2020-03-10 03:31

we placed order recently but no update on the orde...

we placed order recently but no update on the order status, for a week now, promised to be deliver within 1-3 days..tried to call no one asnwer, even email is useless..!! please get back to work, website mentioned operate as usual!!!!

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Adam Mullen
Reviews 1
2020-03-08 04:13

Awful service, The items were listed as in stock o...

Awful service, The items were listed as in stock on the website I explained to the staff I needed them urgently and I was told that's not a problem, after 3 days of chasing if the item had been dispatched they informed me the items were not in stock and they could not fulfil my order wasting my time...

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