Despite the fact that their rates are much higher than the ones from my previous electrical company Lakeland electric does not support solar clients with net metering. They charge them 5.27$ per KW between the time of 1 and 8pm but only credit back the received power at a rate of 0.02 cents. That is...
FYI - your payment option for direct debit does not work. I have tried to pay this way for several months but there is a disconnect. The payment pends once I process the payment, then it disappears. The best way and most efficient is to use a debit card. You should fix this as it could make your cus...
Every single month theres a problem paying electric. Their machines NEVER work, but are quick to turn your electric off. Just absolute TRASH!!!!
I have had to call customer service twice in my three years as a customer. Both times were due to a double debit on my checking account. Both instances I was told they would not refund my money. Worst customer service I have ever received. Rude, disengaged and completely unwilling to assist. To...
been a customer for many years, never required a security deposit, now after being down for medical reasons and having 2 disconnects within a year they now want over $400.00 security deposit. After calling them, I asked them if there is something they can do to help and was simply told "NO". This is...
We have been a customer for many years with zero billing issues. We Have worked though the entire pandemic making way less than normal and now we are to the point we struggling to pay bills. Last month on 8/17 we called asking for a 3 day extension to pay our bill which was granted. We paid the bill...
Ive had nothing but good things to say about Lakeland Electric. The rates are better than duke energy. Customer service is friendly and helpful, and I use my bill pay and never had an issue. I've been emailing the solar department and they have been extremely helpful.
I have called and spoke about three different matters with three different people at different time. And each experience was always unpleasant. the customer service is poor , The representatives always have an attitude even for the smallest questions. Definitely can t wait to move back to Tampa and ...
Disgusting customer service by a agent named Anastasia. She was distracted by a supervisor email . Then refused to transfer me to a supervisor because she said she had my license infront of her and I have a female voice and it shows I m a male. When I called back they said they don t have licenses ...
I hope someone from Lakeland electric looks into this. Today 8/102020 at 10 am - 1030 am I was hung up on by a rep named mike and was threatened by the following rep that they would call my job and let them know.. she didn t finish her statement. The last rep was very sweet so I m sorry she had to d...