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Matty's Bar & Grill

4.4· 722 reviews
Average ratingGreat
4.4/ 5

Based on 722 reviews

573%
415%
36%
22%
14%
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What reviewers say about Matty's Bar & Grill

Generated with AI from 722 reviews on Trustburn · updated 10 days ago

Across the reviews shown, customers generally praise the food and the friendly, fast service, as well as the pleasant atmosphere, calling it a great spot for dining with family and friends, though a few note that the food was only okay or that the experience fell short of expectations.
What are the most common complaints about Matty's Bar & Grill?

Based on the critical reviewers, the most common complaints are about poor service, such as long waits, staff not attending to tables, mistakes with checks and orders, and rude or unprofessional interactions, with one reviewer also citing rising prices and a drop in food quality.

AI-generated from reviews on this page. Verify anything important with the company directly.

Donna Mattes
Reviews 1

Breakfast this morning was a nitemare. Got squashed into a small area for twelve people. Food came out one at a time about five minutes apart. Waitress did not know who order what. Then they rang everyone's check on my bank card. Took 15 minutes to get it straighten out.

Alex Fleury
Reviews 1

Used to really enjoy this place. Not sure what happened, but prices sky rocketed and food quality went down. A good number of people from my company used to frequent here for lunch, but now just about everyone says the same thing as me.

Kind of a shame as there aren t a ton of lunch options in the area.

Phillip Kolter
Reviews 1

I met up with a group of old retired colleagues from Journal Sentinel for a luncheon and talk of the fun days of our employment at the newspaper. I, among others ordered the Matty Special, which was a small smoked BBQ chicken served with two sides of which I opted for their crispy fries and coleslaw. My refreshment was a Coke. The chicken was nicely done, moist and delicious. The fries were excellently done and tasty with the coleslaw creamy and good. Overall the meal was quite good and unable to finish ending up taking some of it home.

Jon Zink
Reviews 1

Terrible Service! I have eaten here before and thought it was ok. I came here to take my mother out for dinner while I was in town. We were seated, given menus and waited for close to 20 minutes with no interaction from any staff. During this time I watched other tables get seated, order drinks and food orders taken. No one even paid attention to us even after asking several workers for our server. They all said they would check and see. No one responded again, followed up or seem to care. The place was not busy at all. We decided to leave and go somewhere else. As we were putting on our coats, a server came up asked why we were leaving....I wonder why?

Jason Bowers
Reviews 1

Always drive past, wanted to stop. We were greeted by a friendly receptionist, and seated promptly. Our server greeted us quickly, and brought our drinks. Their menu is fairly diverse, ranging from your typical pub style dishes to local favorites and classics. The food we ordered was prepared well and brought quickly. The food, I had the pizza burger, was tasty. All prices were reasonable. We sat outside, and since this was my first and only visit, I'm not sure what it's like inside. The back patio is nice though.

Steve Heric
Reviews 1

Visited Martty's two hours ago for outdoor seating and breakfast. The service was prompt and friendly. And the food was OK. Unfortunately, the tables were not socially distanced and a couple was seated within 12 inches of our group, back-to-back. To make matters worse, that couple were not required to wear a mask! The sausage and bacon were cold and condiments like butter were not served with the pancakes. We had to ask. And finally, no coffee refills were provided without asking. We should have spoken to the manager, but paid our bill early and left.

Justin Latawiec
Reviews 1

To begin, this is not my first negative experience at Matty s. My first one was last fall, when I asked our server for a refill of my cup of water. She then proceeded to ask another member of my party at the table, (in a very serious way) can he just have your water? since this individual had not drank from his glass yet. I understand that at times a server can be very busy, but to ask someone at a table, if another person in their party can have your water because you don t have the courtesy / customer service to get a refill is very unprofessional.

So today I went back, to give Matty s another shot. This trip was probably worse than the last time I went. The hostess didn t even greet us, she simply pointed to a table and said you want to sit there? Okay go ahead, I ll bring menus over , and then completed some other tasks before even bringing us our menus. Our menus were some very poorly designed flip books of some sort, that were clipped to a clip board. The menus were physically hard to open and read, since the construction of them was very awkward, and literally ever item on the menu was written with a different font, font size, and formatting. Not to mention the menu options were not very diverse, and a burger with some toppings would end up being fairly expensive for the area.

Our server (after asking half of the party what they wanted to drink, and getting a response of water) decided it would be good to just get everyone water first and get our drink orders later, without asking anyone else if they had a drink in mind. I wasn t too offended by this, until she brought out the water without saying a word. She immediately turned away to help another table and then wasn t seen for minutes. We decided to leave and take our business to a restaurant that would give us better service at a lower overall cost. Won t be back anytime soon

Dennis Myers
Reviews 1

The service was fantastic! My waiter was so nice! I ordered three sodas and a smokehouse burger. I loved the food and gobbled it up in under a second. What really made my night was when my server said that the meal was on the house! I won't state her name so he doesn't get in trouble, but I appreciate it! I will be dining again soon.

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