Wu Olga

Review of Mercure hotel

A poor service attitude.

A poor service attitude.
1. Our guide told us: the place to eat is in the meeting room behind the bar. So we looked at the bar and there was a restaurant on the left hand side. It was natural to go there. When I was filming the food (no hands), the waiter walked in and yelled angrily: Not here! I apologized to him. He was still very angry and walked to the outside of the kanban, struck the kanban very hard, and said: there are arrow groups on the right hand side. Then he went off in flames. But the kanban was a dead corner on the right side of the bar, and we didn't notice that there was a kanban there. If you don't want us to walk into the restaurant, we should put a kanban in front of the restaurant.

For the service staff, the hotel is a place you are familiar with, but it is very strange to travelers, especially to foreign travelers. Please do n t take it for granted.
And everyone is an adult, just say it once, no need to use roar. (It happened to be shouted when shooting food, but unfortunately could not upload videos)

2. We didn't prepare many things for breakfast. There were no hot water in the tea bag, the eggs and bacon were cold in the insulated tub, and the toaster was unplugged. There are no half-person restaurants next to these things ready. We are here to catch the plane and have breakfast first but not prepared in advance.

3. I passed the restaurant after breakfast. No one eats in the restaurant. What is the intention of isolating us?

4. The room did not have the mineral water we would have had. There is no hot water cup.

5. No elevator, tired to carry luggage up and down the second floor.

6. Originally full of expectations for France, because this hotel completely extinguished our goodwill for France.