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Mercure hotel

3.8· 193 reviews
Average ratingAverage
3.8/ 5

Based on 193 reviews

532%
434%
316%
29%
19%
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What reviewers say about Mercure hotel

Generated with AI from 193 reviews on Trustburn · updated 19 days ago

Customers generally describe Mercure hotel positively, frequently mentioning welcoming staff, cozy atmosphere, nice service, and good original decor, though a few note issues such as cleanliness or value for money.
What are the most common complaints about Mercure hotel?

The critical reviewers on file complain about a hotel under renovation with limited room facilities, an inaccurate or misleading online photo, an air-conditioning unit that was not switched on, and an incident with an aggressive waiter over seating guidance; they also point to poor service coordination and a lack of service overall.

AI-generated from reviews on this page. Verify anything important with the company directly.

Rob Hunter
Reviews 1

Very expensive to stay here given that it is far from anywhere with poor transport links. There is nothing to do and very poor amenities the food is a little hit and miss too. It probably relies heavily on business travel with people who are not paying for it themselves.

Eric Thomas
Reviews 1

A hotel under renovation.
We are told that the restaurant is full, obliged to eat elsewhere. Our roommate tells us that there was barely half full.
A room for 4 including a sofa bed as a second bed.
It's limited.

Kistanoff Vitaliy
Reviews 1

The hotel is not bad, cleanliness and order, kind staff, there is good parking on the territory, which is surrounded, on the territory of the hotel you can play pinpong, there are board games for children, this is probably all good ...
Housing prices are not justified too high, there are a few more hotels in the vicinity of the highway, with reasonable prices and good conditions.

Breakfast - food is sufficient and varied in choice, but the staff as a herring spreads visitors on the street or in the main hall, although there is still an additional large hall where you can comfortably accommodate, but they are not allowed there, I had to have breakfast outside under the hot sun, a bunch of people gathered flies and wasps, who together with us had breakfast from our plate. All anything, but there were children with us, they could bite them at any moment.
In general, I put three stars, for more because of these minuses and does not pull! ..

Nicolas Anduze
Reviews 1

The rooms were nice and comfortable but the personel was not very appealing.. Not allowed to have a cocktail during dinner because it was "too bothersome".. Really?
Also, the bartender didn't knew the price of its own drinks...
I guess it's what a hotel is meant to be: a place to sleep, but nothing more.
If you're just looking to pass the night, I'd recommend it but if you're looking for a good time, walk away.

Wu Olga
Reviews 1

A poor service attitude.
1. Our guide told us: the place to eat is in the meeting room behind the bar. So we looked at the bar and there was a restaurant on the left hand side. It was natural to go there. When I was filming the food (no hands), the waiter walked in and yelled angrily: Not here! I apologized to him. He was still very angry and walked to the outside of the kanban, struck the kanban very hard, and said: there are arrow groups on the right hand side. Then he went off in flames. But the kanban was a dead corner on the right side of the bar, and we didn't notice that there was a kanban there. If you don't want us to walk into the restaurant, we should put a kanban in front of the restaurant.

For the service staff, the hotel is a place you are familiar with, but it is very strange to travelers, especially to foreign travelers. Please do n t take it for granted.
And everyone is an adult, just say it once, no need to use roar. (It happened to be shouted when shooting food, but unfortunately could not upload videos)

2. We didn't prepare many things for breakfast. There were no hot water in the tea bag, the eggs and bacon were cold in the insulated tub, and the toaster was unplugged. There are no half-person restaurants next to these things ready. We are here to catch the plane and have breakfast first but not prepared in advance.

3. I passed the restaurant after breakfast. No one eats in the restaurant. What is the intention of isolating us?

4. The room did not have the mineral water we would have had. There is no hot water cup.

5. No elevator, tired to carry luggage up and down the second floor.

6. Originally full of expectations for France, because this hotel completely extinguished our goodwill for France.

Laura van Weenen
Reviews 1

Checkin was good, staff friendly and helpful. The room could have seen some cockroaches in the hallway. The covid policy at breakfast was not observed by a large group of Arab people, the manager ignored this and said nothing about it ....... sad for the one who does care about this, therefore the 2 stars for the mismanagement.

Lyne Dupont
Reviews 1

While in Saint-witz we stayed with family at the Novotel Saint-witz it was really perfect the rooms are clean and spacious, the welcome as the hotel and the restaurant is friendly and professional. We appreciate the quality of the evening meal including homemade daily menu we return.

Dhruva Gaikwad
Reviews 1

Away from city .
Rude and unfriendly staff.
Lack of staff.
Unable too supply Breakfast even on time.
Our tour operator from India told us it is in the city, but it is far away. Foreigners be aware.

mary sar
Reviews 1

Very good hotel if you are considering visiting Asterix Park. It is 5 minutes away. Ok for downtown Paris, you will need a little patience because of the traffic you come across but we who had just 2 days were fine. One day we dedicated it to the park and the other by our own car as it would certainly be difficult by transport, we visited the center of Paris and although it was hot, parked near the sights for a few euros, we managed and saw everything we wanted. hotel now, very clean, with large garden and table tennis table. In his coffee quite pinched prices. Inside the room was a tea kettle and instant coffee and a fridge. The other thing that impressed me and I haven't seen it before is that the other room was the shower and the sink and the other the toilet. I would definitely go again.

Franck DUVAL
Reviews 1

Good welcome, very good about the hotel, very good in the secure parking, we also took advantage of the pool!
Only downside, the restaurant staff not very welcoming when we arrived, not top level friendliness. What a shame, because place really good around Chantilly.

Stefan Winkler
Reviews 1

Very friendly staff meet all requests if possible. The rooms are standard Novotel standard.
Unfortunately the fresh sheets were not spotless and a bit disgusting. There is a point deduction for this.
Breakfast buffet has a good selection and quality.
Unfortunately you will not find any German TV channels on the TV.

HVS Rudrappa
Reviews 1

Very well located hotel surrounded by beautiful garden and greenery. Spacious rooms and attractively designed Lobby and Reception Area. Good Restaurant which serve great Breakfast and beverages. bout 30 min drive from the Famous Eiffel Tower but still looks away from city because of its surrounding greenery and calmness.

Maarten van Ham
Reviews 1

Great hotel as a stopover. Despite the fact that this hotel is close to Charles De Gaulle airport and the motorway (A1), no noise has been experienced. Great little pool, fenced, without security. Restaurant serves simple but good and very affordable meals. Rooms good but simple. Clean though. The minibar was included. I'm sure you'll come back here sometime. Price ensures that assessment is not a higher assessment.

Louis PAULET
Reviews 1

Pleasant surprise that this hotel: nice welcome (little nod to Elodie for his professionalism and kindness). Hotel very clean, bedding very comfortable, quiet. The breakfast at the bar being top in a nice decor! Our 2 rooms were communicating: a little extra for a family
We will return during a visit to this place.

paula A
Reviews 1

Hotel that needs a good renovation, mattress level you have to like them very soft. Children running around the hall after 11 p.m. without anyone saying anything !! Breakfast with products the next day saw the state (all dry) cakes and buns. 1 shampoo and shower for three 1gel must think of bringing. This is the first Novotel in which we slept with so many negative things to say, surprising for a hotel of this brand

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